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Difficult Conversations: Positioning Your CEO in a CRM ...
| by Glen S. Petersen |
... Difficult Conversations: Positioning Your CEO in a CRM Implementation Part One:
Sources of Misconception
and Faulty Assumptions Glen S. Petersen - November 23 ...
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| http:/.../Research/ResearchHighlights/CRM/2006/11/research_notes/MI_CR_XGP_11_23_06_1.asp - 15k - 2006-11-23 |
| Summary: For a successful customer relationship management (CRM) implementation, the chief executive officer (CEO) must have an ongoing
role in the process. The project implementer must be aware of common CRM misconceptions, and communicate the nature of CRM
to c-level management.
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Difficult Conversations: Positioning Your CEO in a CRM ...
| by Glen S. Petersen |
... Difficult Conversations: Positioning Your CEO in a CRM Implementation Part One:
Sources of Misconception
and Faulty Assumptions Featured Author - Glen S ...
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| http:/.../Research/ResearchHighlights/CRM/2005/12/research_notes/MI_CR_XGP_12_28_05_1.asp - 16k - 2005-12-28 |
| Summary: For a successful CRM implementation, the CEO must have an ongoing role in the implementation process. The CIO or the implementer
of the project must be aware of common CRM misconceptions, and communicate the nature of CRM to c-level management.
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Difficult Conversations: Positioning Your CEO in a CRM ...
| by Glen S. Petersen |
... Difficult Conversations: Positioning Your CEO in a CRM Implementation Part One:
Sources of Misconception
and Faulty Assumptions Featured Author - Glen S ...
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| http:/.../Research/ResearchHighlights/Crm/2005/02/research_notes/MI_CR_XGP_02_18_05_1.asp - 16k - 2005-02-18 |
| Summary: For a successful CRM implementation, the CEO must have an ongoing role in the implementation process. The CIO or the implementer
of the project must be aware of common CRM misconceptions, and communicate the nature of CRM to c-level management.
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CRM Testing Throughout Implementation
| by James Lyndsay |
... CRM Testing Throughout Implementation Featured Author - James Lyndsay - October
13, 2004. 1.
Introduction. 2. Supplier or Acquirer. 3. Acceptance Testing. ...
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| http:/.../Research/ResearchHighlights/SoftwareTestTools/2004/10/research_notes/MI_TT_XJL_10_13_04_1.asp - 26k - 2004-10-13 |
| Summary: In terms of strategic partnerships, the acquirer is responsible for judging how well customer relationship management (CRM)
software will function on the equipment and at the site, and with staff, customers, and third-party applications. Acceptance
testing involves three basic flavors: user acceptance, o
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CRM ROI: Creating a Business Case
| by Tom Pisello |
... In the survey, the median initial investment in a CRM application was about $426,000
(USD); this covers
all costs incurred before the CRM implementation began. ...
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| http:/.../Research/ResearchHighlights/Crm/2004/07/research_notes/RN_CR_XTP_07_23_04_1.asp - 16k - 2004-07-23 |
| Summary: Companies need to implement serious yardstick work when seeking to evaluate CRM-software investments. This involves creating
a cost-benefit analysis, determining the tangible and intangible benefits, and the risks involved with CRM implementation.
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Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for ...
... at long last took a look “under the hood” and realized that CCS had a strong CRM
product too as well
as a sizable and seasoned CRM implementation team. ...
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| blog.technologyevaluation.com/.../ - 42k - 2008-01-28 |
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Customer Relationship Management (CRM) - Vars
... We focus exclusively on Customer Relationship Management (CRM) system
implementation and support.
Our core competencies are in CRM ...
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| http:/.../showcases/vars/cat/87128/Customer-Relationship-Management-CRM.html - 29k - 2008-08-28 |
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Customer Relationship Management (CRM) - Vars
... We focus exclusively on Customer Relationship Management (CRM) system
implementation and support.
Our core competencies are in CRM ...
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| http:/.../showcases/vars/cat/87128/Customer-Relationship-Management-CRM.html - 29k - 2008-08-25 |
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CRM Application Users are Key to Project Success
| by Kevin Ramesan |
... sufficient and continuous training, and above all monitoring results are winning
components to help you achieve
real ROI with your CRM implementation.
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| http:/.../Research/ResearchHighlights/Crm/2003/01/research_notes/TU_CR_KR_01_25_03_1.asp - 13k - 2003-01-25 |
| Summary: When implementing a CRM application, consulting firms, vendors, and end users rarely pay enough attention to the important
issues of user training and change management.
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Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for ...
... needs of mid-market, services organizations with Microsoft Dynamics CRM [evaluate
this ... Your
comments and opinions about post-implementation agility and Agresso ...
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| blog.technologyevaluation.com/.../ - 44k - 2008-01-14 |
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