Hosted versus On-premises Customer Relationship Management
| by Richard R. Smith |
... and financial (enterprise resource planning [ERP]) management solutions ... as needed
during
the term of the relationship. ... In our work with customers across the mid ...
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| http:/.../Research/ResearchHighlights/CRM/2006/07/research_notes/MI_CR_XRS_07_07_06_1.asp - 16k - 2006-07-07 |
| Summary: The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizations with reservations about hosted solutions to think twice. So what exactly are its advantages and
disadvantages?
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Customer Relationship Management (CRM): Infor CRM Epiphany by ...
... Customer Relationship Management (CRM):Infor CRM Epiphany by Infor. ... providers of
business
software in the world, with over 70,000 customers, and implementation ...
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| http:/.../software/500-21169/Customer-Relationship-Management-CRM/Infor-Infor-CRM-Epiphany.html - 5k - 2009-11-18 |
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Customer Relationship Management (CRM): e-Synergy by Exact ...
... real-time financials, multisite reporting, and relationship and knowledge management
capabilities
... fields; and provide an online portal for customers to log ...
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| http:/.../500-21158/Customer-Relationship-Management-CRM/Exact-Software-North-America-e-Synergy.html - 6k - 2009-11-18 |
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Customer Relationship Management (CRM): SalesForce.com Enterprise ...
... Salesforce.com offers on-demand customer relationship management (CRM) solutions,
including ...
on-demand platform from salesforce.com allows customers to extend ...
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| http:/.../Customer-Relationship-Management-CRM/Salesforce-com-SalesForce-com-Enterprise-Edition.html - 4k - 2009-11-18 |
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A New Customer Relationship Management Framework: Twenty-first ...
| by Paul Greenberg |
... What do you think about when you think customer relationship management (CRM ... now
runs,
and to find ways of receiving that value from the customers through the ...
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| http:/.../Research/ResearchHighlights/CRM/2006/09/research_notes/MN_CR_XPG_09_21_06_1.asp - 16k - 2006-09-21 |
| Summary: The business ecosystem has shifted focus from corporation to customer, and the location of value has changed with it. Where
value had historically been located in products and services, it is now located in the value produced by the customer.
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The Customer Relationship Management Vision: It Starts with ...
| by Michael Chuchmuch |
... Consider the following questions: What does the future relationship look
like—to customers, employees,
management, and executives? ...
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| http:/.../Research/ResearchHighlights/CRM/2007/12/research_notes/TU_CR_XMC_12_19_07_1.asp - 24k - 2007-12-19 |
| Summary: An alarming number of companies get on the wrong track when creating a customer relationship management (CRM) vision. Outlined
here are four steps that take the mystery out of what makes an effective CRM vision. The secret? It’s all about people and
relationships.
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The Customer Relationship Management Vision: It Starts with ...
| by Michael Chuchmuch |
... Consider the following questions: What does the future relationship look
like—to customers, employees,
management, and executives? ...
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| http:/.../Research/ResearchHighlights/CRM/2008/10/research_notes/TU_CR_XMC_10_13_08_1.asp - 24k - 2008-10-13 |
| Summary: An alarming number of companies get on the wrong track when creating a customer relationship management (CRM) vision. Outlined
here are four steps that take the mystery out of what makes an effective CRM vision. The secret? It’s all about people and
relationships.
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Supplier Relationship Management: Benefits and Challenges
| by Al Bukey |
... integration and relationship. Supply chain management (SCM) requires an outward
view of company
operations that extends to suppliers, customers, distributors ...
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| http:/.../Research/ResearchHighlights/SCM/2007/01/research_notes/MI_SC_XAB_01_19_07_1.asp - 23k - 2007-01-19 |
| Summary: Properly implemented supplier relationship management solutions can help companies overcome some of today's business challenges
by allowing them to restructure their supply chains, align business processes, define and establish company-supplier relationships,
and integrate information systems to share in
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Customer Relationship Management and the Next Generation Network
| by Brent Leary |
... Because of the importance of "real time, anytime" communications to customers and
prospects,
customer relationship management (CRM) initiatives will be greatly ...
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| http:/.../Research/ResearchHighlights/CRM/2006/10/research_notes/MN_CR_XBL_10_24_06_1.asp - 17k - 2006-10-24 |
| Summary: Next generation networks may eventually allow us to interact with the world in a way compatible with how we live. This would
have the greatest impact on our ability to add value to the people we do business with.
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Customer Relationship Management (CRM): IFS CRM by IFS
... customer relationship management (CRM); supply chain management (SCM ... CPM); enterprise
asset management (EAM); maintenance ... with partners, suppliers, and customers. ...
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| http:/.../software/500-21167/Customer-Relationship-Management-CRM/IFS-IFS-CRM.html - 4k - 2009-11-18 |
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