Customer World

PeopleSoft Revamps World for Its Mid-Market 'Express' Conquest ...

by P.J. Jakovljevic ... EPM)—New integration between the PeopleSoft Enterprise and PeopleSoft World products consolidates customer data from PeopleSoft World onto PeopleSoft's ... http:/.../Research/ResearchHighlights/Erp/2004/07/news_analysis/NA_ER_PJ_07_26_04_1.asp - 18k - 2004-07-26 Summary: Amid an intensifying hullabaloo in the mid-market, with all tier one players delivering solutions tailored for small-to-medium enterprises (SMEs) and incumbent tier one and tier three vendors defending their turf, PeopleSoft seems to have thrown another strike by utilizing its acquisition of former J.D.

ICICI-Infotech's North American Strategy for Success Part Two ...

by Joseph J. Strub ... Under its customer strategy, ICICI-Infotech's ORION offering is particularly ... Implementation experiences gained throughout the world have taught ICICI-Infotech ... http:/.../Research/ResearchHighlights/Erp/2004/11/research_notes/VN_ER_XJS_11_23_04_1.asp - 14k - 2004-11-23 Summary: ICICI-Infotech is starting to make its presence felt in North America and raise some ERP eyebrows. In this research note, you'll also learn about the company's strategy to target small and medium-size enterprises in order to enlarge its footprint in North America. It is targeting companies migrating from

A Tectonic Shift in Communications Customer Life Cycle Management

by P.J. Jakovljevic ... Amdocs is an Israel-based company that provides billing systems, customer care, and support to communications companies throughout the world. ... http:/.../Research/ResearchHighlights/CRM/2005/08/research_notes/VN_CR_PJ_08_04_05_1.asp - 18k - 2005-08-04 Summary: Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes to be the most important shift since the company's initial public offering in 1998.

Customer Relationship Management Strategies Part One: Changing ...

by Mike Holland and Trinh Abrell ... Customer-related activities must gain top preference in prioritization discussions. ... In 1999, Enron set its goal to be the world's largest energy company and by ... http:/.../Research/ResearchHighlights/Crm/2005/02/research_notes/MI_CR_XMH_02_14_05_1.asp - 14k - 2005-02-14 Summary: Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However, without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success and full potential from their CRM system.

BAAN Announces 'Open World': Business-To-Business Collaboration ...

by A. Turner ... Yet, the level of integration most organizations achieve is a simple point-to-point data exchange which may allow the sharing of customer information between ... http:/.../Research/ResearchHighlights/eCommerce/2000/01/news_analysis/NA_EC_ADT_01_03_00_2.asp - 9k - 2000-01-03 Summary: OpenWorld will be an enterprise integration architecture that enables Baan customers to engage in E-commerce with each other.

The Cha(lle)nging World of Value-added Resellers

by P.J. Jakovljevic ... atop the vendor's own software by an early-adopting savvy customer or partner ... reinventing what some other partner in another corner of the world has already ... http:/.../Research/ResearchHighlights/ERP/2006/05/news_analysis/NA_ER_PJ_05_16_06_1.asp - 26k - 2006-05-16 Summary: In today's cutthroat business environment, value-added reseller aspirants are seeing the need for faster deployment, improved systems quality, better cost control and resource utilization, and more flexibility to change requirements on short notice. The alternative? To disappear altogether.

Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for ...

... As for the future customer relationship management (CRM) offering, I could quite understand ... the past year by more than 600 partners around the world and more ... blog.technologyevaluation.com/.../ - 50k - 2008-01-28

PeopleSoft Revamps World for Its Mid-Market 'Express' Conquest ...

by P.J. Jakovljevic ... is designed to adapt to special customer requirements when needed, and expands to include additional functionality that is available in World Software. ... http:/.../Research/ResearchHighlights/Erp/2004/07/news_analysis/NA_ER_PJ_07_29_04_1.asp - 23k - 2004-07-29 Summary: PeopleSoft needs to more efficiently mine its client base by doing a better job of selling the broadened offering, by getting its affiliate channel both excited about the product portfolio and by upgrading the channel's ability to sell.

Sales Is from Mars, Marketing Is from Venus

by Carla Reed ... the dark art of marketing is light years away from the dollar and sense world of sales. ... Not much there about the customer experience—one customer at a time. ... http:/.../Research/ResearchHighlights/SCM/2006/02/research_notes/TU_SC_XCR_02_23_06_1.asp - 14k - 2006-02-23 Summary: There is a disconnect between marketing and sales. Marketing is focused on the consumer experience while sales is all about the merchandise. Technologies, such as auto identification technologies, radio frequency identification, sensors, and voice activated technologies, may be able to narrow this gap.

Customer Relationship Management (CRM): Infor CRM Epiphany by ...

... Customer Relationship Management (CRM):Infor CRM Epiphany by Infor. ... Infor has become one of the largest providers of business software in the world, with over ... http:/.../software/500-21169/Customer-Relationship-Management-CRM/Infor-Infor-CRM-Epiphany.html - 5k - 2009-11-18