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The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

F Part 1  or some other means. F - G   Fail over Capability - The ability for a server, when it fails, to fail over to a machine that is running in parallel and provide seamless, non-stop processing for users. FAQs - Frequently Asked Questions . A list of questions that are repetitively asked of Customer Support Representatives. If a user views the FAQ list, they will find answers to the most commonly asked questions, saving the Support organization time and effort in handling repeat questions or problems. FFA - Read More...
ERP for Services (Non-manufacturing)
A multinational consulting company specializing in industrial automation turned to TEC for help selecting an enterprise resource planning (ERP) solution to replace its legacy system—a patc...
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Documents related to » F Part 1


Supplier Logistics Management (SLM) Part 2
Supplier Logistics Management (SLM) offers the opportunity for considerable improvement in efficiency as well as cost reductions. SLM enables companies and

F Part 1  shape the food/CPG Industry' F ood Logistics, Ronald Margulis and Mina Williams, July/August 2000 Read More...
Curbing MESsy Shop Floor State of Affairs - Part III
Part II of this blog series expanded on some of TEC's earlier articles about companies' need for better links between the plant floor and the enterprise offices

F Part 1  MESsy Shop Floor State of Affairs - Part III Part II of this blog series expanded on some of TEC 's earlier articles about companies' need for better links between the plant floor and the enterprise offices. It also pointed out the difficulties in achieving this noble idea, and gave examples of some vendors with success in providing integrated enterprise resource planning (ERP) and manufacturing execution system (MES) solutions. Another chronic problem is how to foster plant workers’ acceptance Read More...
BigMachines: Getting Bigger and Better - Part II
Part I of this blog post series talked about my encounter with BigMachines, a provider of slick software-as-a-service (SaaS) configure, price, and quote (CPQ

F Part 1  Last but not least, f rom May 2009 BigMachines has been offering its quoting and configuration platform for Microsoft Dynamics CRM  with the first joint customer onboard. The vendor has dedicated personnel for all the “big three” CRM providers, which is unmatched by its competitors at this stage. Compared to most of its competitors, BigMachines also has superior global resources with reputed services, support, and high-performance operations. Its infrastructure is hosted at  NaviSite  and  Savvis Read More...
A Tale of a Few Good SCM Players - Part 2
Part 1 of this blog post series followed the progress of Manhattan Associates from its inception in 1990 throughout the mid-2000s. During this time, Manhattan

F Part 1  Tale of a Few Good SCM Players - Part 2 Part 1 of this blog post series followed the progress  of  Manhattan Associates  from its inception in 1990 throughout the mid-2000s. During this time, Manhattan Associates was the epitome of an immaculate  supply chain management (SCM ) software company in terms of market share, growth, profitability, and its products’ capabilities. Indeed, the company was the industry standard for the supply chain execution (SCE) space and the envy of competitors. But la Read More...
Outsourcing 101 - A Primer Part Three: Approaches and Recommendations
Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers to choose from. This part discusses

F Part 1  Two defined and described four major outsourcing categories. Part Three recapped outsourcing approaches and categories, and described recommendations. About the Author A.B. Maynard has over twenty years of technology, industry, management consulting and application software experience. He is an experienced executive with leadership experience in the software industry, Big 4 Consulting and Fortune 1000 industrial companies where he gained extensive experience in outsourcing, I.T. Services, and enterprise Read More...
1 Little GB, 2 Little GB, ..., 10 Little Gigabit
The 10 Gigabit Ethernet Alliance announced that its membership has increased to over 50 companies in less than three months.

F Part 1  this standard not only for Local Area Networks, but to include Metropolitan (MAN) and Wide Area Networks (WAN) as part of IEEE 802.3ae. Market Impact The 10 Gigabit Alliance was designed to have a standard that integrates all networking technologies under one Ethernet standard for LANs, MANs, and WANs. This merging of technologies will create robust networks that will be able to leverage existing Ethernet technologies. LAN Managers will be able to leverage their existing networking infrastructure while Read More...
Tier 1 vs. Tier 2 vs. Tier 3 ERP: What’s the Difference, Anyway?
In the software industry, at least in the enterprise resource planning (ERP) segment, there is an implicit understanding of what is meant by tier 1, 2, and 3

F Part 1  3 ERP: What’s the Difference, Anyway? In the software industry, at least in the enterprise resource planning (ERP) segment, there is an implicit understanding of what is meant by tier 1, 2, and 3 vendors. Though the distinction may seem obvious, definitions of software vendor tiers are sparse. Those that exist vary from source to source and are mainly based on the vendor’s clients’ company size, the number of the vendor’s remote business units, and the vendor’s annual revenue. Nonetheless, it Read More...
Curbing MESsy Shop Floor State of Affairs - Part II
Part I of this blog series expanded on some of TEC's earlier articles about companies' need for better links between the plant (

F Part 1  leveraged the Microsoft .NET Framework technology . Part III of this blog post will analyze the critical role of plant staff, and will also report on the current approaches and offerings from CDC Software and SAP . Your views, comments, opinions, etc. about any above-mentioned solution and abut the software category per se are welcome in the meantime. We would also be interested in hearing about your experiences with these software solutions (if you are an existing user) or your general interest to Read More...
Social ERP Emerges, Transforms the Way People Work (Part 2)
In part one of this series, we looked at how and why social media capabilities are impacting enterprise resource planning (ERP) solutions. We looked at the

F Part 1  ERP Emerges, Transforms the Way People Work (Part 2)  In part one of this series , we looked at how and why social media capabilities are impacting enterprise resource planning (ERP) solutions. We looked at the benefits of social media in ERP, social capabilities and features, and also pointed out that user adoption and corporate governance must be considered when rolling out these tools. This second post provides an in-depth look at the different approaches major ERP vendors have taken to Read More...
It’s About Process (or the Ability to be Responsive) -- Part V
Part IV of this blog series further analyzed Webcom ResponsAbility, the on-demand workflow automation and business process management (BPM) solution. Anyone

F Part 1  Edition . The upcoming fall enhancements that were mentioned in Part IV would then create the Professional Edition , as a “BPM Lite” product of sort. Once the Web Services application programming interface (API), mobility support, case and task interdependencies are incorporated too, Webcom plans to release the Enterprise Edition , as a fully functional BPM suite. The pricing details for these are yet to be articulated. There is also a temptation for viral marketing and offering a ResponsAbility Read More...
Whose ROI is it Anyway? Part One: Introduction
With growing frequency, we hear business and IT managers asking a technology vendor to

F Part 1  we measure the return from enterprise software investments. This is Part One of a two-part note. Part Two will continue the discussion. What is ROI? The concept of ROI ( return on investment ) is not new. It's quite straightforward. ROI relates the benefits of a project, initiative or purchase to the associated costs and investment. It helps compare different programs and investments. Doing the ROI math is easy. Deciding what numbers to plug into the calculations can be tough. Making certain you Read More...
What Makes a Good White Paper Good… (part two)
And here's the second point that all writers of IT white papers should keep in mind when writing (special notice of this point should be taken by those writers

F Part 1  point that all writers of IT white papers should keep in mind when writing (special notice of this point should be taken by those writers who may *forget* that not everyone on the planet has the same rarified vocabulary, not mentioning the names of any jobs or fields...). 2. Audience, Audience (Stake a claim with your first paragraph). After the compelling title, the first paragraph makes or breaks audience “ affinity, ” which is Stelzner’s term for the white paper’s ability to identify a problem Read More...

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