Data Mining: The Brains Behind eCRM

by Steve McVey ... What is eCRM? ... helpdesk personnel, and others to match customer needs with product plans and offerings, remind customers of service requirements, and know what ... http:/.../ResearchHighlights/BusinessApplications/2000/11/research_notes/TU_BA_SRM_11_06_00_1.asp - 15k - 2000-11-06 Summary: Data mining has emerged from obscure beginnings in artificial intelligence to become a viable and increasingly popular tool for putting data to work. Data mining is a set of techniques for automating the exploration of data and uncovering hidden truths.

Mid-Market ERP Vendors Doing CRM & SCM In A DIY Fashion Part 1 ...

by P.J. Jakovljevic ... A Mobile Employee Portal and Web Marketing Portal are included in the initial IMPACT eCRM offering, while a Customer Service Portal will be offered in a ... http:/.../Research/ResearchHighlights/Erp/2002/04/news_analysis/NA_ER_PJ_04_19_02_1.asp - 19k - 2002-04-19 Summary: While the ERP mid-market has seen more vibrant intra-market merger & acquisition activity during 2001, it appears that 2002 will, for some more tenacious Tier 2/Tier 3 vendors, be the year of delivering products under their own steam as to counteract the onslaught by Tier 1 vendors and mid-market juggern

Symix Expands Its Product Offering While Remaining Profitable

by P.J. Jakovljevic ... As an eCRM business unit within Front Step, PSI independently markets to midsize companies in the manufacturing, hospitality/service, financial service and ... http:/.../Research/ResearchHighlights/BusinessApplications/2000/02/news_analysis/NA_BA_PJ_02_28_00_1.asp - 9k - 2000-02-28 Summary: Symix Systems, Inc. announced, it had completed the acquisition of Profit Solutions, Inc. ('PSI'), it had partnered with Software Plus, and its financial results for the second quarter and six months ended December 31, 1999.

The Importance of Server Robustness in CRM

by Mukhles Zaman ... Touchtone's application service provider (ASP) solution, Wintouch eCRM, is a Java-powered, enterprise-wide customer service, sales force, and marketing ... http:/.../Research/ResearchHighlights/Crm/2004/06/research_notes/PN_CR_MZ_06_15_04_1.asp - 11k - 2004-06-15 Summary: In today's software frenzy and with the increasing demand for applications that provide maximum return on investment, many companies have failed to focus on subjects like reliability, downtime, and scalability. Since 1991, Touchtone Corporation has devoted its efforts to developing and maintaining a clie

MicroStrategy Manages Your Customer Relationships And Its Own

by L. Talarico ... resources can support simultaneous product development, staff cutbacks, and new pricing and customer service strategies. Furthermore, because eCRM 7 is a re ... http:/.../Research/ResearchHighlights/eCommerce/2000/12/news_analysis/NA_EC_LJT_12_15_00_1.asp - 12k - 2000-12-15 Summary: MicroStrategy has recently added CRM applications to its offerings. The company s new CRM suite, eCRM7, will be generally available in December. MicroStrategy is also employing CRM concepts within its own organization to increase customer satisfaction.

PowerCerv Facing Another Stormy Season

by P.J. Jakovljevic ... "eCRM, eOrder and eDashboard are self-service applications that help companies touch their virtual supply chains in a variety of methods. ... http:/.../Research/ResearchHighlights/BusinessApplications/2000/09/news_analysis/NA_BA_PJ_09_12_00_1.asp - 14k - 2000-09-12 Summary: PowerCerv, a Tampa, FL based mid-market enterprise applications vendor, has been going through its second major attempt to revitalize itself. In August it announced new products and new components to its e-business suite. Nevertheless, it still has to deal with disappointing financial results for the se

Marketing and Intelligence, Together at Last

by D. Geller ... The move by eCRM firms to embrace ASP offerings is accelerating. ... promotions does not necessarily mean that you want to be identified to a service that tells ... http:/.../Research/ResearchHighlights/eCommerce/2000/08/news_analysis/NA_EC_DPG_08_01_00_1.asp - 9k - 2000-08-01 Summary: Net Perceptions ties its own business intelligence package along with Angara s technology for improving conversion rates into a tidy ASP package.

Lipstream Speaks to Kana

by L. Talarico ... Event Summary. Lipstream Networks, Inc., a Voice Over Internet Protocol (VoIP) service provider recently signed Kana Communications, Inc. as a customer. ... http:/.../Research/ResearchHighlights/eCommerce/2000/09/news_analysis/NA_EC_LJT_09_06_00_1.asp - 9k - 2000-09-06 Summary: Lipstream, the company that provides voice enabled chat to Excite, also supplies Voice over IP software to eCRM vendors. Kana is the most recently announced CRM customer. Kana has voice enabled their RealTime offering to provide ecommerce sites a way to talk to their customers.

Remedy Corporation: Poised for a Comeback?

by D. Geller ... to about 35%, with 10% derived from the two newest applications eCRM and eProcurement ... A third metric, the mix of license and service revenues, is discussed below ... http:/.../Research/ResearchHighlights/eCommerce/2000/05/research_notes/VN_EC_DPG_05_17_00_1.asp - 22k - 2000-05-17 Summary: Once the toast of Wall Street, Remedy has redefined its business. With products in CRM, service management and e-procurement (and others), and propelled by something unusual profits the company is hoping to regain its former luster.

Yet Another ERP/CRM Partnership

by P.J. Jakovljevic ... "Solomon has been seeking the best eCRM solution for our ... applications including financial, project accounting, distribution, and service management software ... http:/.../Research/ResearchHighlights/BusinessApplications/2000/04/news_analysis/NA_BA_PJ_04_28_00_1.asp - 11k - 2000-04-28 Summary: Solomon Software Inc., a leading provider of mid-market financial and business management systems, and SalesLogix, a leading provider of electronic customer relationship management (eCRM), have signed a five-year, multi-million dollar OEM software arrangement.