Customer Relationship Management (CRM):Exact Software North ...
... and activities in a single central database, securely from ... use integrated functions
for complaint
management and customer satisfaction surveys ...
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| http:/.../500-21158/Customer-Relationship-Management-CRM/Exact-Software-North-America-e-Synergy.html - 6k - 2008-11-14 |
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Enterprise Applications--The Genesis and Future, Revisited Part ...
| by P.J. Jakovljevic |
... field installations through to enquiry and complaint management ... processes relating
to the
customer life cycle ... ERP products have a rich database, but, translating ...
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| http:/.../Research/ResearchHighlights/Erp/2004/04/research_notes/TU_ER_PJ_04_05_04_1.asp - 15k - 2004-04-05 |
| Summary: If the ultimate objective is to win and retain customers, one must consider the entire chain, which includes traditional enterprise
resource planning (ERP) and supply chain management (SCM) functions as well as the once considered more remarkable and supposedly
more relevant CRM and e-commerce activity.
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It’s About Process (or Ability to be Responsive) -- Part II » ...
... case (eg, a customer’s product complaint or improvement ... only unnecessarily encumber
the ERP or customer relationship management (CRM) database. ...
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| blog.technologyevaluation.com/.../2008/08/06/it’s-about-process-or-ability-to-be-responsive-part-ii/ - 48k - 2008-08-06 |
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It’s About Process (or Ability to be Responsive) -- Part II » ...
... case (eg, a customer’s product complaint or improvement ... only unnecessarily encumber
the ERP or customer relationship management (CRM) database. ...
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| blog.technologyevaluation.com/.../it%25E2%2580%2599s-about-process-or-ability-to-be-responsive-part-ii/ - 48k - 2008-08-06 |
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Sales Force Automation (SFA):Exact Software North America e ...
... and activities in a single central database, securely from ... use integrated functions
for complaint
management and customer satisfaction surveys ...
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| http:/.../software/525-21470/Sales-Force-Automation-SFA/Exact-Software-North-America-e-Synergy.html - 6k - 2008-11-14 |
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Integrating Customer Relationship Management and Service ...
| by P.J. Jakovljevic |
... insurance products but no common customer database, leading to ... it is about a service
complaint or a ... The combination of customer information, dynamic scripting ...
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| http:/.../Research/ResearchHighlights/CRM/2007/12/research_notes/TU_CR_PJ_12_07_07_1.asp - 16k - 2007-12-07 |
| Summary: The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts.
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Beware of Legacy Data - It Can Be Lethal
| by Jan Mulder |
... employees used to enter a new customer record when ... they could at least enter a complaint
or request ... were migrated to the Armature database: articles, suppliers ...
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| http:/.../Research/ResearchHighlights/Erp/2002/08/research_notes/MI_ER_XJM_08_23_02_1.asp - 16k - 2002-08-23 |
| Summary: Legacy data can be lethal to your expensive new application – two case studies and some practical recommendations.
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Marketing Automation: Coming of Age Slowly
| by P.J. Jakovljevic |
... whether that is registering a complaint in call ... a sale, or responding to a customer
or prospect's ... often left to languish in multiple database islands dispersed ...
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| http:/.../Research/ResearchHighlights/Crm/2004/05/research_notes/TU_CR_PJ_05_15_04_1.asp - 24k - 2004-05-15 |
| Summary: Marketing is possibly the only remaining major business function yet to revise its core processes to take advantage of IT
that can cut time, costs, and improve the quality of its operation. Nevertheless with marketing automation there are huge
untapped opportunities for business improvement, given market
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Linking Planning and Execution Systems for Retailers’ Nirvana ...
| by P.J. Jakovljevic |
... of plugging into an ERP system's database to download ... and fulfillment process and
ends
with customer service, which ... through to enquiry and complaint management ...
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| http:/.../Research/ResearchHighlights/Scm/2005/04/research_notes/TU_SC_PJ_04_11_05_1.asp - 23k - 2005-04-11 |
| Summary: Linking an APS to an ERP system, although simple in principle and worth the trouble, is nonetheless a major integration project.
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Frantic Merger-Mania Spiced Up With Vendettas Leaves Customers ...
| by Olin Thompson & Predrag Jakovljevic |
... The complaint, filed in Alameda County Superior Court ... base and likely stalling new
customer
sales, till ... the coattails of also shrinking database revenues, with ...
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| http:/.../Research/ResearchHighlights/Erp/2003/06/news_analysis/NA_ER_XOT_06_17_03_1.asp - 28k - 2003-06-18 |
| Summary: Although end-user companies should continue to track the financial health of their vendors to possibly discern if the vendor
will be a collector or one of the collected, the latest torrid 'love triangle' affair involving Oracle, PeopleSoft and J.D.
Edwards may prove that even a seemingly stable vendor ca
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