The Importance of Server Robustness in CRM

by Mukhles Zaman ... Product Definition and Market Impact. Touchtone's application service provider (ASP) solution, Wintouch eCRM, is a Java-powered, enterprise-wide customer service ... http:/.../Research/ResearchHighlights/Crm/2004/06/research_notes/PN_CR_MZ_06_15_04_1.asp - 10k Summary: In today's software frenzy and with the increasing demand for applications that provide maximum return on investment, many companies have failed to focus on subjects like reliability, downtime, and scalability. Since 1991, Touchtone Corporation has devoted its efforts to developing and maintaining a clie

ACCPAC -- Being Much More Than Meets The Eye

by P.J. Jakovljevic ... ACCPAC eCRM can also be deployed either in-house or as hosted solution at ... to four levels of cost tracking with job, phase, category, and cost-type definition. ... http:/.../Research/ResearchHighlights/Erp/2003/02/research_notes/EN_ER_PJ_02_04_03_1.asp - 20k Summary: By recently undertaking a number of both prudent and bold initiatives, ACCPAC International, still largely considered an accounting solutions provider, may have gotten the wherewithal to be reckoned with by all earnest enterprise mid-market contenders.

Mid-Market ERP Vendors Doing CRM & SCM In A DIY Fashion Part 1 ...

by P.J. Jakovljevic ... Process Automation -- IMPACT CRM 3.5 features a built-in Process Definition Language (PDL ... to run IMPACT CRM "unplugged" from any network, IMPACT eCRM includes bi ... http:/.../Research/ResearchHighlights/Erp/2002/04/news_analysis/NA_ER_PJ_04_19_02_1.asp - 18k Summary: While the ERP mid-market has seen more vibrant intra-market merger & acquisition activity during 2001, it appears that 2002 will, for some more tenacious Tier 2/Tier 3 vendors, be the year of delivering products under their own steam as to counteract the onslaught by Tier 1 vendors and mid-market juggern

CRM: What Is It and Why Do It? Part One: Historical Background

by Glen Petersen ... was a short period of e-madness where vendors talked about eCRM and e ... Even when someone in the organization approaches the definition of needs from a corporate ... http:/.../Research/ResearchHighlights/Crm/2004/11/research_notes/MI_CR_XGP_11_08_04_1.asp - 18k Summary: Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled by a set of applications that support customer-facing functions and management decision making. That may capture the essence of what CRM is, but it does not begin to capture why

顧客関係管理（CRM）とは何なのか、なぜ要るのか

by Glen Petersen ... a short period of e-madness 10 where vendors talked about eCRM and e ... Even when someone in the organization approaches the definition of needs from a corporate ... http:/.../ja/Research/ResearchHighlights/CRM/2008/04/cmt/research_notes/ja/MI_CR_XGP_11_08_04_1.asp - 19k Summary: 顧客関係管理（CRM）とは90年代半ばから使われるようになった概念で、販売現場のデータとコールセンターが入力したデータを一括統合すれば、顧客対応が良くなり売り上げが伸びるのではという発想です。インターネット技術

Maximizer Enterprise 8: A Strong Competitor on the SMB Front Line

by Kevin Ramesan and Katarina Novatzki ... price tags between $499 and $699 for the CRM and eCRM suites; as a ... From task creation to opportunity definition, the sales module enables users to proceed with ... http:/.../Research/ResearchHighlights/Crm/2004/09/research_notes/PN_CR_KR_09_23_04_1.asp - 16k Summary: TEC recently reviewed Maximizer Enterprise 8. Tailored to the latest Internet technology, the offering is aggressively priced. Rich functionality is offered in a three-module structure that continues to compete in the demanding