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Service Productization
Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel,

Free Technical Service Report Templates  direction is not risk free. However, many firms will find the results to be well worth the effort. About the Author: The author, Joel Radford, is the founding principal of JB Radford LLC, a management consulting firm advising top management of services and technology clients seeking practical solutions. ¹Marketing Services - Competing Through Quality; Berry and Parasuraman; 1991 ²David Maister offers a useful framework describing the professional services lifecycle in his 1993 book, Managing the Read More...
Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Documents related to » Free Technical Service Report Templates


PDS Software Vista HRMS 4.1 for Human Resources Certification Report
PDS's human resource management system (HRMS), Vista HRMS 4.1, is now TEC Certified. The certification seal is a valuable indicator for organizations who rely

Free Technical Service Report Templates  1L5 Phone: +1 514-954-3665 Toll-free: 1-800-496-1303 Fax: +1 514-954-9739 E-mail: asktheexperts@technologyevaluation.com Web site: http://www.technologyevaluation.com/ TEC, TEC Advisor, and ERGO are trademarks of Technology Evaluation Centers Inc. All other company and product names may be trademarks of their owners. © 2010 Technology Evaluation Centers Inc. All rights reserved. Searches related to TEC Product Certification Report: PDS Software Vista HRMS 4.1 : TEC Product Certification Report PDS Read More...
An Overview of the Knowledge Based Selection Process
The TechnologyEvaluation.Com’s (TEC) Knowledge Based Selection Process is a multi-part comprehensive analysis of a vendor’s tactical, strategic and qualitative

Free Technical Service Report Templates  software costs, inclusion of free consulting or training resources, reducing the scope of the services offered, or a decrease in maintenance fees. At this point in the process, TEC provides advice regarding negotiation tactics, possible areas of vendor weakness, and, if desired, can personally negotiate with the vendors. This stage ensures that the organization will receive the highest quality and quantity of vendor products and services at the lowest price. The TEC Advantage   TEC offers several Read More...
Business Intelligence Vendors
Current pure play business intelligence (BI) leaders offer the advantage of superior analytics and planning capabilities; however, enterprise resource planning

Free Technical Service Report Templates  performing manual tasks, and free managers to spend more time analyzing results, evaluating alternatives, and implementing business decisions. Although integration should be one of the cornerstones of CPM offerings, unfortunately, solutions offered by most vendors are not often integrated. Instead, the solutions are made up of multiple diverse (acquired) applications and administration tools that focus on making interfaces, audits, and reconciliations more efficient. This requires companies to have Read More...
Six Sigma for IT Service Level Management
Industry analysts, Enterprise Management Associates (EMA), recently conducted research to understand how widespread the acceptance of Six Sigma is for managing

Free Technical Service Report Templates  is in delivering defect- free work. While the measurement is done in defects per unit, a unit can represent virtually anything. For example, it might represent a component, availability of a service, or the rate of assembly. Six Sigma translates a customer's needs into separate tasks and defines the optimal specification for each, depending on how the tasks interact. Companies adopting Six Sigma spend time defining the process, measuring its performance against a valid ideal and then figure out how Read More...
A Candid Conversation with a Field Service Workforce Management Leader
ClickSoftware, rooted in field service workforce scheduling and optimization, provides automated workforce management and optimization solutions, on-demand and

Free Technical Service Report Templates  call center workforce management tools,retail workforce management software,web based field service software,workforce management software comparison,workforce management software vendors,customer relationship management software comparison,workforce management saas,workforce management software as a service,workforce management software group,field service scheduling software,open source field service software,free field service management software,call center workforce management software,workforce management software call center,field service tool cases Read More...
Epicor for Service Enterprises
Epicor for Service Enterprises is an intuitive and comprehensive enterprise service automation (ESA) solution. It manages and streamlines virtually every

Free Technical Service Report Templates  epicor,vantage epicor,platinum 4.2 epicor sql 2000,aurora scala epicor,erp evaluations epicor,epicor vs great plains,epicor vantage trimming,epicor vantage review,epicor software,epicor review,epicor lawsuit,analyze hr epicor,syteline vs epicor,swot analysis for epicor,sun systems epicor erp comparison,epicor,vantage epicor,platinum 4.2 epicor sql 2000,aurora scala epicor,erp evaluations epicor,epicor vs great plains,epicor vantage trimming,epicor vantage review,epicor software,epicor review,epicor lawsuit,analyze hr epicor,syteline vs epicor,swot analysis for epicor,sun systems epicor erp comparison,epicor for service enterprises,epicor management,epicor implementation,access inventory software,distribution business software,epicor review Read More...
7 Ways Service Culture Can Drive Revenue
Every field service manager and executive strives for the same goal: delight customers while increasing profits. But achieving this holy grail of field service

Free Technical Service Report Templates  field service management,FSM software,field service culture,field service company executives,field service revenue goals,field service business success,ServiceMax Read More...
Malware Security Report: Protecting Your Business, Customers, and Bottom Line
Find out how in Malware Security Report: Protecting Your Business, Customers, and Bottom Line.

Free Technical Service Report Templates  malware security report protecting business customers bottom line,malware,security,report,protecting,business,customers,bottom,line,security report protecting business customers bottom line,malware report protecting business customers bottom line,malware security protecting business customers bottom Read More...
Enterprise Resource Planning for Services: Has Software as a Service Become Service-oriented Architecture for Small to Medium Businesses?
In the past, enterprise resource planning (ERP) initiatives were far too costly for smaller organizations to consider. However, a trend has recently emerged

Free Technical Service Report Templates  enterprise resource planning,ERP,software as a service,SaaS,SaaS business model,small to medium business,SMB,service-oriented architecture,SOA,professional services automation,PSA,on demand,customer relationship management,CRM,extensible markup language Read More...
Ventyx Service Suite
The Ventyx Service Suite software, services and roadmap have been developed in collaboration with the largest and most progressive group of utilities in the

Free Technical Service Report Templates   Read More...
Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support
Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button

Free Technical Service Report Templates  industry watch, crm, customer service, salesforce.com, service cloud, cx, customer experience, salesforce1, mobile, mobile app, mobile chat, Salesforce1 Service SOS, in-app support Read More...
New Report Profiling MODX Revolution WCM
TEC is offering a new report profiling the software vendor MODX and its Revolution WCM system. This report is now available to download (free) from TEC's

Free Technical Service Report Templates  now available to download (free) from TEC's library of reports. The MODX Web content management system is a relatively new commercial open source offering. It's designed with an emphasis on customizability. Although MODX has a large community using its systems in small and medium-sized deployments, it's targeting higher traffic deployments with its latest versions of Revolution. To find out more about MODX's commercial services, support, and partners, as well as some analysis of its Revolution product, Read More...
Top 10 Reasons to Take Your Field Service to the Cloud
Field service organizations both large and small are flocking to the cloud. They are abandoning on-premise software and simplifying technology so they can focus

Free Technical Service Report Templates  field service cloud-based solution,cloud FSM solution,FSM cloud solution,cloud-based field service management soilution,cloud-based FSM solution,moving FSM to cloud,ServiceMax Read More...
Identify and Leverage Your Existing Service Life Cycles
Service management has become critical for today’s organizations. To remain competitive, businesses need more appropriate services to support their customers

Free Technical Service Report Templates  IBM,service management,managed services,it service management,service management it,service management software,business service management,field service management,it managed services,itil service management,service level management,service management operations,it management services,it services management,service desk manager Read More...

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