Customer Definition

The Perfect Order--Inside-Out or Outside-In?

by Olin Thompson ... The first is an outside-in or customer-oriented definition that includes those elements that customers care about. The second definition should be inside-out. ... http:/.../Research/ResearchHighlights/Erp/2005/05/research_notes/MI_ER_XOT_05_09_05_1.asp - 10k Summary: The Perfect Order measurement has proven to be a powerful measurement of a business. Should The Perfect Order be defined from an internal point of view or from a customer point of view . . . inside-out or outside-in?

ERP Selection Facts and Figures Case Study Part 1: Business Model ...

by P.J. Jakovljevic, L. Talarico & B. Spencer ... IFS led the pack in Product Definition, Supplier Definition and Procurement, Customer Definition and Proposal, Sales Order Processing, and System Overhauls and ... http:/.../Research/ResearchHighlights/Erp/2001/11/research_notes/CS_ER_LJT_11_19_01_1.asp - 15k Summary: During a recent Enterprise Resource Planning selection engagement with a large aerospace and defense manufacturer TEC had the opportunity to evaluate and compare the offerings of four top vendors. Each vendor’s offering differed in such areas as functionality, flexibility, process fit and ease of use.

AspenTech Searching for Definition in FY2000

by Steve McVey ... Searching for Definition in FY2000 S. McVey - September 1st, 1999 ... Their MIMI customer base is over 200, representing at least one-third of the total customer ... http:/.../Research/ResearchHighlights/BusinessApplications/1999/08/research_notes/VN_BA_SRM_8_99_3.asp - 10k Summary: Founded in 1981 as a developer of computer-aided chemical engineering software, Aspen's growth has resulted in a wide variety of applications for management and execution-level process manufacturing. Hit hard by flagging revenues, Aspen is distilling its product suite down to its most profitable elements

Why CRM Is So Hard and What To Do About It: Data is key to making ...

by Barry Briggs ... But, as we've seen, the data definition of "customer" may vary widely, depending on the nature of a promotion, the channel used and/or the circumstances of the ... http:/.../Research/ResearchHighlights/Crm/2002/12/research_notes/MI_CR_XBB_12_25_02_1.asp - 13k Summary: Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized, reusable business definitions mapped to the different CRM system schemas throughout the organization.

CRM, Success, and Best Practices: A Wake Up Call Part One ...

by Glen S. Petersen ... been told that they need to purchase very expensive technology for the purpose of being customer centric (a concept whose definition remains illusive). ... http:/.../Research/ResearchHighlights/Crm/2004/10/research_notes/MI_CR_XGP_10_21_04_1.asp - 23k Summary: Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success and failure to emerge from the same initiative. Clearly de

Customer Care and Billing System (CC&B) Selection

... prepaid subscriptions Definition of post-paid and prepaid subscriptions under the same customer account or contract with different tariff setups Definition of ... http://ccb.technologyevaluation.com/customer-care-and-billing-tel/ - 101k - 2009-03-09

I-Impact Predicts Your Customer Retention!

by Vaugh Preston ... Product Definition. In particular, I-Impact has targeted the banking and the wireless telecommunication industries where customer retention and churn are a key ... http:/.../Research/ResearchHighlights/Crm/2004/01/research_notes/VN_CR_XVP_01_30_04_1.asp - 12k Summary: More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of businesses to predict customer behavior and help businesses increase the effectiveness of their customer acquisition, retention, and cross-sell programs. It is a costly operation to

Boosting the Bottom Line with Master Data Management

by Lyndsay Wise ... are actually, in fact, connected, because your common definition of a customer for marketing needs to be the same common definition of customer for, let's say ... http:/.../ResearchHighlights/BusinessIntelligence/2007/10/research_notes/PC_BI_LW_10_03_07_1.asp - 19k Summary: You may not have heard of master data management (MDM), but it can help an organization cut costs while strengthening its sales and marketing efforts. Find out how MDM can help boost your company's bottom line in this latest podcast.

Mid-Market Strategy: International Enterprise Solutions

by P.J. Jakovljevic ... promotion capabilities,; product configuration for locating and defining products according to customer definition,; after-sales service ... http:/.../Research/ResearchHighlights/ERP/2005/09/research_notes/EN_ER_PJ_09_20_05_1.asp - 30k Summary: Adonix marks its strategy with two catchwords: 'growth' and 'independence'. It has carefully assessed and added acquisitions to broaden Adonix X3 suite's functional scope, licenses and services; and continues nurture internal development with its own resources.

A Lexicon for Customer Relationship Management Success

by Glen Petersen ... End user organization definition. There needs to be a stronger emphasis on ... Customer centric, Vague, value based terminology that encourages a customer orientation ... http:/.../Research/ResearchHighlights/CRM/2008/09/research_notes/MI_CR_XGP_09_29_08_1.asp - 27k Summary: Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles, and is approached with a let's-hope–for-the-best men