Field Service

eLoyalty Enhances Its Field Service And Logistics Services

by L. Talarico ... Enhances Its Field Service And Logistics Services L. Talarico - November 21, 2000 Event Summary. eLoyalty defines strategies, outlines ... http:/.../Research/ResearchHighlights/eCommerce/2000/11/news_analysis/NA_EC_LJT_11_21_00_1.asp - 9k Summary: eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service and Logistics practice. ServicePower is a small vendor that develops dispatch optimization software. eLoyalty will use ServicePower’s software to incorporate dispatch optimizatio

Enterprise Logix

... Enterprise Logix provides Manufacturing, MRP, ERP, Inventory Control, and Field Service software to growing small and medium size manufacturers, distributors ... http://directory.technologyevaluation.com/profile.aspx?vid=12458 - 3k

Analyzing MAPICS’ Further Steps After Frontstep

by P.J. Jakovljevic ... 2. MAPICS Field Service & Support. 3. Partnership with Systems Union. ... Part Five will discuss challenges and user recommendations. MAPICS Field Service & Support. ... http:/.../Research/ResearchHighlights/Erp/2003/10/research_notes/EN_ER_PJ_10_10_03_1.asp - 15k Summary: The former staunch IBM AS/400-based ERP supplier to mid-market manufacturing companies, MAPICS, has become quite a larger vendor and with a wider choice of products due to the recent acquisition of Frontstep and its entire product line, which included ERP, CRM, and SCM, on a single Microsoft .NET-based t

Service Lifecycle Management - Tapping into the Value of the ...

by Jim Brown ... an SLM initiative? The two primary capabilities required are "Call Center" and "Field Service" applications. These two categories ... http:/.../Research/ResearchHighlights/ExecutiveView/2003/06/research_notes/TU_EV_XJB_06_11_03_1.asp - 17k Summary: Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions, however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle Management (SLM) promises valuable business benefits

An ERP Vendor Poised to Overtake the Services Market

by Predrag Jakovljevic and Judith Rothrock ... In a report by Gartner Group in 2006, Consolidation Will Complicate the Buying Process for Field Service Software in 2007, Gartner Group advised that ... http:/.../Research/ResearchHighlights/ERP/2008/02/research_notes/PN_ER_PJ_XJR_12_17_07_1.asp - 18k Summary: Companies in the services industry need both asset and field services management, but current integrated asset and field services maintenance systems often fail to meet these organization’s needs. However, enterprise resource planning vendor Agresso appears to have just the right solution.

Nextair

... Sales Force Automation, Sales Force Automation Wireless, Wireless, Wireless Field Service Management, Field Service Management, Field Service Management http://directory.technologyevaluation.com/profile.aspx?vid=12484 - 3k

Enterprise Logix, LLC

... Includes full ERP, CRM, SCM, Field Service, BI, and Finance functions in one system. Client/Server with SQL Server 2000 database. Enterprise Logix, LLC. ... http://directory.technologyevaluation.com/profile.aspx?vid=9743 - 3k

Customer Relationship Management (CRM): Metrix by Metrix LLC

... Metrix provides functionality for contact center, field service, mobile workforce, contract life cycle, service parts and logistics, return service, and ... http:/.../software/500-21178/Customer-Relationship-Management-CRM/Metrix-LLC-Metrix.html - 3k - 2009-10-01

Alice (or Allen) in MobileLand

by Paul Greenberg ... Small mobile devices that can handle either field service or sales, or that can make business intelligence (BI) available are becoming mission-critical, and ... http:/.../Research/ResearchHighlights/CRM/2007/02/research_notes/MN_CR_XPG_02_19_07_1.asp - 14k Summary: Cell phones, smartphones, and similar mobile devices are beginning to play an active role in customer relationship management; many of these handheld devices are capable of handling field service and sales, and can make business intelligence available to users.

Supply Chain Operations Reference and Other Features in ASW

by P.J. Jakovljevic ... PJ Jakovljevic - September 7, 2005 1. ASW Features. 2. The Current Release: ASW 5.50. 3. Field Service Management Capability. ... Field Service Management Capability ... http:/.../Research/ResearchHighlights/ERP/2005/09/research_notes/VN_ER_PJ_09_07_05_1.asp - 23k Summary: IBS may be the first vendor to fully integrate a supply chain operations reference model in its business intelligence solution. Customers receive more efficient measurements and benchmarking across their supply chain regardless of their supply chain and ERP software.