Documents » customer analytics
Excerpt related to customer analytics:
... I ended up working on an analytics project at Shell in New ... processes
themselves (organizations with 20 different definitions of “customer” etc.), and are ...
Published 2012-02-03
Excerpt related to customer analytics:
... Perhaps the closest analogy might be with clienteling (customer history analytics)
in retail, where store associates might want to adapt their customer service ...
Published 2012-02-02
Abstract: Is Ventyx a true "total solution provider" for energy and utility companies? TEC principal analyst P.J. Jakovljevic discusses
Ventyx's strategy with its product marketing team. In 2012, there is still no such thing as a true “total solution provider”
for energy and utility companies. These companies j (...)
Excerpt related to customer analytics:
... associated software solutions and services, Ventyx was able to deliver EAM, MWFM, customer
care, ETRM, energy operations, and energy analytics solutions to ...
Published 2012-02-02
Excerpt related to customer analytics:
... anywhere. Solarsoft offers server hosting services in parallel with the customer’s facility
or at a third-party data center. The ...
Published 2012-02-02
Excerpt related to customer analytics:
Discussing Enterprise Software and Selection.
Published 2012-01-30
Abstract: A strategic planning process is critical for distribution companies. Not unlike personal financial planning, distribution
executives have to select the best investments needed now to create profitable growth in the future. If you fail to make the
right commitments at the right time, you will miss opportu (...)
Excerpt related to customer analytics:
... and increase your risk. This paper outlines a set of core analytics customized for wholesaler
distributors. Download <strong>Three ...
Published 2012-01-30
Excerpt related to customer analytics:
... What’sa customer supposed to do about it? Dave: Yeah, I hear you Larry. ...
I certainly don’t envy the customer who has to filter out the buzzword onslaught. ...
Published 2012-01-26
Abstract: Did you know that SAP HANA is much more than a high-speed analytic appliance? TEC principal analyst P.J. Jakovljevic reveals
how HANA is a universal database that will enable companies to analyze large volumes of operational and transactional information
in real time, from virtually any data source, and (...)
Excerpt related to customer analytics:
Did you know that SAP HANA is much more than a high-speed analytic appliance? TEC principal analyst PJ Jakovljevic reveals
how HANA is a univers...
Published 2012-01-26
Excerpt related to customer analytics:
... What type of BI-related job are you involved with (analytics and reporting, data mining
and forecasting, business performance management, technical support, etc ...
Published 2012-01-26
Abstract: Establishing the right metrics framework as part of an overall performance management strategy means companies can break
down enterprise-level goals—such as order fulfillment and forecast accuracy—into department-level metrics such as on-time
delivery and plant utilization. Read about a model that ma (...)
Excerpt related to customer analytics:
Driving Sustained Improvements with Supply Chain Metrics and Analytics. Source: SAP. Document Type: White
Paper Description: Establishing ...
Published 2012-01-25
Excerpt related to customer analytics:
... Business Analytics, which is now the Exact Business Analytics (EBA)
offering ... solutions such as human resource management (HRM), customer relationship management
...
Published 2012-01-25
Abstract: What do Einstein’s theory of relativity and quantum theory have to do with SYSPRO? TEC principal analyst P.J. Jakovljevic
explains, as he discusses how SYSPRO has applied these famous physics theories to produce a ‘simply smarter’ ERP system and
comprehensive ERP framework for effective material, c (...)
Excerpt related to customer analytics:
What do Einstein’s theory of relativity and quantum theory have to do with SYSPRO? TEC principal analyst PJ Jakovljevic explains,
as he discusse...
Published 2012-01-23
Excerpt related to customer analytics:
... Americas. The on-demand version is based on the Exact Macola Manufacturing Pro, enhanced with customer
relationship functionality. ...
Published 2012-01-20
Excerpt related to customer analytics:
... Sometime, it’s necessary to put more emphasis on, for example, the customer perspective,
even though it will affect the state of the other three perspectives ...
Published 2012-01-20
Excerpt related to customer analytics:
... What sabotages collaboration in customer management? ... with product
development tools, social media and crowd-sourcing platforms, and business analytics. ...
Published 2012-01-19
Excerpt related to customer analytics:
Discussing Enterprise Software and Selection.
Published 2012-01-19
Excerpt related to customer analytics:
... A featured prototype customer was Tollpost Globe AS, a Dutch country-wide ...
profitable transportation company, in great part due to UNIT4 Business Analytics. ...
Published 2012-01-17
Abstract: Why are some companies still managing their prices with spreadsheets—and leaving their single most important profit lever
to such inadequate if not harmful practices? TEC principal analyst P.J. Jakovljevic finds out and sits down with two vendor
execs to see how B2B pricing software allows companies to (...)
Excerpt related to customer analytics:
Why are some companies still managing their prices with spreadsheets—and leaving their single most important profit lever
to such inadequate if no...
Published 2012-01-16
Abstract: Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management
(CEM) solutions. TEC analyst Jorge García looks at how Attensity’s CEM products can help organizations analyze customer conversations
across multiple channels, extract actionable d (...)
Excerpt related to customer analytics:
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management
(CEM) solutions. TEC ana...
Published 2012-01-12
Excerpt related to customer analytics:
... Rather than telling sales (and the customer) what the price should be, it explains the
value to the customer in terms of the customer’s own business model ...
Published 2012-01-12
Documents » customer analytics