Sage Advice on Selecting Analyst Services » The TEC Blog

... We recommend that clients understand their business requirements through a formal process ensuring those relate to a request for information (RFI) about the ... blog.technologyevaluation.com/blog/2008/07/07/sage-advice-on-selecting-analyst-services/ - 34k - 2008-07-07

Message to ERP Vendors: Honesty versus Glitz » The TEC Blog

... methodology. This means we looked at vendor RFI data in our software and augmented it with their unique requirements to get to a shortlist. ... blog.technologyevaluation.com/blog/2007/10/02/message-to-erp-vendors-honesty-versus-glitz/ - 30k - 2007-10-02

Internet Software Solutions

... How Do You Write an RFI Response | How Do You Write an RFP | How Do You Write an RFQ | How Do You Write Invitation to Tender | How Does a DSS Help in the ... http:/.../showcases/technology-Directory/D/8821/Internet-Software-Solutions.html - 34k - 2008-03-24

Disk Processing - Solution Providers

(TEC) Technology Evaluation Centers offers enterprise software purchasers impartial and up to date information on software vendors and product capabilities. http://www.technologyevaluation.com/showcases/technology-Directory/cat/87317/Disk-Processing.html - 37k - 2008-03-24

Software Evaluation and Software Selection

by TEC staff <% articleid = 4198%>. ... http:/.../ResearchHighlights/TechnologySelections/2007/12/research_notes/TU_TS_STF_12_17_07_1.asp - 48k - 2008-02-01 Summary: Organizations are surrounded by ambiguity when making their implementation decisions. Accurate and relevant criteria that are properly weighed against an enterprise s needs, what-if scenarios, and supporting graphics and reports are essential when making a software selection.

Bolstering the Call Center with Service Resolution Management ...

by P.J. Jakovljevic <% articleid = 4195%>. ... http:/.../Research/ResearchHighlights/CRM/2007/12/research_notes/TU_CR_PJ_12_14_07_1.asp - 50k - 2008-02-04 Summary: Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

From Local to Hosted: The Story of One Company s Migration to On ...

by Wayne Thompson <% articleid = 4196%>. ... http:/.../Research/ResearchHighlights/ERP/2007/12/research_notes/PC_ER_WT_12_14_07_1.asp - 52k - 2008-02-04 Summary: Here s the inside story on how an international manufacturer using a traditional, local enterprise resource planning (ERP) solution shifted gears to end up with an on-demand, remotely hosted ERP system. It wasn t the change the company originally intended, but the benefits proved too overwhelming to

SaaS-ing the Manufacturing Opportunity

by P.J. Jakovljevic <% articleid = 4197%>. ... http:/.../Research/ResearchHighlights/ERP/2007/12/research_notes/TN_ER_PJ_12_14_07_1.asp - 54k - 2008-02-01 Summary: The software as a service (SaaS) delivery model is here to stay, and most vendors have noticed. Recently, the endorsement for SaaS in the realm of manufacturing enterprise resource planning has come from a veteran vendor and SaaS pioneer.

The Quest for the Right Self-service Model: Enterprise Content ...

by Hans Mercx <% articleid = 4192%>. ... http:/.../Research/ResearchHighlights/ContentManagement/2007/12/research_notes/MI_CO_XHM_12_12_07_1.asp - 56k - 2008-02-04 Summary: Organizations are looking for self-service models to manage their internal and external content. Content management systems are the answer, but then the question becomes which to choose an all-in-one enterprise content management suite, or an integrated, best-of-breed point solution?

Knowledge Management: The Core of Service Resolution Management

by P.J. Jakovljevic <% articleid = 4193%>. ... http:/.../Research/ResearchHighlights/CRM/2007/12/research_notes/TU_CR_PJ_12_12_07_1.asp - 58k - 2008-01-25 Summary: Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management software, which helps companies segment and then distribute the information their customers want to know.