Symix Systems Front-Steps Into Greener e-Commerce Pastures

by P.J. Jakovljevic ... As part of this relationship, MOMENTIX will integrate Frontstep's eCRM technology into its suite of Web-based trade show management solutions. ... http:/.../ResearchHighlights/BusinessApplications/2000/10/research_notes/EN_BA_PJ_10_25_00_1.asp - 36k - 2000-10-25 Summary: Like many of its peers, Symix Systems, one of the leading mid-market enterprise applications vendors, has been making a big push into the e-commerce market. A new Symix subsidiary called Frontstep, which was formed in January 2000, has been actively rounding out its e-business product and strategic consu

Data Mining: The Brains Behind eCRM

by Steve McVey ... Some of the special characteristics of eCRM were that it primarily served (and ... CRM processing, and that it made effective uses of Internet technology, such as ... http:/.../ResearchHighlights/BusinessApplications/2000/11/research_notes/TU_BA_SRM_11_06_00_1.asp - 15k - 2000-11-06 Summary: Data mining has emerged from obscure beginnings in artificial intelligence to become a viable and increasingly popular tool for putting data to work. Data mining is a set of techniques for automating the exploration of data and uncovering hidden truths.

Advanced SaleSmartz Pro

... from any web browser. Online eCRM, SFA or an Online Contact Manager is a few clicks away. Click here for more info. Palm Sync You ... http:/.../showcases/technology-Directory/D/8840/Advanced-SaleSmartz-Pro.html - 7k - 2008-10-01

EuroSmartz

... from any web browser. Online eCRM, SFA or an Online Contact Manager is a few clicks away. Click here for more info. Palm Sync You ... http://www.technologyevaluation.com/showcases/technology-Directory/D/8839/EuroSmartz.html - 7k - 2008-10-01

The Importance of Server Robustness in CRM

by Mukhles Zaman ... Wintouch eCRM is a hosted CRM solution designed by Touchtone Corporation to run on IBM ... Moreover, IBM claims that iSeries can virtually run any technology. ... http:/.../Research/ResearchHighlights/Crm/2004/06/research_notes/PN_CR_MZ_06_15_04_1.asp - 10k - 2004-06-15 Summary: In today's software frenzy and with the increasing demand for applications that provide maximum return on investment, many companies have failed to focus on subjects like reliability, downtime, and scalability. Since 1991, Touchtone Corporation has devoted its efforts to developing and maintaining a clie

Remedy Corporation: Poised for a Comeback?

by D. Geller ... e" technology company. For example, while they are well known as a traditional help desk vendor, they have not yet made themselves well known in the eCRM area. ... http:/.../Research/ResearchHighlights/eCommerce/2000/05/research_notes/VN_EC_DPG_05_17_00_1.asp - 21k - 2000-05-17 Summary: Once the toast of Wall Street, Remedy has redefined its business. With products in CRM, service management and e-procurement (and others), and propelled by something unusual – profits – the company is hoping to regain its former luster.

Marketing and Intelligence, Together at Last

by D. Geller ... First, we always urge that companies moving into eCRM do some baseline studies so that they can evaluate the actual improvement due to the new technology. ... http:/.../Research/ResearchHighlights/eCommerce/2000/08/news_analysis/NA_EC_DPG_08_01_00_1.asp - 8k - 2000-08-01 Summary: Net Perceptions ties its own business intelligence package along with Angara’s technology for improving conversion rates into a tidy ASP package.

顧客関係管理（CRM）とは何なのか、なぜ要るのか

by Glen Petersen ... outside of the CRM sphere 5 due to 6 the newness of the technology, and they ... 9 there was a short period of e-madness 10 where vendors talked about eCRM and e ... http:/.../ja/Research/ResearchHighlights/CRM/2008/04/cmt/research_notes/ja/MI_CR_XGP_11_08_04_1.asp - 19k Summary: 顧客関係管理（CRM）とは90年代半ばから使われるようになった概念で、販売現場のデータとコールセンターが入力したデータを一括統合すれば、顧客対応が良くなり売り上げが伸びるのではという発想です。インターネット技術

Yet Another Crumby Cookie Story

by D. Geller ... websites can perform on their own using a variety of eCRM packages ... Interhack Corporation is a provider of technology products and services generally focused on ... http:/.../Research/ResearchHighlights/eCommerce/2000/08/news_analysis/NA_EC_DPG_08_08_00_1.asp - 10k - 2000-08-08 Summary: Take a company with a simple and honest business model but without all of its privacy policies clearly stated and a second company which a gift for hyperbole. Mix well, bake at 350 degrees, and take out the faux cookie disaster story of the week. Serve with crow.

Lipstream Speaks to Kana

by L. Talarico ... Lipstream recognized that their VoIP technology had applications in ecommerce, and designed Live Voice to be incorporated in popular CRM suites such as Quintus ... http:/.../Research/ResearchHighlights/eCommerce/2000/09/news_analysis/NA_EC_LJT_09_06_00_1.asp - 9k - 2000-09-06 Summary: Lipstream, the company that provides voice enabled chat to Excite, also supplies Voice over IP software to eCRM vendors. Kana is the most recently announced CRM customer. Kana has voice enabled their RealTime offering to provide ecommerce sites a way to talk to their customers.