TEC RSS Site Map | Glossary | Blog New!
 
Login  Password   
Remember my login Forgot password | Register 
 
Technology Evaluation Centers
Search TEC        Advanced Search
POWERED BY

Contact Center Analytics


Recent Searches:
A

A Parts: 12 | 11 | 10 | 9 | 8 | 7 | 6 | 5 | 4 | 3 | 2 | 1
 
B

B Parts: 10 | 9 | 8 | 7 | 6 | 5 | 4 | 3 | 2 | 1
 
C

C Parts: 14 | 13 | 12 | 11 | 10 | 9 | 8 | 7 | 6 | 5 | 4 | 3 | 2 | 1
 
D

D Parts: 9 | 8 | 7 | 6 | 5 | 4 | 3 | 2 | 1
 
E

E Parts: 11 | 10 | 9 | 8 | 7 | 6 | 5 | 4 | 3 | 2 | 1
 
F

F Parts: 15 | 14 | 13 | 12 | 11 | 10 | 9 | 8 | 7 | 6 | 5 | 4 | 3 | 2 | 1
 
G

G Parts: 3 | 2 | 1
 
H

H Parts: 10 | 9 | 8 | 7 | 6 | 5 | 4 | 3 | 2 | 1
 
I

I Parts: 7 | 6 | 5 | 4 | 3 | 2 | 1
 
J

J Parts: 3 | 2 | 1
 
K

K Parts: 2 | 1
 
L

L Parts: 7 | 6 | 5 | 4 | 3 | 2 | 1
 
M

M Parts: 8 | 7 | 6 | 5 | 4 | 3 | 2 | 1
 
N

N Parts: 4 | 3 | 2 | 1
 
O

O Parts: 6 | 5 | 4 | 3 | 2 | 1
 
P

P Parts: 5 | 4 | 3 | 2 | 1
 
Q

Q Parts: 1
 
R

R Parts: 5 | 4 | 3 | 2 | 1
 
S

S Parts: 17 | 16 | 15 | 14 | 13 | 12 | 11 | 10 | 9 | 8 | 7 | 6 | 5 | 4 | 3 | 2 | 1
 
T

T Parts: 3 | 2 | 1
 
U

U Parts: 1
 
V

V Parts: 1
 
W

W Parts: 3 | 2 | 1
 
X

X Parts: 1
 
Y

Y Parts: 1
 
Z

Z Parts: 1
 
Others

Other Parts: 1
 

 

 


Results 1 - 10 of about 105 for Contact center analytics Search took 0.18 seconds.

Sort by date / Sort by relevance

iGate Global Solutions
... iGATE Global Solutions services include consulting, IT Services, Data Analytics,
Enterprise Systems, BPO/BSP, Contact Center and Infrastructure Management ...
http://directory.technologyevaluation.com/profile.aspx?vid=16147 - 5k

Insight RT - Workflow
... Island Data is a Real-Time Customer Analytics company whose products ... Founded by
experienced contact center professionals in 1995, Island Data recognized early ...
http://directory.technologyevaluation.com/profile.aspx?vid=9532 - 5k

Why Are CRM and Analytics Intrinsically Connected?
by P.J. Jakovljevic
... campaigns filtered by customer segments, and use the contact center capability to
reach ... Marketing analytics adds a new dimension to basic campaign management. ...
http:/.../Research/ResearchHighlights/CRM/2005/08/research_notes/TU_CR_PJ_08_16_05_1.asp - 20k - 2005-08-16
Summary: The new metrics of customer profitability, lifetime value, and wallet share are needed to supplement the traditional metrics of market share and penetration. Typical functional components of marketing automation include customer data cleansing and analysis tools, and campaign management systems.

Bolstering the Call Center with Service Resolution Management ...
by P.J. Jakovljevic
... SRM approach is taken should enable the contact center agent to ... all drop as the call
center agents begin ... e-service usage logs, CRM analytics, analytic reporting ...
http:/.../Research/ResearchHighlights/CRM/2007/12/research_notes/TU_CR_PJ_12_14_07_1.asp - 17k - 2007-12-14
Summary: Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

Can the Market Sustain a Stand-Alone EMM?
by Kevin Ramesan
... campaigns filtering by customer segments and using the contact center capability
to ... Marketing analytics is the third component adding a new dimension to the ...
http:/.../Research/ResearchHighlights/crm/2004/05/research_notes/VN_EM_KR_05_06_04_1.asp - 12k - 2004-05-06
Summary: The new millennium has completely redrawn the IT industry map especially in the enterprise marketing management (EMM) sector. The number of independent marketing automation vendors has significantly shrunk. Names such as Xchange, MarketFirst, Annuncio, and Prime Response no longer exist. Amongst the few

BI Software Comparison / BI Software Evaluation
... sites with the extended enterprise using private lines or the Internet and intranet
Consumer goods Consumer Sector Contact center analytics helps contact ...
http://bi.technologyevaluation.com/business-intelligence/ - 84k - 2009-04-24
Summary: Compare Business Intelligence Software : Discover the 7 key modules to base your selection on and tools you must use in order to save up to 85% of time and money you'd spend gathering information on your own : Reporting and Analysis, Analytics, Data Warehousing, Workflow, Data Integration, Support, Syste

Amdocs Overhauls Its Marketing
by P.J. Jakovljevic
... in the CRM and call center areas, so ... offers solutions spanning support centers, contact
centers, and ... offers certain marketing and analytics capabilities too. ...
http:/.../Research/ResearchHighlights/CRM/2005/08/research_notes/VN_CR_PJ_08_03_05_1.asp - 17k - 2005-08-03
Summary: Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization, realize that they need to differentiate customers' experiences from the competition, to enhance customer loyalty and increases profitability.

