ECRM Definition

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The Importance of Server Robustness in CRM

by Mukhles Zaman

... Product Definition and Market Impact. Touchtone's application service provider
(ASP) solution, Wintouch eCRM, is a Java-powered, enterprise-wide customer service ...

http:/.../Research/ResearchHighlights/Crm/2004/06/research_notes/PN_CR_MZ_06_15_04_1.asp - 10k - 2004-06-15

Summary: In today's software frenzy and with the increasing demand for applications that provide maximum return on investment, many companies have failed to focus on subjects like reliability, downtime, and scalability. Since 1991, Touchtone Corporation has devoted its efforts to developing and maintaining a clie

ACCPAC -- Being Much More Than Meets The Eye

by P.J. Jakovljevic

... ACCPAC eCRM can also be deployed either in-house or as hosted solution at ... to four
levels of cost tracking with job, phase, category, and cost-type definition. ...

http:/.../Research/ResearchHighlights/Erp/2003/02/research_notes/EN_ER_PJ_02_04_03_1.asp - 20k - 2003-02-04

Summary: By recently undertaking a number of both prudent and bold initiatives, ACCPAC International, still largely considered an accounting solutions provider, may have gotten the wherewithal to be reckoned with by all earnest enterprise mid-market contenders.

Mid-Market ERP Vendors Doing CRM & SCM In A DIY Fashion Part 1 ...

by P.J. Jakovljevic

... Process Automation -- IMPACT CRM 3.5 features a built-in Process Definition Language
(PDL ... to run IMPACT CRM "unplugged" from any network, IMPACT eCRM includes bi ...

http:/.../Research/ResearchHighlights/Erp/2002/04/news_analysis/NA_ER_PJ_04_19_02_1.asp - 18k - 2002-04-19

Summary: While the ERP mid-market has seen more vibrant intra-market merger & acquisition activity during 2001, it appears that 2002 will, for some more tenacious Tier 2/Tier 3 vendors, be the year of delivering products under their own steam as to counteract the onslaught by Tier 1 vendors and mid-market juggern

CRM: What Is It and Why Do It? Part One: Historical Background

by Glen Petersen

... was a short period of e-madness where vendors talked about eCRM and e ... Even when someone
in the organization approaches the definition of needs from a corporate ...

http:/.../Research/ResearchHighlights/Crm/2004/11/research_notes/MI_CR_XGP_11_08_04_1.asp - 18k - 2004-11-08

Summary: Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled by a set of applications that support customer-facing functions and management decision making. That may capture the essence of what CRM is, but it does not begin to capture why

顧客関係管理（CRM）とは何なのか、なぜ要るのか

by Glen Petersen

... a short period of e-madness 10 where vendors talked about eCRM and e ... Even when someone
in the organization approaches the definition of needs from a corporate ...

http:/.../ja/Research/ResearchHighlights/CRM/2008/04/cmt/research_notes/ja/MI_CR_XGP_11_08_04_1.asp - 19k

Summary: 顧客関係管理（CRM）とは90年代半ばから使われるようになった概念で、販売現場のデータとコールセンターが入力したデータを一括統合すれば、顧客対応が良くなり売り上げが伸びるのではという発想です。インターネット技術

Maximizer Enterprise 8: A Strong Competitor on the SMB Front Line

by Kevin Ramesan and Katarina Novatzki

... price tags between $499 and $699 for the CRM and eCRM suites; as a ... From task creation
to opportunity definition, the sales module enables users to proceed with ...

http:/.../Research/ResearchHighlights/Crm/2004/09/research_notes/PN_CR_KR_09_23_04_1.asp - 16k - 2004-09-23

Summary: TEC recently reviewed Maximizer Enterprise 8. Tailored to the latest Internet technology, the offering is aggressively priced. Rich functionality is offered in a three-module structure that continues to compete in the demanding

Compare CRM (Financial/Insurance Market) Software

... skills one needs and the things one can do with eCRM as opposed to ... customer activity
analysis Cross-reference between the central customer definition and phone ...

