Results 1 - 10 of about 409 for Customer Definition
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The Perfect Order--Inside-Out or Outside-In?
| by Olin Thompson |
... The first is an outside-in or customer-oriented definition that includes those elements
that
customers care about. The second definition should be inside-out. ...
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| http:/.../Research/ResearchHighlights/Erp/2005/05/research_notes/MI_ER_XOT_05_09_05_1.asp - 10k - 2005-05-09 |
| Summary: The Perfect Order measurement has proven to be a powerful measurement of a business. Should The Perfect Order be defined from
an internal point of view or from a customer point of view . . . inside-out or outside-in?
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ERP Selection Facts and Figures Case Study Part 1: Business Model ...
| by P.J. Jakovljevic, L. Talarico & B. Spencer |
... IFS led the pack in Product Definition, Supplier Definition and Procurement, Customer
Definition and Proposal, Sales Order Processing, and System Overhauls and ...
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| http:/.../Research/ResearchHighlights/Erp/2001/11/research_notes/CS_ER_LJT_11_19_01_1.asp - 15k - 2001-11-19 |
| Summary: During a recent Enterprise Resource Planning selection engagement with a large aerospace and defense manufacturer TEC had
the opportunity to evaluate and compare the offerings of four top vendors. Each vendor’s offering differed in such areas
as functionality, flexibility, process fit and ease of use.
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AspenTech Searching for Definition in FY2000
| by Steve McVey |
... ÿþAspenTech Searching for Definition in FY2000 S. McVey - September 1st, 1999 ... Their
MIMI
customer base is over 200, representing at least one-third of the ...
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| http:/.../Research/ResearchHighlights/BusinessApplications/1999/08/research_notes/VN_BA_SRM_8_99_3.asp - 10k - 1999-08-01 |
| Summary: Founded in 1981 as a developer of computer-aided chemical engineering software, Aspen's growth has resulted in a wide variety
of applications for management and execution-level process manufacturing. Hit hard by flagging revenues, Aspen is distilling
its product suite down to its most profitable elements
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Why CRM Is So Hard and What To Do About It: Data is key to making ...
| by Barry Briggs |
... But, as we've seen, the data definition of "customer" may vary widely, depending
on the nature of a promotion, the channel used and/or the circumstances of the ...
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| http:/.../Research/ResearchHighlights/Crm/2002/12/research_notes/MI_CR_XBB_12_25_02_1.asp - 13k - 2002-12-25 |
| Summary: Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable business definitions mapped to the different CRM system schemas throughout the organization.
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CRM, Success, and Best Practices: A Wake Up Call Part One ...
| by Glen S. Petersen |
... been told that they need to purchase very expensive technology for the purpose of
being customer centric
(a concept whose definition remains illusive). ...
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| http:/.../Research/ResearchHighlights/Crm/2004/10/research_notes/MI_CR_XGP_10_21_04_1.asp - 23k - 2004-10-21 |
| Summary: Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success
and failure to emerge from the same initiative. Clearly de
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Collaborative Product Definition Management (cPDm) - Consultants
... Collaborative Product Definition Management (cPDm) - Consultants. ... Infotech.Inc is
a global
IT solutions provider focused on delivering customer value through ...
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| http:/.../showcases/consultants/cat/87425/Collaborative-Product-Definition-Management-cPDm.html - 12k - 2008-11-20 |
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I-Impact Predicts Your Customer Retention!
| by Vaugh Preston |
... Product Definition. In particular, I-Impact has targeted the banking and the wireless
telecommunication
industries where customer retention and churn are a key ...
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| http:/.../Research/ResearchHighlights/Crm/2004/01/research_notes/VN_CR_XVP_01_30_04_1.asp - 12k - 2004-01-30 |
| Summary: More and more, the market is requesting that a CRM or an ERP application include analytics which can be used in a myriad of
businesses to predict customer behavior and help businesses increase the effectiveness of their customer acquisition, retention,
and cross-sell programs. It is a costly operation to
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Mid-Market Strategy: International Enterprise Solutions
| by P.J. Jakovljevic |
... promotion capabilities,; product configuration for locating and defining products
according to customer
definition,; after-sales service ...
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| http:/.../Research/ResearchHighlights/ERP/2005/09/research_notes/EN_ER_PJ_09_20_05_1.asp - 29k - 2005-09-20 |
| Summary: Adonix marks its strategy with two catchwords:
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Boosting the Bottom Line with Master Data Management
| by Lyndsay Wise |
... are actually, in fact, connected, because your common definition of a customer for
marketing
needs to be the same common definition of customer for, let's say ...
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| http:/.../ResearchHighlights/BusinessIntelligence/2007/10/research_notes/PC_BI_LW_10_03_07_1.asp - 18k - 2007-10-03 |
| Summary: You may not have heard of master data management (MDM), but it can help an organization cut costs while strengthening its
sales and marketing efforts. Find out how MDM can help boost your company's bottom line in this latest podcast.
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A Lexicon for Customer Relationship Management Success
| by Glen Petersen |
... End user organization definition. There needs to be a stronger emphasis on ... Customer
centric, Vague, value based terminology that encourages a customer orientation ...
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| http:/.../Research/ResearchHighlights/CRM/2008/09/research_notes/MI_CR_XGP_09_29_08_1.asp - 27k |
| Summary: Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles,
and is approached with a let's-hope–for-the-best men
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