TEC: Business Intelligence (BI) Evaluation Center
... Why Use the Business Intelligence Evaluation Center? Compare which products support
the right mix of reporting, analytics, business performance management ...
http://bi.technologyevaluation.com/business-intelligence/index.asp - 49k - 2007-11-26

The Changing Face of CRM » The TEC Blog
... campaigns “on-the-fly” and to offer greater insight into sales analytics. ... This may
potentially create a demand for focused contact center CRM applications. ...
blog.technologyevaluation.com/blog/2009/02/10/the-changing-face-of-crm/ - 47k - 2009-02-10

BI Software Comparison / BI Software Evaluation
... sites with the extended enterprise using private lines or the Internet and intranet
Consumer goods Consumer Sector Contact center analytics helps contact ...
http://bi.technologyevaluation.com/business-intelligence/ - 84k - 2009-04-24
Summary: Compare Business Intelligence Software : Discover the 7 key modules to base your selection on and tools you must use in order to save up to 85% of time and money you'd spend gathering information on your own : Reporting and Analysis, Analytics, Data Warehousing, Workflow, Data Integration, Support, Syste

Result Page   1   2   3   4   5   6   7   8   9   10   Next



    Advanced Search


Industries : Aerospace Defense | Automotive | Customer Relationship Management | Chemicals | Computer Hardware | Computer Software | Conglomerates | Consumer Durables | Consumer NonDurable | Diversified Services | Drugs | Electronic | Energy | Financial Services | Food and Beverage | Health Services | Insurance | Internet | Leisure | Manufacturing | Material and Construction | Media | Metal and Mining | Real Estate | Retail | Special Retail | Telecommunications | Tobacco | Transportation | Utilities | Wholesale

Knowledge Bases : Accounting | Business Intelligence (BI) | Business Process Management (BPM) | Business Performance Management (BPM) | Computerized Maintenance Management Systems (CMMS) | Customer Relationship Management (CRM) | ECM | Enterprise Content Management (ECM) | Enterprise Asset Management (EAM) | Enterprise Resource Planning (ERP) | Financial | Health Informatics | Human Resource Management Systems (HRMS) | Open Source (FOSS) | Open Source and Linux (FOSS) | Outsourcing | Product Information Management (PIM) | Product Lifecycle Management (PLM) | Security | Supply Chain Management (SCM) | Test Tool |

Software Vendors: QPR Collaboration Suite QPR Software Plc | Quote IT! | Ramco Systems | Redstone Software Inc | Resource Manager DB | ROI | Sage Abra 100 HRMS | Sage MAS 500 ERP | SAP SCM 4 0 | Selerant Corporation | Siamease | Sirius GT Construction Accounting | SmartTime Software | SoftDEL Systems Ltd | Software Solutions and Product Development | Sopheon | SSA Global | Steelman Software Solutions Inc | Sunrise Innovations Inc | SX enterprise | Software Vendors | RFP Letters Templates and Samples
Recent Searches:
A

A Parts: 12 | 11 | 10 | 9 | 8 | 7 | 6 | 5 | 4 | 3 | 2 | 1
 
B

B Parts: 10 | 9 | 8 | 7 | 6 | 5 | 4 | 3 | 2 | 1
 
C

C Parts: 14 | 13 | 12 | 11 | 10 | 9 | 8 | 7 | 6 | 5 | 4 | 3 | 2 | 1
 
D

D Parts: 9 | 8 | 7 | 6 | 5 | 4 | 3 | 2 | 1
 
E

E Parts: 11 | 10 | 9 | 8 | 7 | 6 | 5 | 4 | 3 | 2 | 1
 
F

F Parts: 15 | 14 | 13 | 12 | 11 | 10 | 9 | 8 | 7 | 6 | 5 | 4 | 3 | 2 | 1
 
G

G Parts: 3 | 2 | 1
 
H

H Parts: 10 | 9 | 8 | 7 | 6 | 5 | 4 | 3 | 2 | 1
 
I

I Parts: 7 | 6 | 5 | 4 | 3 | 2 | 1
 
J

J Parts: 3 | 2 | 1
 
K

K Parts: 2 | 1
 
L

L Parts: 7 | 6 | 5 | 4 | 3 | 2 | 1
 
M

M Parts: 8 | 7 | 6 | 5 | 4 | 3 | 2 | 1
 
N

N Parts: 4 | 3 | 2 | 1
 
O

O Parts: 6 | 5 | 4 | 3 | 2 | 1
 
P

P Parts: 5 | 4 | 3 | 2 | 1
 
Q

Q Parts: 1
 
R

R Parts: 5 | 4 | 3 | 2 | 1
 
S

S Parts: 17 | 16 | 15 | 14 | 13 | 12 | 11 | 10 | 9 | 8 | 7 | 6 | 5 | 4 | 3 | 2 | 1
 
T

T Parts: 3 | 2 | 1
 
U

U Parts: 1
 
V

V Parts: 1
 
W

W Parts: 3 | 2 | 1
 
X

X Parts: 1
 
Y

Y Parts: 1
 
Z

Z Parts: 1
 
Others

Other Parts: 1
 
TEC: Technology Evaluation Centers

About TEC | Contact Us | Media Partners | Policies | Featured Author Program
English | 中文 | 日本語 | Español | Français | Polski | Português

© 2009 Technology Evaluation Centers Inc.
All rights reserved. Reproduction without prior written permission is forbidden. UID: 116

71962.2