Customer Analytics

Insight RT - Workflow

... Island Data is a Real-Time Customer Analytics company whose products capture customer feedback, analyze it to obtain valuable customer insights in real-time ... http://directory.technologyevaluation.com/profile.aspx?vid=9532 - 5k

Broadbase Continues to Expand

by L. Talarico ... Suite 3.3 available. The suite incorporates Rubric's campaign management software with Broadbase's customer analytics software. ... http:/.../Research/ResearchHighlights/eCommerce/2000/10/news_analysis/NA_EC_LJT_10_05_00_1.asp - 9k - 2000-10-05 Summary: Broadbase continues its string of alliances and acquisitions by purchasing Servicesoft. The $645M purchase is a response to the increasing demand for single vendor solutions for operational and analytical CRM applications. This news comes less than four months after E.piphany bought Octane Software to

CRM Vendors Cash In On The Financial Services Industry

by L. Talarico ... (Nasdaq: EPNY) recently partnered with Deloitte Consulting to deliver industry specific applications for customer analytics and campaign management. ... http:/.../Research/ResearchHighlights/eCommerce/2000/11/news_analysis/NA_EC_LJT_11_02_00_1.asp - 11k - 2000-11-02 Summary: Last year’s deregulation of the financial services industry changed the competitive pressures on banks, brokerages, and insurance companies. Firms in this industry have been forced to expand and reorganize their offerings around the customer rather than around products. This makes a perfect case for

Enterprise Marketing Management (EMM): The Quadstone System by ...

... Enterprise Marketing Management (EMM):The Quadstone System by Quadstone Inc. Quadstone provides customer analytics software. Founded ... http:/.../software/195-12104/Enterprise-Marketing-Management-EMM/Quadstone-Inc-The-Quadstone-System.html - 4k - 2009-11-18

MicroStrategy Manages Your Customer Relationships And Its Own

by L. Talarico ... The company is positioning its CRM offering to take advantage of the demand for sophisticated customer analytics by leveraging its experience in Business ... http:/.../Research/ResearchHighlights/eCommerce/2000/12/news_analysis/NA_EC_LJT_12_15_00_1.asp - 12k - 2000-12-15 Summary: MicroStrategy has recently added CRM applications to its offerings. The company’s new CRM suite, eCRM7, will be generally available in December. MicroStrategy is also employing CRM concepts within its own organization to increase customer satisfaction.

Customer Life Cycle Solutions: Strategic Alliances, Challenges, & ...

by P.J. Jakovljevic ... This partnership is yet another and likely the final attempt by Amdocs to address the campaign management and customer analytics requirements of its CSP ... http:/.../Research/ResearchHighlights/CRM/2005/08/research_notes/VN_CR_PJ_08_05_05_1.asp - 24k - 2005-08-05 Summary: Collaboration between Amdocs and SAS, if truly committed to by both, should make it possible to collect and analyze information stored in these Amdocs' systems, and deliver the conclusions and recommendations to the operator's decision-makers in the form of graphs and practical reports.

Interelate: More on Tap Than Apps

by L. Talarico ... Interelate provides its clients with customer analytics, proprietary and 3rd party data models and scoring, data mining, campaign management, personalization ... http:/.../Research/ResearchHighlights/eCommerce/2000/09/news_analysis/NA_EC_LJT_09_15_00_1.asp - 8k - 2000-09-15 Summary: Interelate, a customer intelligence ASP, recently announced partnerships with infrastructure service provider LoudCloud and CRM analytics vendor E.piphany. These partnerships complement Interelate’s analytics expertise to provide new analytical CRM service offerings that promise to provide more value

Onyx Thinks ASP Opportunities Are A Gem

by L. Talarico ... Analytics applications include business intelligence tools, customer analytics tools, segmentation tools, and web analysis tools. ... http:/.../research/researchhighlights/ecommerce/2000/10/news_analysis/na_ec_ljt_10_18_00_1.asp - 12k - 2000-10-18 Summary: Onyx Software is a CRM vendor that competes in the mid-market. Onyx considers implementation risk, implementation time, and distribution strategy to be significant competitive variables. The result is a clearly defined ASP strategy that emphasizes forging quality relationships with a few ASPs.

CRM Buzzwords and Trends for 2009 » The TEC Blog

... want to know about in regards to CRM are: eCRM, relationship marketing, customer-centric, workforce automation, customer analytics, customer loyalty, sales ... blog.technologyevaluation.com/blog/2008/12/09/crm-buzzwords-and-trends-for-2009/ - 47k - 2008-12-09

CRM Analytics Brings More Profitability

by Kevin Ramesan ... The real difficulty is when the data is all spread around. Therefore, the unification of customer data represents the first step to a CRM analytics project. ... http:/.../Research/ResearchHighlights/Crm/2002/12/research_notes/MI_CR_KR_12_21_02_1.asp - 9k - 2002-12-21 Summary: Targeting your best customers and personalizing your relationship with them, implies an in-depth understanding of their behavior.