Documents » contact center analytics
Excerpt related to contact center analytics:
... anywhere. Solarsoft offers server hosting services in parallel with the customer’s facility or at a third-party
data center. The ...
Published 2012-02-02
Abstract: What do Einstein’s theory of relativity and quantum theory have to do with SYSPRO? TEC principal analyst P.J. Jakovljevic
explains, as he discusses how SYSPRO has applied these famous physics theories to produce a ‘simply smarter’ ERP system and
comprehensive ERP framework for effective material, c (...)
Excerpt related to contact center analytics:
What do Einstein’s theory of relativity and quantum theory have to do with SYSPRO? TEC principal analyst PJ Jakovljevic explains,
as he discusse...
Published 2012-01-23
Abstract: Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management
(CEM) solutions. TEC analyst Jorge García looks at how Attensity’s CEM products can help organizations analyze customer conversations
across multiple channels, extract actionable d (...)
Excerpt related to contact center analytics:
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management
(CEM) solutions. TEC ana...
Published 2012-01-12
Excerpt related to contact center analytics:
... This is crucial for time-sensitive businesses where operations and analysis come together (eg, retailing
and support center systems as well as systems based on ...
Published 2012-01-12
Abstract: TEC principal analyst P.J. Jakovljevic reviews the functional and strategic details that make Emptoris solutions for spend
analysis, supplier lifecycle management, and services procurement successful. Since its founding in 1999, Emptoris has evolved
into a world leader in strategic supply, category spend, (...)
Excerpt related to contact center analytics:
TEC principal analyst PJ Jakovljevic reviews the functional and strategic details that make Emptoris solutions for spend analysis,
supplier lifec...
Published 2012-01-10
Abstract: RedPrairie provides best-of-breed supply chain execution, workforce, and all-channel retail solutions designed to streamline
and expedite the flow of goods from raw materials into the hands of the consumer. In this article, TEC senior analyst P.J.
Jakovljevic describes how the company has positioned itse (...)
Excerpt related to contact center analytics:
RedPrairie provides best-of-breed supply chain execution, workforce, and all-channel retail solutions designed to streamline
and expedite the flow...
Published 2011-12-29
Excerpt related to contact center analytics:
... Best Practices?” and collaborates with academic institutions such as the Dresden University of Technology,
University of Delaware Center for Composite ...
Published 2011-12-20
Excerpt related to contact center analytics:
... Workday’s intended market entrance (see Part 1). Agresso acknowledges that more processing in memory
(on the server side in Workday’s data center) is quite ...
Published 2011-12-08
Excerpt related to contact center analytics:
... a recruitment and staffing space for our HCM Evaluation Center. ...
Recruitment analytics and reporting. ... other vendors in your market space, please contact
me for a ...
Published 2011-12-05
Abstract: Kronos, the company that introduced the first micro-processor time clock in the 1970s, knows how tricky workforce management
(WFM) can be. In this article, TEC principal analyst P.J. Jakovljevic looks at WFM challenges facing organizations, particularly
those with large, complex workforces, and how Krono (...)
Excerpt related to contact center analytics:
Kronos, the company that introduced the first micro-processor time clock in the 1970s, knows how tricky workforce management
(WFM) can be. In this...
Published 2011-12-02
Excerpt related to contact center analytics:
... an aggregated “corporate control tower” (“situation room” or “control center”, if you
... rapid response SCM solutions are in-line analytics, which use ...
Published 2011-11-29
Abstract: With the continued success of Microsoft Dynamics CRM, one wonders how the company can continue to provide innovative products
and dominate the CRM market? TEC principal analyst P.J. Jakovljevic talks with the CRM product manager on how the product’s
lesser-known facts, including new social collaboratio (...)
Excerpt related to contact center analytics:
With the continued success of Microsoft Dynamics CRM, one wonders how the company can continue to provide innovative products
and dominate the CRM...
Published 2011-10-31
Excerpt related to contact center analytics:
... At TEC, we’ve seen a surge in the popularity of our SCM Evaluation Center as companies
of all sizes look for ways to be more competitive in a harsh economic ...
Published 2011-10-31
Excerpt related to contact center analytics:
... As you know, a cloud computing deployment model implies that the software is installed in a large scale
virtualized data center, where resources such as ...
Published 2011-10-27
Excerpt related to contact center analytics:
... With a strong customer experience and contact center product also offering
functionality for Web self-service, feedback management, and knowledge management ...
Published 2011-10-24
Excerpt related to contact center analytics:
... planned for the future. You can evaluate version 2.4 of Openbravo ERP in our ERP Evaluation Center
now. Openbravo is working with ...
Published 2011-10-13
Excerpt related to contact center analytics:
... John Boudreau, professor and research director of the Center for Effective ...
for bringing about evidence-based change (logic-driven analytics, segmentation, risk ...
Published 2011-10-04
Excerpt related to contact center analytics:
... following: The visualization solution from Right Hemisphere will position SAP as the center
of product and asset information. Our ...
Published 2011-09-23
Excerpt related to contact center analytics:
... the major development center is still in Karlsruhe, Germany). The vendor has never used
resellers and consultants, as it prefers to provide direct contact and ...
Published 2011-09-20
Excerpt related to contact center analytics:
... fitness center and natatorium, a lending library, and a summer camp for children. JG.
In your very interesting article entitled Business Analytics – Nonsense ...
Published 2011-09-08
Documents » contact center analytics