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TEC Products
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Customer Relationship Management Showdown: Microsoft Dynamics CRM ...
| by Larry Blitz |
... Today's Showdown pits three leading customer relationship management (CRM) vendors’
solutions against ... CLICK HERE FOR YOUR OWN FREE CUSTOM CRM COMPARISON. ...
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| http:/.../Research/ResearchHighlights/CRM/2008/01/research_notes/VS_CR_LB_01_30_08_1.asp - 11k |
| Summary: For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer
service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these
three modules in our CRM Evaluation Center were given
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TEC: Customer Relationship Management (CRM) Evaluation Center
... CRM). Customer Relationship Management (CRM) Evaluation Center. Find ... What
Is
Customer Relationship Management? Customer relationship ...
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| http://crm.technologyevaluation.com/index.asp - 55k - 2007-11-26 |
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Integrating Customer Relationship Management and Service ...
| by P.J. Jakovljevic |
... For more information and to start your own custom solution comparison, please visit. "
target="_blank">Customer
Relationship Management Evaluation Center.
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| http:/.../Research/ResearchHighlights/CRM/2007/12/research_notes/TU_CR_PJ_12_07_07_1.asp - 16k |
| Summary: The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts.
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Hosted versus On-premises Customer Relationship Management
| by Richard R. Smith |
... as needed during the term of the relationship. ... approach to customer and financial
management solutions has ... and black holes during customer transitions across ...
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| http:/.../Research/ResearchHighlights/CRM/2006/07/research_notes/MI_CR_XRS_07_07_06_1.asp - 15k |
| Summary: The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizations with reservations about hosted solutions to think twice. So what exactly are its advantages and
disadvantages?
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Applying the Power of Social Networks to Customer Relationship ...
| by Wayne Thompson |
... For more information and to start your own custom solution comparison, please visit. "
target="_blank">TEC's
Customer Relationship Management Evaluation Center.
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| http:/.../Research/ResearchHighlights/CRM/2007/09/research_notes/PC_CR_WT_09_19_07_1.asp - 19k |
| Summary: Customer relationship management (CRM) is rapidly morphing from a customer management model to one of customer engagement.
Social networks, podcasts, blogs, and wikis are enabling customers to become advocates, and not simply the targets they were
in the traditional CRM process. The same techniques are a
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Customer Relationship Management: Evolution, Not Revolution
| by Jane Affleck |
... Choosing a new customer relationship management (CRM) solution can ... sales opportunities,
and increase customer retention. ... Don't forget senior management (if you ...
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| http:/.../Research/ResearchHighlights/CRM/2007/09/research_notes/TU_CR_JA_09_24_07_1.asp - 15k |
| Summary: Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows
evolution without the upset of revolution.
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The Customer Relationship Management Vision: It Starts with ...
| by Michael Chuchmuch |
... For more information and to start your own custom solution comparison, please visit. "
target="_blank">TEC's
Customer Relationship Management Evaluation Center.
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| http:/.../Research/ResearchHighlights/CRM/2007/12/research_notes/TU_CR_XMC_12_19_07_1.asp - 23k |
| Summary: An alarming number of companies get on the wrong track when creating a customer relationship management (CRM) vision. Outlined
here are four steps that take the mystery out of what makes an effective CRM vision. The secret? It’s all about people and
relationships.
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Comparison of ERP and CRM Markets' Life cycle Snapshots
| by P.J. Jakovljevic |
... Comparison of ERP and CRM Markets' Life cycle Snapshots PJ ... The overall customer
relationship management (CRM) market remains the land of opportunity but with ...
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| http:/.../Research/ResearchHighlights/Crm/2004/01/research_notes/TU_CR_PJ_01_31_04_1.asp - 29k |
| Summary: Today's enterprise applications are required as a matter of course to address more than the processes taking place within
the walls of an enterprise. Almost all traditional ERP vendors (small and big alike) had to experience a wake-up call and
have long been trying to expand their product offering in tu
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Knowledge Management: The Core of Service Resolution Management
| by P.J. Jakovljevic |
... For more information and to start your own custom solution comparison, please visit. "
target="_blank">TEC's
Customer Relationship Management Evaluation Center.
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| http:/.../Research/ResearchHighlights/CRM/2007/12/research_notes/TU_CR_PJ_12_12_07_1.asp - 13k |
| Summary: Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence
the need for knowledge management software, which helps companies segment and then distribute the information their customers
want to know.
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TEC: Enterprise Marketing Management (EMM) Evaluation Center
... Home Products Evaluation Centers Customer Relationship Management (CRM)
Enterprise Marketing
Management (EMM). Enterprise Marketing ...
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| http://crm.technologyevaluation.com/enterprise-marketing-management/index.asp - 48k - 2007-11-26 |
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