ECRM Tools

Mid-Market ERP Vendors Doing CRM & SCM In A DIY Fashion Part 1 ...

by P.J. Jakovljevic ... Improved Security and System Administration Tools -- IMPACT CRM 3.5 features a new ... need to run IMPACT CRM "unplugged" from any network, IMPACT eCRM includes bi ... http:/.../Research/ResearchHighlights/Erp/2002/04/news_analysis/NA_ER_PJ_04_19_02_1.asp - 18k - 2002-04-19 Summary: While the ERP mid-market has seen more vibrant intra-market merger & acquisition activity during 2001, it appears that 2002 will, for some more tenacious Tier 2/Tier 3 vendors, be the year of delivering products under their own steam as to counteract the onslaught by Tier 1 vendors and mid-market juggern

CRM: What Is It and Why Do It? Part One: Historical Background

by Glen Petersen ... was a short period of e-madness where vendors talked about eCRM and e ... referring to it as partner relationship management (PRM) or providing tools for employees ... http:/.../Research/ResearchHighlights/Crm/2004/11/research_notes/MI_CR_XGP_11_08_04_1.asp - 18k - 2004-11-08 Summary: Many consultants, vendors, and analysts today define CRM in terms of being a customer-centric business strategy that is enabled by a set of applications that support customer-facing functions and management decision making. That may capture the essence of what CRM is, but it does not begin to capture why

Is Something Fishy Happening To Your Website?

by D. Geller ... in the product, although providing optional connections to best-of-breed tools on each ... First, with the current emphasis on eCRM as a way to generate content or ... http:/.../Research/ResearchHighlights/eCommerce/2000/08/research_notes/PN_EC_DPG_08_28_00_1.asp - 18k - 2000-08-28 Summary: Freshwater Software offers powerful solutions for website monitoring. There’s a product or service for every budget and every type of site, and the customer service behind it all makes this a unique company.

PowerCerv Facing Another Stormy Season

by P.J. Jakovljevic ... "eCRM, eOrder and eDashboard are self-service applications that help companies ... a general consulting business, an application development tools business, and ... http:/.../Research/ResearchHighlights/BusinessApplications/2000/09/news_analysis/NA_BA_PJ_09_12_00_1.asp - 14k - 2000-09-12 Summary: PowerCerv, a Tampa, FL based mid-market enterprise applications vendor, has been going through its second major attempt to revitalize itself. In August it announced new products and new components to its e-business suite. Nevertheless, it still has to deal with disappointing financial results for the se

顧客関係管理（CRM）とは何なのか、なぜ要るのか

by Glen Petersen ... was a short period of e-madness 10 where vendors talked about eCRM and e ... to it as partner relationship management (PRM) 13 or providing tools for employees and ... http:/.../ja/Research/ResearchHighlights/CRM/2008/04/cmt/research_notes/ja/MI_CR_XGP_11_08_04_1.asp - 19k Summary: 顧客関係管理（CRM）とは90年代半ばから使われるようになった概念で、販売現場のデータとコールセンターが入力したデータを一括統合すれば、顧客対応が良くなり売り上げが伸びるのではという発想です。インターネット技術

Marketing and Intelligence, Together at Last

by D. Geller ... The Intelligence Channel provides analytic tools to let companies understand their website ... The move by eCRM firms to embrace ASP offerings is accelerating. ... http:/.../Research/ResearchHighlights/eCommerce/2000/08/news_analysis/NA_EC_DPG_08_01_00_1.asp - 8k - 2000-08-01 Summary: Net Perceptions ties its own business intelligence package along with Angara’s technology for improving conversion rates into a tidy ASP package.

Siebel Enters Smaller Markets in a Big Way

by L. Talarico ... develops eBusiness Customer Relationship Management (eCRM) software primarily for companies ... Employee Applications provide campaign management tools, a product ... http:/.../Research/ResearchHighlights/eCommerce/2000/08/news_analysis/NA_EC_LJT_08_21_00_1.asp - 8k - 2000-08-21 Summary: Siebel is making a big push into the mid-market with the introduction of eBusiness 2000 MidMarket Edition. This product promises mid-size businesses a more affordable, scaled down version of Siebel’s top tier application suite.

ERP Plus and Beyond

by P.J. Jakovljevic ... Basically, Verticent's solution, ERP Plus, provides tools that metal fabricators need ... and include the following modules: eOrder, eView, eCRM, eDashboard, and ... http:/.../Research/ResearchHighlights/ERP/2005/12/research_notes/PN_ER_PJ_12_15_05_1.asp - 26k - 2005-12-15 Summary: ERP Plus provides tools that metal fabricators need to streamline their quoting, order entry, inventory control, production, labor collection, shipping, and invoicing processes.

Will Sage Group Cement Its SME Leadership with ACCPAC and Softline ...

by P.J. Jakovljevic ... editions within a product suite (ie Advantage Series or eCRM) share similar ... Gold, which, with eleven integrated modules and strong reporting tools, was devised ... http:/.../Research/ResearchHighlights/Erp/2004/06/research_notes/EN_ER_PJ_06_09_04_1.asp - 20k - 2004-06-09 Summary:

'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A ...

by Randy Garland ... PeopleSoft's Enterprise Services Automation (ESA) module includes tools to control ... Customer Support, Professional Services Automation ), and eCRM (portal-based ... http:/.../Research/ResearchHighlights/Crm/2001/11/research_notes/TN_CR_RGG_11_26_01_1.asp - 27k - 2001-11-26 Summary: PeopleSoft has risen from its relatively humble origins in the Human Resource Management Systems (HRMS) arena, its sole focus as it begun life in 1987. Over the course of a decade or so, it added Supply Chain Management and Financials to its list of application offerings. In the last few years, in the