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The Lexicon of CRM - Part 1: From A to I
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide explanation and meaning for most

H Part 1  windows, and multiple fonts. H - I   Horizontal Applications - Applications that include functionality across corporate disciplines, such as Sales, Marketing, or Service. IM - Instant Messaging. The ability for two or more users who are online to communicate via text in real time on their computers. Inference Engine - A problem resolution engine that prompts the user to answer questions about the problem that they have, and based on the answers, will ask additional questions or make recommendations Read More...
ERP for Services (Non-manufacturing)
A multinational consulting company specializing in industrial automation turned to TEC for help selecting an enterprise resource planning (ERP) solution to replace its legacy system—a patc...
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Documents related to » H Part 1


Meridian Systems’ “Catch Up” Challenge in the Capital Infrastructure Industry - Part 2
Part 1 of this blog series covered the spectrum of Meridian Systems’ Proliance solution for Tier One, multi-billion-dollar global companies. It also analyzed

H Part 1  Systems’ “Catch Up” Challenge in the Capital Infrastructure Industry - Part 2 Part 1 of this blog series covered the spectrum of Meridian Systems’ Proliance solution for Tier One, multi-billion-dollar global companies. It also analyzed Meridian 's early bet on leveraging Microsoft Office Business Applications (OBAs),  and harnessing the Building Information Modeling (BIM) technology collaboration that is revolutionizing the capital infrastructure industry. Meridian, which promotes its Read More...
Increasing the Value of Your Enterprise Through Improved Supply Chain Decisions Part 2: Financial Metrics
If the key financial metrics for creating corporate value relate to costs, capital charges and consumption, and profitability, then the corporate capabilities

H Part 1  Metrics Matrix 5 Click here to view larger image This concludes Part Two of a three-part article. Part One discussed the Supply Chain in terms of corporate objectives. Part Three will cover how Supply Chain Decisions Create Supply Chain Capabilities. 4 Crosby, Philip B., Quality is Free: The Art of Making Quality Certain, (McGraw-Hill, 1979) Juran, Joseph, M., Juran on Leadership for Quality, (Free Press, 1988) Deming, W. Edwards, Out of the Crisis, (Massachusetts Institute of Technology, Center for Read More...
“Act Vertical” vs. “Go Extinct” Retailers - Part 2
Part 1 of this blog series set the historical background for the supply chain management (SCM) evolution and presented the advantages and shortcomings of

H Part 1  nodes, a strategy that hardly anyone recommends or pursues today (as mentioned in Part 1 ). The downside of owning such assets is getting locked into high costs and capital investments, with potentially inflexible capacity. Even many consumer goods manufacturers have been increasingly shedding their plants. Acting vertical, on the other hand, does not require retailers to own inflexible and costly manufacturing and other supply chain assets —yet it enables them to operate as though they do. This Read More...
Can We Intelligently Use Part Numbers to Configure and Order the Right Products?
In the industrial automation industry, an overlooked, fatal flaw of sales configurator solutions is their inability to simultaneously configure part numbers and

H Part 1  could denote 480 volts, H could denote 208 volts, and DA could denote120/220 volts. Likewise, the number 5 could stand for 5 horsepower, the number 10 for 10 horsepower, and so on. Similarly, 10A might denote 10 amperes, and 20A , 20 amperes. For colors, blue (the default, let's say) might not require a code, but R could signify red, and G could signify green . Thus, if somebody wanted a blue 480-volt, 5-horsepower, 10-ampere contactor, the person would fax in an order for catalog number B510 . As this Read More...
Project Management Communication: Part 3 of 3
In this final installment of the Project Management Communication series, we look at a vital project management tool. This system has provided visibility to

H Part 1  3 of 3 In this final installment of the Project Management Communication series, we look at a vital project management tool. This system has provided visibility to senior management, as well as justification for projects based on the expected value of each product in its planning stage, and in projects both in progress and completed. What Is Project Portfolio Management? Project portfolio management (PPM) is a resource system that permits an enterprise to collect (or document), maintain, and view Read More...
Deltek's Second Bite at the IPO Cherry (Part II)
Well, a few months after Part I of this blog post was published, which focused on Deltek's pre-New Mountain Capital private equity investment era, the time has

