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The Old ERP Dilemma: How Long Should You Pay Maintenance?

by Olin Thompson ... pay maintenance and what is the realistic value when the ERP system is ... Other – Some vendors offer seats at user conferences, on-line FAQ's, newsletters, etc. ... http:/.../Research/ResearchHighlights/Erp/2002/02/research_notes/TU_ER_XOT_02_08_02_1.asp - 13k Summary: After a company has decided to keep an existing ERP system, the next decision is how long should they continue to pay the vendor for maintenance.

Vendor Viability (Size) vs. Customer Intimacy » The TEC Blog

... or see a TEC report], an arguably open-source enterprise resource planning (ERP) vendor. ... open about its pricing and any other frequently asked questions (FAQ). ... blog.technologyevaluation.com/blog/2007/11/07/vendor-viability-size-vs-customer-intimacy/ - 43k - 2007-11-07

Will A Big Fish's Splash Cause Minnows' Flush Out Of The CRM Pond? ...

by P.J. Jakovljevic ... or a cross-platform support (see some examples in Mid-Market ERP Vendors Doing ... access to the knowledge base, Frequently Asked Questions (FAQ), visibility into ... http:/.../Research/ResearchHighlights/Crm/2003/03/news_analysis/NA_CR_PJ_03_11_03_1.asp - 22k Summary: The ultimate success of Microsoft CRM will be judged by its follow-up releases. While Applix’ decision to abandon the CRM space and suddenly re-focus on BPM may be regarded as a not quite deliberate move, but rather as a sudden act of taking another plunge. Is the Applix move a harbinger of the future

The Reinvention of Software Vendors and End-User Value

by Olin Thompson ... Knowledge base, Self service FAQ's available over the web. ... About the Author. Olin Thompson is a principal of Process ERP Partners. ... http:/.../Research/ResearchHighlights/Erp/2003/05/research_notes/MI_ER_XOT_05_09_03_1.asp - 18k Summary: Application vendors are focusing on their install base as their primary source of revenue while cutting costs to provide profitability. Most vendors will tell you that they are both new account and customer oriented, and some have struck this balance. But the vast majority have been worshipping at the