Results 1 - 10 of about 105 for Contact center analytics
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iGate Global Solutions
... iGATE Global Solutions services include consulting, IT Services, Data Analytics,
Enterprise Systems,
BPO/BSP, Contact Center and Infrastructure Management ...
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| http://directory.technologyevaluation.com/profile.aspx?vid=16147 - 5k |
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Insight RT - Workflow
... Island Data is a Real-Time Customer Analytics company whose products ... Founded by
experienced
contact center professionals in 1995, Island Data recognized early ...
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| http://directory.technologyevaluation.com/profile.aspx?vid=9532 - 5k |
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Why Are CRM and Analytics Intrinsically Connected?
| by P.J. Jakovljevic |
... campaigns filtered by customer segments, and use the contact center capability to
reach ...
Marketing analytics adds a new dimension to basic campaign management. ...
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| http:/.../Research/ResearchHighlights/CRM/2005/08/research_notes/TU_CR_PJ_08_16_05_1.asp - 20k - 2005-08-16 |
| Summary: The new metrics of customer profitability, lifetime value, and wallet share are needed to supplement the traditional metrics
of market share and penetration. Typical functional components of marketing automation include customer data cleansing and
analysis tools, and campaign management systems.
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Bolstering the Call Center with Service Resolution Management ...
| by P.J. Jakovljevic |
... SRM approach is taken should enable the contact center agent to ... all drop as the call
center agents begin ... e-service usage logs, CRM analytics, analytic reporting ...
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| http:/.../Research/ResearchHighlights/CRM/2007/12/research_notes/TU_CR_PJ_12_14_07_1.asp - 17k - 2007-12-14 |
| Summary: Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates.
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Can the Market Sustain a Stand-Alone EMM?
| by Kevin Ramesan |
... campaigns filtering by customer segments and using the contact center capability
to ...
Marketing analytics is the third component adding a new dimension to the ...
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| http:/.../Research/ResearchHighlights/crm/2004/05/research_notes/VN_EM_KR_05_06_04_1.asp - 12k - 2004-05-06 |
| Summary: The new millennium has completely redrawn the IT industry map especially in the enterprise marketing management (EMM) sector.
The number of independent marketing automation vendors has significantly shrunk. Names such as Xchange, MarketFirst, Annuncio,
and Prime Response no longer exist. Amongst the few
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BI Software Comparison / BI Software Evaluation
... sites with the extended enterprise using private lines or the Internet and intranet
Consumer goods Consumer
Sector Contact center analytics helps contact ...
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| http://bi.technologyevaluation.com/business-intelligence/ - 84k - 2009-04-24 |
| Summary: Compare Business Intelligence Software : Discover the 7 key modules to base your selection on and tools you must use in order
to save up to 85% of time and money you'd spend gathering information on your own : Reporting and Analysis, Analytics, Data
Warehousing, Workflow, Data Integration, Support, Syste
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Amdocs Overhauls Its Marketing
| by P.J. Jakovljevic |
... in the CRM and call center areas, so ... offers solutions spanning support centers, contact
centers, and ... offers certain marketing and analytics capabilities too. ...
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| http:/.../Research/ResearchHighlights/CRM/2005/08/research_notes/VN_CR_PJ_08_03_05_1.asp - 17k - 2005-08-03 |
| Summary: Amdocs believes its ICM strategy resonates with its customers, who, facing increased competition and price commoditization,
realize that they need to differentiate customers' experiences from the competition, to enhance customer loyalty and increases
profitability.
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TEC: Business Intelligence (BI) Evaluation Center
... Why Use the Business Intelligence Evaluation Center? Compare which products support
the right mix of
reporting, analytics, business performance management ...
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| http://bi.technologyevaluation.com/business-intelligence/index.asp - 49k - 2007-11-26 |
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The Changing Face of CRM » The TEC Blog
... campaigns “on-the-fly” and to offer greater insight into sales analytics. ... This may
potentially
create a demand for focused contact center CRM applications. ...
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| blog.technologyevaluation.com/blog/2009/02/10/the-changing-face-of-crm/ - 47k - 2009-02-10 |
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BI Software Comparison / BI Software Evaluation
... sites with the extended enterprise using private lines or the Internet and intranet
Consumer goods Consumer
Sector Contact center analytics helps contact ...
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| http://bi.technologyevaluation.com/business-intelligence/ - 84k - 2009-04-24 |
| Summary: Compare Business Intelligence Software : Discover the 7 key modules to base your selection on and tools you must use in order
to save up to 85% of time and money you'd spend gathering information on your own : Reporting and Analysis, Analytics, Data
Warehousing, Workflow, Data Integration, Support, Syste
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