Author Attacks Harvard! (Sort of... well, not really... OK, not at ...
... Or an on-line survey, the customer surrounded by coffee cups, take-out ... by a customer
sales representative, or was it done of the customer’s own free will? ...
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| blog.technologyevaluation.com/blog/2007/10/16/author-attacks-harvard/ - 40k - 2007-10-16 |
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It’s About Process (or the Ability to be Responsive) -- Part IV ...
... generally available (GA) since May 2008, with a free trial option. ... call management,
field
service management, case handling, customer survey forms, information ...
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| blog.technologyevaluation.com/.../2008/09/02/it’s-about-process-or-the-ability-to-be-responsive-part-iv/ - 57k - 2008-09-02 |
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How to Measure Customer Satisfaction
| by Murali Chemuturi |
... be emotionally based, and that the customer is not ... person represents the organization
and
fills out the survey. ... on internal data—data that is free from bias ...
|
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| http:/.../Research/ResearchHighlights/CRM/2008/09/research_notes/TU_CR_XMC_09_01_08_1.asp - 27k |
| Summary: Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely
offer a perceived customer rating. Obtaining a realistic measure of customer satisfaction involves computing a metric based
on a composite customer satisfaction rating system.
|
|
How to Measure Customer Satisfaction
| by Murali Chemuturi |
... be emotionally based, and that the customer is not ... person represents the organization
and
fills out the survey. ... on internal data—data that is free from bias ...
|
|
| http:/.../Research/ResearchHighlights/CRM/2009/04/research_notes/TU_CR_XMC_04_13_09_1.asp - 27k |
| Summary: Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely
offer a perceived customer rating. Obtaining a realistic measure of customer satisfaction involves computing a metric based
on a composite customer satisfaction rating system.
|
|
How to Measure Customer Satisfaction
| by Murali Chemuturi |
... be emotionally based, and that the customer is not ... person represents the organization
and
fills out the survey. ... on internal data—data that is free from bias ...
|
|
| http:/.../Research/ResearchHighlights/CRM/2008/11/research_notes/TU_CR_XMC_11_26_08_1.asp - 27k |
| Summary: Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely
offer a perceived customer rating. Obtaining a realistic measure of customer satisfaction involves computing a metric based
on a composite customer satisfaction rating system.
|
|
How to Measure Customer Satisfaction
| by Murali Chemuturi |
... be emotionally based, and that the customer is not ... represents the organization and
fills
out the survey. ... on internal data—data that is free from bias ...
|
|
| http:/.../Research/ResearchHighlights/CRM/2008/04/research_notes/TU_CR_XMC_04_30_08_1.asp - 27k - 2008-04-30 |
| Summary: Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely
offer a perceived customer rating. Obtaining a realistic measure of customer satisfaction involves computing a metric based
on a composite customer satisfaction rating system.
|
|
Times are Tough – RIR Might Leave More Cash on Your Balance ...
... concept and message of improving a free cash flow ... is to promptly reduce a ToolsGroup
customer’s
working ... Reserve’s most recent quarterly survey of senior ...
|
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| blog.technologyevaluation.com/.../11/times-are-tough-–-rir-might-leave-more-cash-on-your-balance-sheet/ - 45k - 2008-11-11 |
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Support and Maintenance: No Longer the Software Industry's "Best ...
| by P.J. Jakovljevic |
... customers will receive Siebel 8 for free (no additional ... development costs across
a larger
customer pool, and ... that end, a Business Technographics survey of 436 ...
|
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| http:/.../Research/ResearchHighlights/ERP/2007/03/research_notes/EV_ER_PJ_03_30_07_1.asp - 21k - 2007-03-30 |
| Summary: Support and maintenance (S&M) contracts mean very different things to vendors and to users. With user enterprises' growing
awareness of how these S&M agreements affect their bottom lines, vendors need to reassess their pricing and value proposition
strategies.
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IQMS Prospers by Helping Enterprises Work Smarter
| by P.J. Jakovljevic |
... The service provides a survey of current business ... inception, the vendor guarantees
customer
success with a ... where existing customers receive every upgrade free. ...
|
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| http:/.../Research/ResearchHighlights/Erp/2005/04/research_notes/PN_ER_PJ_04_04_05_1.asp - 22k - 2005-04-04 |
| Summary: IQMS has certainly succeeded in helping hundreds of midsized plastic processors and other repetitive manufacturers increase
their
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The 'Joy' Of Enterprise Systems Implementations Part 1: Inexorable ...
| by P.J. Jakovljevic |
... 20% of survey participants stated that they had ... supply chain management (SCM) and
customer
relationship management (CRM ... The result was a ‘free for all' finger ...
|
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| http:/.../Research/ResearchHighlights/Erp/2002/07/research_notes/EV_ER_PJ_07_08_02_1.asp - 17k - 2002-07-08 |
| Summary: We take the liberty to expand further on the findings of a report, which was recently released by a renowned research organization,
and which pinpoints enterprise applications implementations’ dissatisfactions in no uncertain terms. One may expect even more
bad news in the future given the intricacy of
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CART 
