PeopleSoft Revamps World for Its Mid-Market "Express" Conquest ...
| by P.J. Jakovljevic |
... EPM)—New integration between the PeopleSoft Enterprise and PeopleSoft World products
consolidates customer
data from PeopleSoft World onto PeopleSoft's ...
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| http:/.../Research/ResearchHighlights/Erp/2004/07/news_analysis/NA_ER_PJ_07_26_04_1.asp - 17k - 2004-07-26 |
| Summary: Amid an intensifying hullabaloo in the mid-market, with all tier one players delivering solutions tailored for small-to-medium
enterprises (SMEs) and incumbent tier one and tier three vendors defending their turf, PeopleSoft seems to have thrown another
strike by utilizing its acquisition of former J.D.
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User-Focused Design Principles Shape the Customer Experience
| by Michael Ryan |
... In their efforts to become "the world's most customer-centric company," Amazon.com
CEO Jeff Bezos preaches the user-focused ethic from atop his growing pile of ...
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| http:/.../Research/ResearchHighlights/ExecutiveView/2002/01/research_notes/MI_EV_XMR_01_18_02_1.asp - 14k - 2002-01-18 |
| Summary: Welcome to the customer experience. We all have them. Some are good, others bad. A variety of factors - the user interface
(UI), customer support, marketing messages, etc. - shape these experiences. All of these things collectively create our view
of a product, service or provider.
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ICICI-Infotech's North American Strategy for Success Part Two ...
| by Joseph J. Strub |
... Under its customer strategy, ICICI-Infotech's ORION offering is particularly ...
Implementation
experiences gained throughout the world have taught ICICI-Infotech ...
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| http:/.../Research/ResearchHighlights/Erp/2004/11/research_notes/VN_ER_XJS_11_23_04_1.asp - 14k - 2004-11-23 |
| Summary: ICICI-Infotech is starting to make its presence felt in North America and raise some ERP eyebrows. In this research note,
you'll also learn about the company's strategy to target small and medium-size enterprises in order to enlarge its footprint
in North America. It is targeting companies migrating from
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A Tectonic Shift in Communications Customer Life Cycle Management
| by P.J. Jakovljevic |
... Amdocs is an Israel-based company that provides billing systems, customer care,
and support to communications
companies throughout the world. ...
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| http:/.../Research/ResearchHighlights/CRM/2005/08/research_notes/VN_CR_PJ_08_04_05_1.asp - 18k - 2005-08-04 |
| Summary: Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes
to be the most important shift since the company's initial public offering in 1998.
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BAAN Announces "Open World": Business-To-Business Collaboration ...
| by A. Turner |
... BAAN Announces 'Open World': Business-To-Business Collaboration Over The Internet ...
data exchange which may allow the sharing of customer information between ...
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| http:/.../Research/ResearchHighlights/eCommerce/2000/01/news_analysis/NA_EC_ADT_01_03_00_2.asp - 9k - 2000-01-03 |
| Summary: OpenWorld will be an enterprise integration architecture that enables Baan customers to engage in E-commerce with each other.
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The Cha(lle)nging World of Value-added Resellers
| by P.J. Jakovljevic |
... atop the vendor's own software by an early-adopting savvy customer or partner ...
reinventing
what some other partner in another corner of the world has already ...
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| http:/.../Research/ResearchHighlights/ERP/2006/05/news_analysis/NA_ER_PJ_05_16_06_1.asp - 25k - 2006-05-16 |
| Summary: In today's cutthroat business environment, value-added reseller aspirants are seeing the need for faster deployment, improved
systems quality, better cost control and resource utilization, and more flexibility to change requirements on short notice.
The alternative? To disappear altogether.
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Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for ...
... As for the future customer relationship management (CRM) offering, I could quite
understand ...
the past year by more than 600 partners around the world and more ...
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| blog.technologyevaluation.com/.../ - 49k - 2008-01-28 |
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PeopleSoft Revamps World for Its Mid-Market "Express" Conquest ...
| by P.J. Jakovljevic |
... is designed to adapt to special customer requirements when needed, and expands to
include additional
functionality that is available in World Software. ...
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| http:/.../Research/ResearchHighlights/Erp/2004/07/news_analysis/NA_ER_PJ_07_29_04_1.asp - 22k - 2004-07-29 |
| Summary: PeopleSoft needs to more efficiently mine its client base by doing a better job of selling the broadened offering, by getting
its affiliate channel both excited about the product portfolio and by upgrading the channel's ability to sell.
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Sales Is from Mars, Marketing Is from Venus
| by Carla Reed |
... the dark art of marketing is light years away from the dollar and sense world of
sales. ... Not
much there about the customer experience—one customer at a time. ...
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| http:/.../Research/ResearchHighlights/SCM/2006/02/research_notes/TU_SC_XCR_02_23_06_1.asp - 13k - 2006-02-23 |
| Summary: There is a disconnect between marketing and sales. Marketing is focused on the consumer experience while sales is all about
the merchandise. Technologies, such as auto identification technologies, radio frequency identification, sensors, and voice
activated technologies, may be able to narrow this gap.
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Taking a Lesson from Big-box Retailers: The World's Distribution ...
... similar products and services in a highly competitive and price-driven environment,
The organizations which
can fulfill and exceed customer expectations will ...
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| blog.technologyevaluation.com/blog/2008/10/24/big-box-retailing-distribution-solutions/ - 46k - 2008-10-24 |
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