H Part 1  s Second Bite at the IPO Cherry (Part II) Well, a few months after  Part I of this blog post was published, which focused on Deltek 's pre- New Mountain Capital private equity investment era, the time has finally come for us to analyze why being again publicly traded should (or should not) work better for Deltek this time. If one is to judge merely by the most recent financial figures , it would appear to be working well, but my focus here is on some lingering softer issues too. So, when the new Read More...
Top 10 Reasons For Having A Project Kickoff - Part I
You are about to embark on an important project. Whether the project is software or hardware related, it is a good idea to hold a project kickoff meeting. Don't

H Part 1  10 Reasons For Having A Project Kickoff - Part I Top 10 Reasons For Having A Project Kickoff - Part I Featured Author - Joseph J. Strub - December 31, 2003 Introduction You are about to embark on an important project. Perhaps the project is implementing an ERP package, getting critical applications ready for the busy season, or setting up a warehouse and inventory for radio frequency operations. Whether the project is software or hardware related, it is a good idea to hold a project kickoff meeting. Read More...
1 Little GB, 2 Little GB, ..., 10 Little Gigabit
The 10 Gigabit Ethernet Alliance announced that its membership has increased to over 50 companies in less than three months.

H Part 1  in January 2000 to have the standard in place and ratified by March 2001. Along with the aggressive timeline, the Alliance is looking to endorse this standard not only for Local Area Networks, but to include Metropolitan (MAN) and Wide Area Networks (WAN) as part of IEEE 802.3ae. Market Impact The 10 Gigabit Alliance was designed to have a standard that integrates all networking technologies under one Ethernet standard for LANs, MANs, and WANs. This merging of technologies will create robust networks Read More...
Tracing Food Quality and Safety, or We Are What We Eat, After All (Part II)
Part I of this blog post introduced the burning issues of food safety and the ensuing need for traceability. To the end of providing entire food supply chain

H Part 1  Safety, or We Are What We Eat, After All (Part II) Part I of this blog post introduced the burning issues of food safety and the ensuing need for traceability . To the end of providing entire food supply chain traceability and information visibility, mid-March, during its CUE 2008 annual user conference , Lawson Software announced the availability of Lawson M3 Trace Engine 3.0 , the first version offered within the US market. The application is designed to help companies in the food and beverage (F&B) Read More...
Whose ROI is it Anyway? Part Two: Sorting Through Claims
ROI (return on investment) has taken on new importance in examining business initiatives and programs that often involve deployment of enterprise software and

H Part 1  ROI is it Anyway? Part Two: Sorting Through Claims ROI claims from technology vendors—the first liar doesn't stand a chance Confronted by the demands of today's market, enterprise software vendors at the very least play lip service to ROI selling. For many, this means showing prospects that under some average or typical conditions, implementing the software can lead to a direct cost savings that will cover the software license fee in some specified period. Vendors generally express this by saying Read More...
SCE Leaders Partner To See Beyond Their Portfolio Part Three: Challenges and User Recommendations
One of the biggest challenges facing IT departments today is still unlocking data and processes from a plethora of heterogeneous applications running on

H Part 1  Partner To See Beyond Their Portfolio Part Three: Challenges and User Recommendations IT Challenges Lately, some supply chain execution (SCE) leaders, not wanting to rest on their laurels of recently outperforming the entire enterprise applications market (if not many more other markets across the entire economy spectrum), have entered a number of partnerships with the aim to thereby extend their value proposition far beyond their expertise on the execution side of the supply chain management (SCM). Part Read More...
ERP Selection Facts and Figures Case Study - Part 2: Qualitative Assessments and Analysis
This is part two of a note describing an opportunity TEC had to evaluate and compare the four top ERP vendors for a client. Each vendor’s offering differed in

H Part 1  scores with respect to how those categories were weighted. Each vendor's bars sum to zero. Figure 11. Strengths and Weaknesses Graph User Recommendations  The client used the preceding results and analyses to make an ERP selection decision as part of TEC's selection process. When beginning a selection process it is important to keep the following in mind: Auditing the selection process is vital. Auditing the process allows the client to hold the winning vendor to specific claims made throughout the Read More...
A Modern Tale of Long (Supply Chain) Tails -- Part II
Part I of this blog series introduced the notion of long tails in modern supply chains. That blog post also introduced the vendor ToolsGroup and its solution

H Part 1  Tale of Long (Supply Chain) Tails -- Part II Part I of this blog series introduced the notion of long tails in modern supply chains. That blog post also introduced the vendor  ToolsGroup and its solution for planning and optimizing finished goods in distribution environments. So, How Does ToolsGroup Solve the Distribution Puzzle? Most of the benefits are driven here by the distinctive Stock Mix Optimization capability that has delivered higher service levels with much less inventory for ToolsGroup Read More...

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