Call Center Magazine

FrontRange Solutions

... Industry awards for FrontRange include Software Magazine’s "Hot 500," Call Center Magazine Product of Year, Entrepreneur Magazine’s Best Software, Users ... http://directory.technologyevaluation.com/profile.aspx?vid=9129 - 4k

Why CRM Is So Hard and What To Do About It: Data is key to making ...

by Barry Briggs ... recent special report on CRM published in Computerworld magazine, Mazda USA ... and separate - databases: marketing, vehicle, service and warranty and call center. ... http:/.../Research/ResearchHighlights/Crm/2002/12/research_notes/MI_CR_XBB_12_25_02_1.asp - 13k - 2002-12-25 Summary: Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized, reusable business definitions mapped to the different CRM system schemas throughout the organization.

Customer Relationship Management Strategies Part Four: Strategies ...

by Mike Holland and Trinh Abrell ... A sales person that makes an outbound call is an ... When a customer calls into your service center, that is a ... colorful collateral pieces and full-page magazine ads ... http:/.../Research/ResearchHighlights/Crm/2005/02/research_notes/MI_CR_XMH_02_17_05_1.asp - 24k - 2005-02-17 Summary: Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics will create a smooth running CRM machine in your compan

RFID ... For Customers?

by Ann Grackin ... and processes for replenishment, what I call dumb replenishment. ... Placing the customer in the center of our ... View, ChainLink Research's on-line magazine, read by ... http:/.../Research/ResearchHighlights/Scm/2005/03/research_notes/TN_SC_XAG_03_18_05_1.asp - 13k - 2005-03-18 Summary: Recently I spoke at the National Retail Federation in the center of retail: New York City! The big buzz this year, no surprise, was about RFID.

The Middle Kingdom - From Wired to Wireless

by Ann Grackin ... if you are interested in this software, call them ... a member of the MIT Auto ID Center) embedded the ... Parallax View, ChainLink Research's on-line magazine, read by ... http:/.../Research/ResearchHighlights/SCM/2005/09/research_notes/TN_SC_XAG_09_06_05_1.asp - 27k - 2005-09-06 Summary: Confused about RFID middleware? RFID middleware has a critical role to play in cleaving together and clarifying the signals and intelligence, bidirectionally from the device layer to the business applications, or out to the communications infrastructure, to the web or satellites. This article explains

It’s About Process (or Ability to be Responsive) -- Part II » ...

... any transaction, the BPM suite must also call on various ... Special credit also goes to CIO Magazine’s articles entitled ... found in TEC’s BPM Evaluation Center. ... blog.technologyevaluation.com/.../2008/08/06/it’s-about-process-or-ability-to-be-responsive-part-ii/ - 53k - 2008-08-06

It’s About Process (or Ability to be Responsive) -- Part II » ...

... any transaction, the BPM suite must also call on various ... Special credit also goes to CIO Magazine’s articles entitled ... found in TEC’s BPM Evaluation Center. ... blog.technologyevaluation.com/.../it%25E2%2580%2599s-about-process-or-ability-to-be-responsive-part-ii/ - 53k - 2008-08-06

Social Networks: How They're Turning CRM Upside Down

by Wayne Thompson ... <% call createPodCastProject(intProjID,7477,0,session("TECTessUser ... such as CRM Magazine, SearchCRM.com ... TEC's Customer Relationship Management Evaluation Center. http:/.../Research/ResearchHighlights/CRM/2007/10/research_notes/PC_CR_WT_10_24_07_1.asp - 18k - 2007-10-24 Summary: Social networking has collided with customer relationship management, and it's turning the relationship between businesses and their customers upside down. Today, businesses are using social networking sites like Facebook and MySpace or, as is the case with Procter & Gamble, developing their own social n

Applying the Power of Social Networks to Customer Relationship ...

by Wayne Thompson ... <% call createPodCastProject(intProjID,7298,0,session("TECTessUser ... such as CRM Magazine, SearchCRM.com ... TEC's Customer Relationship Management Evaluation Center. http:/.../Research/ResearchHighlights/CRM/2007/09/research_notes/PC_CR_WT_09_19_07_1.asp - 19k - 2007-09-19 Summary: Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are a

Use CMMS to Improve PdM Performance

by David Berger ... invariably the conversation seems to center on how ... For more information call (416) 362-6863 ext ... with permission from Plant Engineering and Maintenance magazine. http:/.../Research/ResearchHighlights/EAM/2004/02/research_notes/TU_CM_XDB_02_19_04_1.asp - 20k - 2004-02-19 Summary: Companies that have moved from a highly reactive environment to a more planned one notice significant improvement. A computer maintenance management system (CMMS) or an enterprise asset management (EAM) is a useful tool to create a planned environment, help build accurate equipment history, and develop c