| 1. |
Bolstering the Call Center with Service Resolution Management Processes (3 Pages)
by P.J. Jakovljevic
Sep 4, 2009
Abstract : Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.
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| 2. |
Bolstering the Call Center with Service Resolution Management Processes ( Pages)
by P.J. Jakovljevic
Dec 14, 2007
Abstract : Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.
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| 3. |
Automated Enterprise: Many High-ROI Opportunities ( Pages)
by Tom Pisello
Oct 30, 2004
Abstract : An automated data center promises to self-configure, self-optimize, and self-protect. When looking to implement an automated data center, one must consider best practices in user and resource provisioning, infrastructure availability, and user management. Doing so will allow automated data centers to expedite the automation processes in IT operations and administration; virtualization and provisioning; security; and availability.
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| 4. |
Candle Releases New Command Center App for IBM MQSI 2 ( Pages)
by M. Reed
Oct 11, 2000
Abstract : IBM has announced a four-year, $200 million investment to attempt to make it more cost effective and easier for companies to manage data on IBM S/390 enterprise servers. The proposed solution is a new Candle Corporation product with a GUI front-end that can track message flow, queue times, and other metrics. Is this yet another example of IBM leveraging technology through partnerships instead of always trying to roll their own, as Oracle has done?
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| 5. |
Off-shoring: Are You Getting Your Money's Worth? ( Pages)
by Joe Strub
Aug 30, 2006
Abstract : Are companies that offshore software development, call center operations, and remote implementations really saving money? Are customers and users realizing benefits? Indeed, there are areas where savings can be misstated. But companies can do something to protect themselves against disappointments.
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| 6. |
Active Voice Releases Unity 2.4 ( Pages)
by P. Hayes
Aug 23, 2000
Abstract : Release 2.4 of Active Voice’s Unity Unified Messaging solution has hit the streets touting software only support for Cisco’s Call Manager 3.01, unlimited usage of ViewMail® for Microsoft Outlook and a special agreement with Microsoft to allow telephone only users access to his/her inbox, without the need to purchase a Client Access License (CAL).
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| 7. |
Tier 3 And Tier 4 ... Where Do You Go If You Don't Know, What You Don't Know. ( Pages)
by Carl Livesay
May 15, 2003
Abstract : If you are an executive in a Tier 3 or Tier 4 manufacturing company and you have wondered where to start, whom to call, what questions to ask, this article is for you.
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| 8. |
Teloquent To e.t.: Now You Can Call Or Use The Web ( Pages)
by D. Geller
Apr 21, 2000
Abstract : Teloquent introduced a new release of its software to integrate phone and web-based customer service.
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| 9. |
HP: Why Not Just Call It “e-Vectra.com”? ( Pages)
by C. McNulty
Apr 11, 2000
Abstract : HP succumbing to the trend for simple, sealed case PC’s, will release the e-Vectra in April. E-look before you e-leap.
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