Companies Using CRM

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Customer Relationship Management (CRM) RFP Templates http://rfp.technologyevaluation.com/store.asp?catid=2 Customer Relationship Management (CRM) Evaluation Center http://crm.technologyevaluation.com/ Customer Relationship Management (CRM) Software Evaluation Reports http://rfp.technologyevaluation.com/rfi.asp?catid=CRM

Social Networks: How They're Turning CRM Upside Down

by Wayne Thompson ... and what stops more companies from engaging in social networking or using its potential. Download Social Networks: How They're Turning CRM Upside Down today. ... http:/.../Research/ResearchHighlights/CRM/2007/10/research_notes/PC_CR_WT_10_24_07_1.asp - 18k - 2007-10-24 Summary: Social networking has collided with customer relationship management, and it's turning the relationship between businesses and their customers upside down. Today, businesses are using social networking sites like Facebook and MySpace or, as is the case with Procter & Gamble, developing their own social n

Cognos Unveils CRM Solution

by M. Reed ... able to sell into their huge installed base. Companies already using Cognos's CRM solution include Send.com and United Guaranty. ... http:/.../Research/ResearchHighlights/DataWarehousing/2000/11/news_analysis/NA_DW_MFR_11_06_00_1.asp - 8k - 2000-11-06 Summary: Cognos, one of the largest business intelligence and on-line analytical processing vendors, has announced an aggressive customer relationship management initiative to supply the extensive interactive reporting, analysis, and scorecarding functionality needed to leverage the data supplied by products like

Will Oracle’s Freebie Shot Hurt (Or Only Graze) Siebel?

by P.J. Jakovljevic ... applications via the online model using the same ... "Companies of all sizes are quickly realizing the ... senior vice president, Oracle CRM products division. ... http:/.../Research/ResearchHighlights/BusinessApplications/2000/10/news_analysis/NA_BA_PJ_10_06_00_1.asp - 9k - 2000-10-06 Summary: Oracle will not rest until it comes close (or even overtakes) Siebel in the CRM market. Its latest gimmick from its bag of tricks was the recent launch of the OracleSalesOnline.com system, which allows businesses to use Oracle's SFA software for free. However, any additional CRM components users might ne

Interface Software Expands Its CRM Functionality

by Kevin Ramesan ... The biggest obstacle using CRM in a professional ... is exactly where InterAction CRM has been ... an engagement where people, expertise, companies, and relationships ... http:/.../Research/ResearchHighlights/Crm/2004/08/research_notes/PN_CR_KV_08_26_04_1.asp - 10k - 2004-08-26 Summary: Interface Software, a provider of relationship intelligence to professional services firms, introduces InterAction 5 with three additional modules aimed at facilitating collaborative work in both legal- and project-based environments. InterAction 5 reinforces Interface Software's customer relationship ma

Using Management Software to Tackle Your Greenhouse Gas Emissions ...

... Eg the utilities/ companies running massive diesel powered ... saving enormous amount of electrical energy using LED based ... We are also developing ERP, CRM and SCM ... blog.technologyevaluation.com/.../ - 52k - 2009-02-26

Microsoft Paints CRM Landscape On Lately A ‘Still Nature’ ...

by P.J. Jakovljevic ... applications and smaller organizations using Microsoft desktop ... should evaluate the above CRM functional enhancements ... These companies should consider adding the ... http:/.../Research/ResearchHighlights/Crm/2002/08/research_notes/EN_CR_PJ_08_16_02_1.asp - 14k - 2002-08-16 Summary: Microsoft’s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology transition from Windows to .NET, using Internet rather than PCs. Microsoft Business Solutions is now up to its gills with soul-searching dilemmas, possibly with more issues t

CRM for Manufacturing vs. Regular CRM » The TEC Blog

... which can be found in most CRM systems, and ... companies: • Customer service allows manufacturing companies to create ... customers are facing when using the products ... blog.technologyevaluation.com/blog/2009/09/15/crm-for-manufacturing-vs-regular-crm/ - 51k - 2009-09-15

Using PKI to Protect Your Business Information

by Arash Nejadian ... Secure ERP & CRM: Using PKI-enabled ERP and CRM Solutions, companies can accelerate the deployment and acceptance of secure business processes. ... http:/.../Research/ResearchHighlights/Security/2003/12/research_notes/TU_ST_TEC_12_24_03_1.asp - 17k - 2003-12-24 Summary: Interconnection between vendors, suppliers, customers and employees through ERP and CRM tools, has become a competitive edge. Like ERP and CRM infrastructures, a Public Key infrastructure has become an enabler of business objectives. PKI provides a systematic approach to information security.

Bolstering the Call Center with Service Resolution Management ...

by P.J. Jakovljevic ... In general, it makes economic sense for companies to pursue an SRM strategy, since in the all-too-common scenario of using disparate KM, CRM, and search ... http:/.../Research/ResearchHighlights/CRM/2007/12/research_notes/TU_CR_PJ_12_14_07_1.asp - 19k - 2007-12-14 Summary: Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

Bolstering the Call Center with Service Resolution Management ...

by P.J. Jakovljevic ... In general, it makes economic sense for companies to pursue an SRM strategy, since in the all-too-common scenario of using disparate KM, CRM, and search ... http:/.../Research/ResearchHighlights/CRM/2009/09/research_notes/TU_CR_PJ_09_04_09_1.asp - 19k - 2009-09-04 Summary: Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.