The Importance of Server Robustness in CRM

by Mukhles Zaman ... If successful, this new strategy will generate a much bigger need for CRM usage ... Wintouch eCRM is a hosted CRM solution designed by Touchtone Corporation to run ... http:/.../Research/ResearchHighlights/Crm/2004/06/research_notes/PN_CR_MZ_06_15_04_1.asp - 10k Summary: In today's software frenzy and with the increasing demand for applications that provide maximum return on investment, many companies have failed to focus on subjects like reliability, downtime, and scalability. Since 1991, Touchtone Corporation has devoted its efforts to developing and maintaining a clie

Data Mining: The Brains Behind eCRM

by Steve McVey ... As a component of eCRM, data mining can aid marketing personnel by helping to answer the following ... This can help the marketers adjust their strategy accordingly ... http:/.../ResearchHighlights/BusinessApplications/2000/11/research_notes/TU_BA_SRM_11_06_00_1.asp - 15k Summary: Data mining has emerged from obscure beginnings in artificial intelligence to become a viable and increasingly popular tool for putting data to work. Data mining is a set of techniques for automating the exploration of data and uncovering hidden truths.

Advertising Online - A Guide to Successful Market Penetration Part ...

by Deborah Kilpatrick ... The Strategy – Search CPC Model. ... For example if you are selling ECRM services in New Jersey, and are only capable of delivering your services in the US, then ... http:/.../Research/ResearchHighlights/eCommerce/2002/12/research_notes/TU_EC_XDK_12_14_02_1.asp - 9k Summary: Everything stems from your keywords since it is these words that will let you be visible to the billions of online searchers.

PowerCerv Facing Another Stormy Season

by P.J. Jakovljevic ... "eCRM, eOrder and eDashboard are self-service applications that help companies touch their ... 2) when the company did away with the unfocused strategy of serving ... http:/.../Research/ResearchHighlights/BusinessApplications/2000/09/news_analysis/NA_BA_PJ_09_12_00_1.asp - 14k Summary: PowerCerv, a Tampa, FL based mid-market enterprise applications vendor, has been going through its second major attempt to revitalize itself. In August it announced new products and new components to its e-business suite. Nevertheless, it still has to deal with disappointing financial results for the se

MicroStrategy Manages Your Customer Relationships And Its Own

by L. Talarico ... MicroStrategy's new CRM product suite, eCRM 7, combines the company's analytical ... suite is a change in MicroStrategy's customer service and selling strategy. ... http:/.../Research/ResearchHighlights/eCommerce/2000/12/news_analysis/NA_EC_LJT_12_15_00_1.asp - 12k Summary: MicroStrategy has recently added CRM applications to its offerings. The company’s new CRM suite, eCRM7, will be generally available in December. MicroStrategy is also employing CRM concepts within its own organization to increase customer satisfaction.

Access Commerce Spices Up North American CRM Fray

by P.J. Jakovljevic ... press release from June 8, Access Commerce, a French eCRM vendor, has ... to help Access Commerce successfully execute on its e-business focused growth strategy. ... http:/.../Research/ResearchHighlights/BusinessApplications/2000/07/news_analysis/NA_BA_PJ_07_05_00_1.asp - 10k Summary: In May, Access Commerce, a French CRM vendor, announced the opening of its first USA office in San Diego, California. During Explore 2000, QAD’s annual user conference, Access Commerce announced the release of eCameleon for MFG/PRO.

CA Unloads interBiz Collection Into SSA GT's Sanctuary Part 2 ...

by P.J. Jakovljevic ... 3. SSA GT Strategy. ... its ezMarket foundation harnessing IBM WebSphere Commerce Suite for digital web-based supply chain interaction); and BPCS eCRM (with Internet ... http:/.../Research/ResearchHighlights/ERP/2002/04/research_notes/EN_ER_PJ_04_29_02_1.asp - 12k Summary: SSA GT believes it is on a path to regain a leading position in its target markets by solving industry-specific business challenges and creating a heterogeneous application environment that works seamlessly with other back-office applications.

PowerCerv Finally Overpowered By The '02 Hurricane Season Part 2 ...

by P.J. Jakovljevic ... eCRM is the Web enablement of some CRM functions featured within ERP Plus, eDashboard is a ... to the market that it can and will execute a strategy for enhancing ... http:/.../Research/ResearchHighlights/Erp/2002/10/news_analysis/NA_ER_PJ_10_29_02_1.asp - 16k Summary: Although ASA seems to have obtained an intriguing complementary product offering and a modest client base for almost next-to-nothing cost, it has to quickly articulate a clear and assuring message to the market that it can and will execute a strategy for enhancing PowerCerv product lines for a foreseeabl

Onyx Software: CRM Vendor Battling For Viability

by L. Talarico ... Vendor Strategy and Trajectory. ... More specifically Onyx will focus on aspects of eCRM, such as web-based lead capture, catalog management, customer service, and ... http:/.../Research/ResearchHighlights/eCommerce/2000/12/research_notes/VN_EC_LJT_12_04_00_1.asp - 20k Summary: Onyx Software is one of the few direct competitors of Siebel Systems with a solid chance at long-term success in the CRM market. A strong customer focus and a commitment to a 100% web-based architecture are just two of its critical success factors. Find out how Onyx is staking its claim.

Is Oracle Becoming Invincible?

by P.J. Jakovljevic ... to buy into the vision, we believe that Oracle's far-sighted strategy has begun ... declared objective of saving internal costs by deploying its own eCRM product. ... http:/.../Research/ResearchHighlights/BusinessApplications/2000/07/news_analysis/NA_BA_PJ_07_26_00_1.asp - 12k Summary: On June 20, Oracle Corporation, the leading provider of database and enterprise software applications, announced its fiscal 2000 results, claiming that it has passed SAP to become the world's largest applications software company.