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Results 1 - 10 of about 38 for Customer Relationship Management Case Studies.
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TEC Products
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Trends Affecting Manufacturers and ERP
| by Dr. Scott Hamilton |
... chain management, customer-oriented strategies and customer relationship management
(CRM), just-in ... Drawing on case studies from Dr. Scott Hamilton's first-hand ...
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| http:/.../Research/ResearchHighlights/Erp/2003/10/research_notes/TN_ER_XSC_10_06_03_1.asp - 22k |
| Summary: The evolution of ERP systems has been driven by the emergence of new business practices and information technologies. These
have been supported by the growing maturity of the manufacturing profession, and by the evolving development of commercially
available software packages. This is an excerpt from the
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CRM, Success, and Best Practices: A Wake Up Call Part One ...
| by Glen S. Petersen |
... has been to identify case studies that demonstrated ... all too predictable—another case
of CRM ... was published in Customer Relationship Management magazine (July ...
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| http:/.../Research/ResearchHighlights/Crm/2004/10/research_notes/MI_CR_XGP_10_21_04_1.asp - 23k |
| Summary: Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success
and failure to emerge from the same initiative. Clearly de
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A New Customer Relationship Management Framework: Twenty-first ...
| by Paul Greenberg |
... do you think about when you think customer relationship management (CRM ... This is
not
the case in the age of ... be the deal-breaker that drives your customer from you ...
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| http:/.../Research/ResearchHighlights/CRM/2006/09/research_notes/MN_CR_XPG_09_21_06_1.asp - 16k |
| Summary: The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where
value had historically been located in products and services, it is now located in the value produced by the customer.
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SAP Claims Big Gains In The Low-End Battleground
| by P.J. Jakovljevic |
... functionality, scalability, supply chain management, customer relationship management,
e-commerce ... Case studies have talked about implementation times ranging ...
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| http:/.../ResearchHighlights/BusinessApplications/2000/12/research_notes/EN_BA_PJ_12_18_00_1.asp - 27k |
| Summary: SAP, traditionally regarded as too cumbersome and costly for small or midsize enterprises, has recently been announcing stellar
increases in sales and acceptance of its Internet-based mySAP.com by smaller companies. We believe that the incumbent smaller
vendors as well as other Tier 1 vendors should prep
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Supply Chain Management 101 » The TEC Blog
... demand management, supplier relationship management (SRM), supply ... logistics,
transportation, and customer business processes. ... used for marine fleet management? ...
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| blog.technologyevaluation.com/blog/2007/11/26/supply-chain-management-101/ - 54k - 2007-11-26 |
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Whose ROI is it Anyway? Part One: Introduction
| by Dennis J. Crane |
... happens with more sophisticated undertakings— like customer relationship management,
supply
chain ... best you can hope for are possibly relevant case studies. ...
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| http:/.../Research/ResearchHighlights/ExecutiveView/2004/04/research_notes/MI_EV_XDC_04_12_04_1.asp - 12k |
| Summary: With growing frequency, we hear business and IT managers asking a technology vendor to
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The Web-Enabled Sales Process
| by Emmett Holt |
... business issue white papers, customer case studies, and product ... to begin building
a trusted personal relationship. ... submits a weak business case to management. ...
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| http:/.../Research/ResearchHighlights/CRM/2006/03/research_notes/MI_CR_XEH_03_30_06_1.asp - 23k |
| Summary: Traditional enterprise-level sales strategies are no longer sufficient in bringing new customer accounts. Today's self-directed
buyers delay sales contact and pre-qualify solutions via the Internet. Sales can leverage this medium by understanding the
buy cycle to deliver value and begin an influential on
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Sales and Operations Planning Part Three: Game Plan Guidelines
| by Dr. Scott Hamilton |
... efforts, and improvements in customer service. ... with more than fifty case studies,
it covers ... capabilities and with relationship management, service management ...
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| http:/.../Research/ResearchHighlights/Erp/2003/12/research_notes/TU_ER_XSH_12_13_03_1.asp - 21k |
| Summary: Effective game plans lead to improved firm performance and bottom line results. Metrics include reductions in stock-outs,
delivery lead-time, missed shipments, partial shipments, expediting efforts, and improvements in customer service. This is
an excerpt from the book Managing Your Supply Chain Using Mi
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Managing Your Supply Chain Using Microsoft Navision
| by Dr. Scott Hamilton |
... Numerous case studies throughout the book illustrated ... transfer orders, and customer
returns. ... management, e-commerce, relationship management, service management ...
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| http:/.../Research/ResearchHighlights/ERP/2005/07/research_notes/MI_ER_XSH_07_05_05_1.asp - 17k |
| Summary: This is a reprint of the summary chapter from the book Managing Your Supply Chain Using Microsoft Navision by Dr. Scott Hamilton.
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The Role of PIM and PLM in the Product Information Supply Chain ...
| by Jim Brown and Bob Gallagher |
... A few high profile case studies (Procter & Gamble and Heinz ... lifecycle management,
supply chain management, ERP, and customer relationship management to improve ...
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| http:/.../Research/ResearchHighlights/PIM/2005/03/research_notes/TU_PI_XJB_03_28_05_1.asp - 14k |
| Summary: Diverse groups have been discussing PIM from the perspective of data synchronization and syndication, product lifecycle management
(PLM), and enterprise publishing. Each of these product categories includes the management of product information, but each
uses product information for a different operation
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