ERP Analytics vs. BI for Manufacturing: Which Is Right for Your ...

... Operations analytics, which help the organization optimize its supply chain, improve revenues, and increase customer satisfaction. ... blog.technologyevaluation.com/.../ - 33k - 2008-02-19

CRM 101 » The TEC Blog

... mix of your enterprise’s marketing, sales force automation, customer service, partner ... how each product supports your Internet sales and analytics requirements ... blog.technologyevaluation.com/blog/2008/01/07/crm-101/ - 30k - 2008-01-07

Is Epicor Poised to Rule the Mid-Market Retail Sector? (Part III) ...

... Sales Analytics: data warehousing for transactional data; Store Solution: POS applications running on ... Retail Customer Relationship Management (CRM) application ... blog.technologyevaluation.com/.../04/02/is-epicor-poised-to-rule-the-mid-market-retail-sector-part-iii/ - 43k - 2008-04-02

Ask the Experts: Is Hosted CRM Really the Right Option for You? » ...

... As well, larger firms will want a more complete CRM package, including features such as analytics, sales and customer forecasting, etc. ... blog.technologyevaluation.com/.../05/12/ask-the-experts-is-hosted-crm-really-the-right-option-for-you/ - 38k - 2008-05-12

Surviving Amid "ERP Sharks" as a “Visionary Vendor for the ...

... and lot tracking, order fulfillment, sales analysis and customer service. ... Financial Management [evaluate this product]; Distribution; Manufacturing; Analytics; ... blog.technologyevaluation.com/.../ - 39k - 2008-02-11

Broadbase Continues to Expand

by L. Talarico ... Suite 3.3 available. The suite incorporates Rubric's campaign management software with Broadbase's customer analytics software. ... http:/.../Research/ResearchHighlights/eCommerce/2000/10/news_analysis/NA_EC_LJT_10_05_00_1.asp - 9k - 2000-10-05 Summary: Broadbase continues its string of alliances and acquisitions by purchasing Servicesoft. The $645M purchase is a response to the increasing demand for single vendor solutions for operational and analytical CRM applications. This news comes less than four months after E.piphany bought Octane Software to

CRM Vendors Cash In On The Financial Services Industry

by L. Talarico ... (Nasdaq: EPNY) recently partnered with Deloitte Consulting to deliver industry specific applications for customer analytics and campaign management. ... http:/.../Research/ResearchHighlights/eCommerce/2000/11/news_analysis/NA_EC_LJT_11_02_00_1.asp - 11k - 2000-11-02 Summary: Last year s deregulation of the financial services industry changed the competitive pressures on banks, brokerages, and insurance companies. Firms in this industry have been forced to expand and reorganize their offerings around the customer rather than around products. This makes a perfect case for

Enterprise Marketing Management (EMM):Quadstone Inc The Quadstone ...

... Enterprise Marketing Management (EMM):Quadstone Inc The Quadstone System. Quadstone provides customer analytics software. Founded ... http:/.../software/195-12104/Enterprise-Marketing-Management-EMM/Quadstone-Inc-The-Quadstone-System.html - 4k - 2008-06-18

MicroStrategy Manages Your Customer Relationships And Its Own

by L. Talarico ... The company is positioning its CRM offering to take advantage of the demand for sophisticated customer analytics by leveraging its experience in Business ... http:/.../Research/ResearchHighlights/eCommerce/2000/12/news_analysis/NA_EC_LJT_12_15_00_1.asp - 12k - 2000-12-15 Summary: MicroStrategy has recently added CRM applications to its offerings. The company s new CRM suite, eCRM7, will be generally available in December. MicroStrategy is also employing CRM concepts within its own organization to increase customer satisfaction.

Customer Life Cycle Solutions: Strategic Alliances, Challenges, & ...

by P.J. Jakovljevic ... This partnership is yet another and likely the final attempt by Amdocs to address the campaign management and customer analytics requirements of its CSP ... http:/.../Research/ResearchHighlights/CRM/2005/08/research_notes/VN_CR_PJ_08_05_05_1.asp - 24k - 2005-08-05 Summary: Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the form of graphs and practical reports.