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 Definisi Customer Value Management


Business Process Management Notations within Business Process Management
Business process management notation (BPMN) is an initiative to increase standardization within process modeling. What are the principles of BPMN, and what is

Definisi Customer Value Management  Within a BPD, BPMN defines three main elements: events, activities, and gateways. With these three main elements only, business users can fully define processes. Events indicate something that happens within the process, and that influences the process (the event being a trigger or result of an action). BPMN uses circles to notate events. There are three types of events: starting, intermediate, and end events. Specifying triggers within the events puts constraints on the processes, and these constraints

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Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

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Customer Relationship Management (CRM)

Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they are phone, mail, Web, or field. The company can then use this data for specific business purposes, marketing, service, support or sales while concentrating on a customer centric approach rather than a product centric. Customer relationship management defines methodologies, strategies, software, and other web-based capabilities that help an enterprise organize and manage customer relationships. Customer relationship management applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services. 

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Human resources (HR) professionals are tasked with ensuring employee needs are fulfilled and employer interests are protected. Management of core employee data, such as record-keeping, time and attendance, and payroll processing, is a cornerstone of every HR operation, and the way companies collect and maintain such data is critical. Find out what core HR management capabilities and systems today’s companies are using.

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New Realities of Retail Workforce Management: Myths versus Facts


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IT Management and Development


The IT management and development business area focuses on developing the tools and resources required to understand, use, and manage IT infrastructure in order to help companies enhance their operational, tactical, and strategic capabilities. Tools for IT management and development can help companies control and measure the quality and effectiveness of their IT infrastructures, and manage software and hardware development tasks.

Challenges related to IT management and development revolve around the need for continuous research to improve products and technologies; the need to improve business and service models to increase return on investment (ROI); and, if necessary, the need to outsource IT management and development to nearshore and offshore destinations.

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Cost Reduction of a Product through Value Analysis and Value Engineering


Value analysis and value engineering (VAVE) is a systematic process for analyzing the functions of a project, product, process, system, design, or service in order to achieve essential functions at the lowest life cycle cost. VAVE methods are very important and useful in driving down product costs, which helps companies retain market share and sustain their profitability. Learn how.

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Case Study: SAP and Marketing Management


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Looking Beyond Mobile Device Management to Mobile Application and Enterprise Mobility Management


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Case Study: SAP and Sales Management


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Tenrox Project Workforce Management Certification Report: Project Portfolio Management (PPM) for Internal Departments


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Macola ERP Supply Chain Management (SCM): Supply Chain Management (SCM) Competitor Analysis Report


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Polymita Technologies

Case Study: More Efficient Hospital Management Systems with Content Management Tools


Hospital de la Santa Creu i Sant Pau I is the oldest hospital in Spain, with over 34,000 admissions each year and 150,000 emergencies. In 1999, the hospital began to implement an intranet to provide information to employees, with an update in 2003 to provide visibility of corporate information. Learn how the company is integrating a content management system with portal tools to integrate processes and improve efficiency.

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Smartree Talent Management Suite


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KronosWorks 2011: Beyond Time Clocks for Modern Workforce Management


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“Talent” traditionally refers to key people—executives, experts, rock stars, etc.—that a company does not want to lose, while the majority of the company’s workforce are people who are considered more easily replaceable. But the general workforce can serve as a pool for future talent. This thought leadership explores some of the principles that are driving talent management and workforce management technologies—so you can help each and every one of your employees reach their potential and make the most of your entire workforce.

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