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TEC: Customer Relationship Management (CRM) Evaluation Center
... CRM). Customer Relationship Management (CRM) Evaluation Center. Find ... What
Is
Customer Relationship Management? Customer relationship ...
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| http://crm.technologyevaluation.com/index.asp - 55k - 2007-11-26 |
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A Lexicon for Customer Relationship Management Success
| by Glen Petersen |
... The second article was based on a survey of chief executive officers ... an integrated
set of
capabilities and the phrase customer relationship management became a ...
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| http:/.../Research/ResearchHighlights/CRM/2008/09/research_notes/MI_CR_XGP_09_29_08_1.asp - 27k |
| Summary: Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles,
and is approached with a let's-hope–for-the-best men
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A Lexicon for Customer Relationship Management Success
| by Glen Petersen |
... The second article was based on a survey of chief executive officers ... an integrated
set of
capabilities and the phrase customer relationship management became a ...
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| http:/.../Research/ResearchHighlights/CRM/2006/03/research_notes/MI_CR_XGP_03_08_06_1.asp - 29k - 2006-03-08 |
| Summary: Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms
do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles,
and is approached with a let's-hope–for-the-best men
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Integrating Customer Relationship Management through Software As A ...
| by Jim Berkowitz |
... RN_CR_12_05_05_1.asp" target="_blank">Comparing On-demand Customer Relationship
Management Service Alternatives ... In this article we'll explore one of the key ...
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| http:/.../Research/ResearchHighlights/CRM/2005/12/research_notes/RN_CR_XJB_12_06_05_1.asp - 17k - 2005-12-06 |
| Summary: The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated
business suites like NetSuite standalone solutions like salesforce.com, are heeding the demand for software as a service,
but they are approaching the market with very differen
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Integrating Customer Relationship Management and Service ...
| by P.J. Jakovljevic |
... Almost anyone reading this article has experienced frustration when an ... one of the
three-part
series Integrating Customer Relationship Management and Service ...
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| http:/.../Research/ResearchHighlights/CRM/2007/12/research_notes/TU_CR_PJ_12_07_07_1.asp - 16k - 2007-12-07 |
| Summary: The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts.
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Customer Relationship Management and Social Networks—They're ...
| by Paul Greenberg |
... com nor, in fact, any of the vendors involved with customer relationship management
(CRM)
as ... factors that are too numerous to consider in such a short article. ...
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| http:/.../Research/ResearchHighlights/CRM/2007/05/research_notes/MN_CR_XPG_05_28_07_1.asp - 14k - 2007-05-28 |
| Summary: No company today can afford to ignore the value of its customers' natural social networking behavior. The advantages that
these social networks can bring to a company's customer relationship management platform are powerful tools that can ultimately
improve its products.
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TEC: Enterprise Marketing Management (EMM) Evaluation Center
... Home Products Evaluation Centers Customer Relationship Management (CRM)
Enterprise Marketing
Management (EMM). Enterprise Marketing ...
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| http://crm.technologyevaluation.com/enterprise-marketing-management/index.asp - 48k - 2007-11-26 |
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TEC: Sales Force Automation (SFA) Evaluation Center
... Home Products Evaluation Centers Customer Relationship Management (CRM) Sales Force
Automation
(SFA). Sales Force Automation (SFA) Evaluation Center. ...
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| http://crm.technologyevaluation.com/sales-force-automation/index.asp - 49k - 2007-11-26 |
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Author Attacks Harvard! (Sort of... well, not really... OK, not at ...
... You Need to Grow.” Or rather, not with the article itself, but some ... to lead into
a description
of a well-rounded customer relationship management (CRM) suite ...
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| blog.technologyevaluation.com/blog/2007/10/16/author-attacks-harvard/ - 40k - 2007-10-16 |
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Won’t Get Fooled Again: The 5 Worst Buzzwords in the CRM ...
... I stumbled across Glen Petersen’s excellent article A Lexicon ... and sponsorship issues
such
as leadership and change management. #1 Customer-centric/Customer ...
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| blog.technologyevaluation.com/blog/2007/12/18/the-5-worst-buzzwords-in-the-crm-industry-today/ - 43k - 2007-12-18 |
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