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CRM 101 » The TEC Blog
... Aware Of It’s all fine and good to implement a CRM system, but there a few things
you should know if you don’t want to be blindsided by a CRM catastrophe: ...
blog.technologyevaluation.com/blog/2008/01/07/crm-101/ - 28k - 2008-01-07

Customer Relationship Management (CRM):Vertical Marketing crmEZ. ...
... are trained in sales and marketing processes and sales management as well as in
CRM. VMI also has a technical team of engineers to implement the designs ...
http:/.../software/500-21155/Customer-Relationship-Management-CRM/Vertical-Marketing-crmEZ-net.html - 6k - 2008-05-07

Customer Relationship Management Showdown: Microsoft Dynamics CRM ...
by Larry Blitz
... enterprise asset management (EAM), or any other system certainly has technical elements,
such systems require much more than a technical skill set to implement ...
http:/.../Research/ResearchHighlights/CRM/2008/01/research_notes/VS_CR_LB_01_30_08_1.asp - 21k - 2008-01-30
Summary: For this Showdown, we looked at all three of the main CRM modules: sales force automation, marketing automation, and customer service and support. To eliminate any chance of bias and to ensure a level playing field, all the criteria that make up these three modules in our CRM Evaluation Center were given

Social Networks: How They're Turning CRM Upside Down
by Wayne Thompson
... enterprise asset management (EAM), or any other system certainly has technical elements,
such systems require much more than a technical skill set to implement ...
http:/.../Research/ResearchHighlights/CRM/2007/10/research_notes/PC_CR_WT_10_24_07_1.asp - 101k - 2007-11-28
Summary: Social networking has collided with customer relationship management, and it's turning the relationship between businesses and their customers upside down. Today, businesses are using social networking sites like Facebook and MySpace or, as is the case with Procter & Gamble, developing their own social n

SaaSy Discussions (Part Ia) » The TEC Blog
... makes CRM more relevant to each organization. The UI Configuration Workbench (UCW)
feature provides Customization Framework (for users to implement, re-use and ...
blog.technologyevaluation.com/blog/2008/04/28/saasy-discussions-part-ia/ - 34k - 2008-04-28

Minimizing the Total Cost of Technical Support for Enterprise ...
by David Bourque
... enterprise asset management (EAM), or any other system certainly has technical elements,
such systems require much more than a technical skill set to implement ...
http:/.../ResearchHighlights/TechnologySelections/2008/01/research_notes/TU_TS_DB_01_25_08_1.asp - 23k - 2008-01-25
Summary: Many organizations don t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise software solution. The fact is, poor technical support can have a severe impact on a solution s total cost of ownership.

The Demo Crime Files!
by Bob Riefstahl
... enterprise asset management (EAM), or any other system certainly has technical elements,
such systems require much more than a technical skill set to implement ...
http:/.../Research/ResearchHighlights/ExecutiveView/2008/01/research_notes/MI_EV_XRF_01_23_08_1.asp - 24k - 2008-01-23
Summary: This article is part of the continuing education all software demonstrators need to ensure their fundamental skills remain sharp. It points out three common crimes made in demonstrations, how to recognize them, and suggests alternative approaches.

Software Selection: A Third Alternative Part One: The Buyer s ...
by Joseph J. Strub
... enterprise asset management (EAM), or any other system certainly has technical elements,
such systems require much more than a technical skill set to implement ...
http:/.../Research/ResearchHighlights/ExecutiveView/2008/01/research_notes/MI_EV_XJS_01_21_08_1.asp - 26k - 2008-01-21
Summary: There are two prevailing approaches for selecting enterprise-wide software: the functions and features approach and the business processes approach. Yet a third alternative does exist one that takes the best aspects of these two to provide the assurances needed by the buyer and the efficiency desired b

Human Resources for Small to Medium Businesses
by Jeff Spitzer
... enterprise asset management (EAM), or any other system certainly has technical elements,
such systems require much more than a technical skill set to implement ...
http:/.../Research/ResearchHighlights/HumanResources/2008/01/research_notes/TU_HR_JS_01_18_08_1.asp - 28k - 2008-01-17
Summary: When small to medium businesses shop around for a human resources (HR) solution, their main considerations are whether to go for a hosted or non-hosted solution, or to simply outsource HR functions altogether. It s important to know the advantages and disadvantages of each before making a selection.

Your Reference Guide to SMB Accounting Software Features
by TEC staff
... enterprise asset management (EAM), or any other system certainly has technical elements,
such systems require much more than a technical skill set to implement ...
http:/.../Research/ResearchHighlights/Accounting/2008/01/research_notes/TU_AC_TS_01_16_08_1.asp - 29k - 2008-01-16
Summary: This reference guide provides insight into the accounting features and functions currently available on today s market for small to medium businesses (SMBs). It will help you determine which features your organization needs and doesn t need.

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