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TEC: Customer Relationship Management (CRM) Evaluation Center

... News Related to Customer Relationship Management (CRM). [2007.11.12] The Complexities of Quote-to-order and Possible Solutions PJ Jakovljevic. ... http://crm.technologyevaluation.com/index.asp - 55k - 2007-11-26

Customer Relationship Management Showdown: Microsoft Dynamics CRM ...

by Larry Blitz ... Customer Relationship Management Showdown: Microsoft Dynamics CRM vs. SageCRM vs. Oncontact CRM. Hi, I’m Larry Blitz, editor of ... http:/.../Research/ResearchHighlights/CRM/2008/09/research_notes/VS_CR_LB_09_29_08_1.asp - 11k Summary: For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these three modules in our CRM Evaluation Center were given

Customer Relationship Management Strategies Part Three: Achieving ...

by Mike Holland and Trinh Abrell ... about the product, what it can do for the customer, and how the customer can acquire ... Additionally, a relationship can suffer without careful management. ... http:/.../Research/ResearchHighlights/Crm/2005/02/research_notes/MI_CR_XMH_02_16_05_1.asp - 19k - 2005-02-16 Summary: Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates sales, service, and customer satisfaction, will help you realize the benefits of a CRM system.

Sales Force Automation, Customer Relationship Management, and ...

by Dave Stein and Al Case ... Sales Force Automation, Customer Relationship Management, and Sales Training: A Fusion of Methodology and Technology Featured Authors - Dave Stein and Al Case ... http:/.../Research/ResearchHighlights/CRM/2006/05/research_notes/MI_CR_XDS_05_23_06_1.asp - 13k - 2006-05-23 Summary: Many organizations find it challenging to adopt sales force automation and customer relationship management solutions. Formal sales training and the related reinforcement tools can make the difference. We examine the key challenges and propose some solutions.

Customer Relationship Management Showdown: Microsoft Dynamics CRM ...

by Larry Blitz ... ÿþ, Customer Relationship Management Showdown: Microsoft Dynamics CRM vs. SageCRM/SageCRM.com vs. Oncontact CRM. Hi, I’m ... http:/.../Research/ResearchHighlights/CRM/2008/01/research_notes/VS_CR_LB_01_30_08_1.asp - 11k - 2008-01-30 Summary: For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these three modules in our CRM Evaluation Center were given

Hosted versus On-premises Customer Relationship Management

by Richard R. Smith ... ÿþ Hosted versus On-premises Customer Relationship Management Featured Author - Richard R. Smith - July 7, 2006. 1. Background: Changes ... http:/.../Research/ResearchHighlights/CRM/2006/07/research_notes/MI_CR_XRS_07_07_06_1.asp - 15k - 2006-07-07 Summary: The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has caused many organizations with reservations about hosted solutions to think twice. So what exactly are its advantages and disadvantages?

Customer Relationship Management for IT Professionals

by J. Dowling ... ÿþCustomer Relationship Management for IT Professionals J. Dowling - January 17, 2001 1. Introduction. 2. Communication Breakdown. 3. What Just Happened. ... http:/.../Research/ResearchHighlights/ExecutiveView/2001/01/research_notes/MI_EV_JFD_01_17_01_1.asp - 13k - 2001-01-17 Summary: What makes a strong supplier/customer relationship? The bottom line is trust. However, trust needs to be earned through a series of conversations and commitments that have been met.

Customer Relationship Management: Evolution, Not Revolution

by Jane Affleck ... ÿþ Customer Relationship Management: Evolution, Not Revolution Jane Affleck - September 24, 2007. Choosing a new customer ... http:/.../Research/ResearchHighlights/CRM/2007/09/research_notes/TU_CR_JA_09_24_07_1.asp - 15k - 2007-09-24 Summary: Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows evolution without the upset of revolution.

Customer Relationship Management Strategies Part One: Changing ...

by Mike Holland and Trinh Abrell ... ÿþ Customer Relationship Management Strategies Part One: Changing Your Approach Featured Authors - Mike Holland and Trinh Abrell - February 14, 2005. ... http:/.../Research/ResearchHighlights/Crm/2005/02/research_notes/MI_CR_XMH_02_14_05_1.asp - 13k - 2005-02-14 Summary: Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However, without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success and full potential from their CRM system.

Integrating Customer Relationship Management through Software As A ...

by Jim Berkowitz ... ÿþ Integrating Customer Relationship Management through Software As A Service Featured Author - Jim Berkowitz - December 6, 2005. 1. The CRM Marketplace. ... http:/.../Research/ResearchHighlights/CRM/2005/12/research_notes/RN_CR_XJB_12_06_05_1.asp - 17k - 2005-12-06 Summary: The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated business suites like NetSuite standalone solutions like salesforce.com, are heeding the demand for software as a service, but they are approaching the market with very differen