http://crm.technologyevaluation.com/financial-insurance/ - 101k - 2009-04-21

Summary: Compare CRM software: Discover the 10 key modules to base your selection on and tools you must use in order to save up to 85% of time and money you'd spend gathering information on your own : Insurance and Investment , Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Cu

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ECRM Definition

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1.	CRM Evaluation Center Jul 4, 2009 Today's usage of Decision Support Systems (DSS), combined with vetted CRM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...
2.	The Role of Sales Training Requirements Definition and Requests for Proposals in the Success of Technology Companies (6 Pages) by Dave Stein and Al Case Nov 4, 2005 Abstract : The first step in choosing an effectiveness service provider (ESP) that best meets your company's needs is to develop a requirements definition. When used as a request for proposal, the requirements definition can be a powerful evaluation and negotiation tool.
3.	Software as a Service (SaaS) - SaaS Acronym Definition and Related White Papers ( Pages) by TEC Staff Jun 13, 2009 Abstract : Software as a Service (SaaS) is a model of software deployment whereby a provider licenses an application to customers for use as a service on demand. SaaS software vendors may host the application on their own web servers or download the application to the consumer device, disabling it after use or after the on-demand contract expires. The on-demand function may be handled internally to share licenses within a firm or by a third-party application service provider (ASP) sharing licenses between firms (source: Wikipedia).
4.	Information Technology (IT) - IT Acronym Definition and Related White Papers ( Pages) by TEC Staff Jun 13, 2009 Abstract : Information technology (IT) is the study, design, development, implementation, support or management of computer-based information systems, particularly software applications and computer hardware (source: Information Technology Association of America [ITAA]).
5.	Human Capital Management (HCM) - HCM Acronym Definition and Related White Papers ( Pages) by TEC Staff Jun 13, 2009 Abstract : Human Capital Management (HCM) is a strategic approach to people management that focuses on the knowledge, skills, abilities and capacity to develop and innovate possessed by people in an organisation (source: "Human Capital Management [HCM]: Achieving Added Value Through People", by Angela Baron & Michael Armstrong).
6.	Enterprise Resource Planning (ERP) - ERP Acronym Definition and Related White Papers ( Pages) by TEC Staff Jun 13, 2009 Abstract : Enterprise resource planning (ERP) programs are core software used by companies to coordinate information in every area of business. ERP programs help to manage company-wide business processes, using a common database and shared management reporting tools (source: "Enterprise Resource Planning [ERP]", by Bret Wagner & Ellen Monk).
7.	Customer Relationship Management (CRM) - CRM Acronym Definition and Related White Papers ( Pages) by TEC Staff Jun 13, 2009 Abstract : Customer Relationship Management (CRM) systems are software systems that cover the range of interaction a company has with its current, or potential customers. Its functionality can include marketing automation, sales force automation, help desk, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria.
8.	Business Intelligence (BI) - BI Acronym Definition and Related White Papers ( Pages) by TEC Staff Jun 13, 2009 Abstract : Business intelligence (BI) is a broad category of application programs and technologies that allow organizations to gather, consolidate, store, and analyze organizational data to help users make better business decisions.
9.	Total Cost of Ownership (TCO) - TCO Acronym Definition and Related White Papers ( Pages) by TEC Staff Jun 13, 2009 Abstract : The Total Cost of Ownership (TCO) is the present value of all costs incurred during the life of a product or service (source: "The Supply Chain Cost Management: The AIM & Drive Process for Achieving Extraordinary Results", by Jimmy Anklesaria). Total Cost of Ownership (TCO) is a comprehensive set of methodologies, models and tools to help organizations better measure and manage their IT investments (source: Gartner).
10.	Return on Investment (ROI) - ROI Acronym Definition and Related White Papers ( Pages) by TEC Staff Jun 13, 2009 Abstract : Return on Investment (ROI) is the ultimate measure of accountability that answers the question: Is there a financial return for investing in a program, process, initiative, or performance improvement solution? (source: "Return on Investment (ROI) Basics", by Patricia Pulliam & Jack Phillips).

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