PeopleSoft Revamps World for Its Mid-Market "Express" Conquest ...

by P.J. Jakovljevic ... EPM)—New integration between the PeopleSoft Enterprise and PeopleSoft World products consolidates customer data from PeopleSoft World onto PeopleSoft's ... http:/.../Research/ResearchHighlights/Erp/2004/07/news_analysis/NA_ER_PJ_07_26_04_1.asp - 17k Summary: Amid an intensifying hullabaloo in the mid-market, with all tier one players delivering solutions tailored for small-to-medium enterprises (SMEs) and incumbent tier one and tier three vendors defending their turf, PeopleSoft seems to have thrown another strike by utilizing its acquisition of former J.D.

User-Focused Design Principles Shape the Customer Experience

by Michael Ryan ... In their efforts to become "the world's most customer-centric company," Amazon.com CEO Jeff Bezos preaches the user-focused ethic from atop his growing pile of ... http:/.../Research/ResearchHighlights/ExecutiveView/2002/01/research_notes/MI_EV_XMR_01_18_02_1.asp - 14k Summary: Welcome to the customer experience. We all have them. Some are good, others bad. A variety of factors - the user interface (UI), customer support, marketing messages, etc. - shape these experiences. All of these things collectively create our view of a product, service or provider.

ICICI-Infotech's North American Strategy for Success Part Two ...

by Joseph J. Strub ... Under its customer strategy, ICICI-Infotech's ORION offering is particularly ... Implementation experiences gained throughout the world have taught ICICI-Infotech ... http:/.../Research/ResearchHighlights/Erp/2004/11/research_notes/VN_ER_XJS_11_23_04_1.asp - 14k Summary: ICICI-Infotech is starting to make its presence felt in North America and raise some ERP eyebrows. In this research note, you'll also learn about the company's strategy to target small and medium-size enterprises in order to enlarge its footprint in North America. It is targeting companies migrating from

Customer Service and Support - Vendors

... com Overview. The World Leader in CRM Salesforce.com is the worldwide leader in the rapidly expanding market for online customer relationship management (CRM). ... http:/.../showcases/technology-Directory/cat/87131-V/Customer-Service-and-Support.html - 16k - 2008-09-04

Customer Relationship Management (CRM):SYSPRO SYSPRO CRM

... Customer Relationship Management (CRM):SYSPRO SYSPRO CRM. ... been delivering state-of-the-art enterprise business solutions to some of the world's leading companies ... http:/.../software/500-21198/Customer-Relationship-Management-CRM/SYSPRO-SYSPRO-CRM.html - 4k - 2008-08-21

BAAN Announces "Open World": Business-To-Business Collaboration ...

by A. Turner ... BAAN Announces 'Open World': Business-To-Business Collaboration Over The Internet ... data exchange which may allow the sharing of customer information between ... http:/.../Research/ResearchHighlights/eCommerce/2000/01/news_analysis/NA_EC_ADT_01_03_00_2.asp - 9k Summary: OpenWorld will be an enterprise integration architecture that enables Baan customers to engage in E-commerce with each other.

PeopleSoft Revamps World for Its Mid-Market "Express" Conquest ...

by P.J. Jakovljevic ... is designed to adapt to special customer requirements when needed, and expands to include additional functionality that is available in World Software. ... http:/.../Research/ResearchHighlights/Erp/2004/07/news_analysis/NA_ER_PJ_07_29_04_1.asp - 22k Summary: PeopleSoft needs to more efficiently mine its client base by doing a better job of selling the broadened offering, by getting its affiliate channel both excited about the product portfolio and by upgrading the channel's ability to sell.

Customer Relationship Management (CRM):SemaTree Inc SemaTree ECS

... Founded in 1992, the company has designed and implemented customer relationship management (CRM) solutions for over 150 cross-industry clients world-wide. ... http:/.../software/500-21190/Customer-Relationship-Management-CRM/SemaTree-Inc-SemaTree-ECS.html - 3k - 2008-08-21

PeopleSoft Revamps World for Its Mid-Market "Express" Conquest ...

by P.J. Jakovljevic ... A new release of PeopleSoft World that included more than 280 ... vendor's solutions within enterprise resource planning (ERP), customer relationship management ... http:/.../Research/ResearchHighlights/Erp/2004/07/news_analysis/NA_ER_PJ_07_28_04_1.asp - 17k Summary: PeopleSoft's solutions within enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM), enterprise portals, business intelligence (BI), and supplier relationship management (SRM) functionality provide a wide scope of features, and very few smaller vendors

Customer Relationship Management (CRM) - Vars

... and installed business solutions from some of the world’s premier ... We focus exclusively on Customer Relationship Management (CRM) system implementation and ... http:/.../showcases/vars/cat/87128/Customer-Relationship-Management-CRM.html - 31k - 2008-09-04