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Customer Relationship Management (CRM) RFP Templates http://rfp.technologyevaluation.com/store.asp?catid=2&productId=864 Customer Relationship Management (CRM) Software Evaluation Reports http://rfp.technologyevaluation.com/rfi.asp?modelid=500&catid=CRM Customer Relationship Management (CRM) Evaluation Center http://crm.technologyevaluation.com/

Hosted versus On-premises Customer Relationship Management

by Richard R. Smith ... ÿþ Hosted versus On-premises Customer Relationship Management Featured Author - Richard R. Smith - July 7, 2006. 1. Background: Changes ... http:/.../Research/ResearchHighlights/CRM/2006/07/research_notes/MI_CR_XRS_07_07_06_1.asp - 15k Summary: The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has caused many organizations with reservations about hosted solutions to think twice. So what exactly are its advantages and disadvantages?

A Lexicon for Customer Relationship Management Success

by Glen Petersen ... These two articles are representative of the disconnect between galloping ... set of capabilities and the phrase customer relationship management became a bi-word ... http:/.../Research/ResearchHighlights/CRM/2006/03/research_notes/MI_CR_XGP_03_08_06_1.asp - 29k Summary: Despite technological advances, users are dissatisfied with customer relationship management (CRM) systems. Ambiguous terms do not provide the vocabulary for concrete action and measurable expectations. Thus, CRM is perceived to be about intangibles, and is approached with a let's-hope–for-the-best men

Sales Force Automation, Customer Relationship Management, and ...

by Dave Stein and Al Case ... Sales Force Automation, Customer Relationship Management, and Sales Training: A Fusion of Methodology and Technology Featured Authors - Dave Stein and Al Case ... http:/.../Research/ResearchHighlights/CRM/2006/05/research_notes/MI_CR_XDS_05_23_06_1.asp - 13k Summary: Many organizations find it challenging to adopt sales force automation and customer relationship management solutions. Formal sales training and the related reinforcement tools can make the difference. We examine the key challenges and propose some solutions.

Customer Relationship Management: Evolution, Not Revolution

by Jane Affleck ... ÿþ Customer Relationship Management: Evolution, Not Revolution Jane Affleck - September 24, 2007. Choosing a new customer ... http:/.../Research/ResearchHighlights/CRM/2007/09/research_notes/TU_CR_JA_09_24_07_1.asp - 15k Summary: Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows evolution without the upset of revolution.

Customer Relationship Management for IT Professionals

by J. Dowling ... ÿþCustomer Relationship Management for IT Professionals J. Dowling - January 17, 2001 1. Introduction. 2. Communication Breakdown. 3. What Just Happened. ... http:/.../Research/ResearchHighlights/ExecutiveView/2001/01/research_notes/MI_EV_JFD_01_17_01_1.asp - 13k Summary: What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a series of conversations and commitments that have been met.

A Customer Relationship Management Solution Aims To Cover all the ...

by Osman Baig and Shahid Hannan ... ÿþ A Customer Relationship Management Solution Aims To Cover all the Bases Osman Baig and Shahid Hannan - August 17, 2006. 1. Company Information. ... http:/.../Research/ResearchHighlights/CRM/2006/08/research_notes/PN_CR_OB_08_17_06_1.asp - 29k Summary: Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the perspectives of core functionality, its distinguishing factors, and the challenges users may face when considering the Surado solution.

Integrating Customer Relationship Management and Service ...

by P.J. Jakovljevic ... ÿþ Integrating Customer Relationship Management and Service Resolution Management PJ Jakovljevic - December 7, 2007. A customer ... http:/.../Research/ResearchHighlights/CRM/2007/12/research_notes/TU_CR_PJ_12_07_07_1.asp - 16k Summary: The business case for integrating call center service resolution management into customer relationship management is becoming increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing efforts.

Integrating Customer Relationship Management through Software As A ...

by Jim Berkowitz ... ÿþ Integrating Customer Relationship Management through Software As A Service Featured Author - Jim Berkowitz - December 6, 2005. 1. The CRM Marketplace. ... http:/.../Research/ResearchHighlights/CRM/2005/12/research_notes/RN_CR_XJB_12_06_05_1.asp - 17k Summary: The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated business suites like NetSuite standalone solutions like salesforce.com, are heeding the demand for software as a service, but they are approaching the market with very differen

Customer Relationship Management Strategies Part One: Changing ...

by Mike Holland and Trinh Abrell ... ÿþ Customer Relationship Management Strategies Part One: Changing Your Approach Featured Authors - Mike Holland and Trinh Abrell - February 14, 2005. ... http:/.../Research/ResearchHighlights/Crm/2005/02/research_notes/MI_CR_XMH_02_14_05_1.asp - 14k Summary: Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However, without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success and full potential from their CRM system.

Applying the Power of Social Networks to Customer Relationship ...

by Wayne Thompson ... Applying the Power of Social Networks to Customer Relationship Management An interview with Paul Greenberg and Bruce Culbert of BPT Partners Wayne Thompson ... http:/.../Research/ResearchHighlights/CRM/2007/09/research_notes/PC_CR_WT_09_19_07_1.asp - 19k Summary: Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement. Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were in the traditional CRM process. The same techniques are a