Hammer BPR Peter Senge

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CPR on BPR: Long Live Business Process Reengineering Part 1: A ...

by Randy Garland

... TQM), Knowledge Management lead by Peter Senge of MIT ... of course, Business Process
Reengineering (BPR), that 90's ... fad fostered and enamored by Hammer and Champy ...

http:/.../Research/ResearchHighlights/Crm/2001/08/research_notes/TU_CR_RGG_08_21_01_1.asp - 14k - 2001-08-21

Summary: Without sound business process analysis, design, and possible re-design or full-blown reengineering in place before you bring in technology, your CRM (or any IT) efforts are doomed to fail.

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