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Customer Relationship Management (CRM) RFP Templates http://rfp.technologyevaluation.com/store.asp?catid=2 Customer Relationship Management (CRM) Software Evaluation Reports http://rfp.technologyevaluation.com/rfi.asp?catid=CRM Customer Relationship Management (CRM) Evaluation Center http://crm.technologyevaluation.com/

CRM: The Truth, The Whole Truth And Nothing But The Truth(For A ...

by Dick Lee/Caribou Lake ... because their only alternative to being forewarned may be leaping into enterprise-wide, mega-bucks, change management-laden CRM implementations—and testing ... http:/.../Research/ResearchHighlights/Crm/2003/02/research_notes/MI_CR_XDL_02_15_03_1.asp - 21k - 2003-02-15 Summary: Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long frustrated potential CRM implementers looking for answers. And getting good answers really matters, because their only alternative to being forewarned may be leaping into enterpr

TEC: Customer Relationship Management (CRM) Evaluation Center

... analytics requirements. Compare the advantages and disadvantages of hosted solutions versus on-site CRM implementations. Access listings ... http://crm.technologyevaluation.com/ - 54k - 2009-08-31

CRM Software Research and Evaluations

... analytics requirements. Compare the advantages and disadvantages of hosted solutions versus on-site CRM implementations. Access listings ... http://www.technologyevaluation.com/request/sre_crm_1.asp - 44k - 2009-09-09

CRM 101 » The TEC Blog

... Simply installing a CRM system is only the beginning. Successful CRM implementations start with a carefully defined organization-wide CRM strategy. ... blog.technologyevaluation.com/blog/2008/01/07/crm-101/ - 39k - 2008-01-07

RTI's CRM Applications Rivals The Major League Providers

by Kevin Ramesan ... history. CRM implementations over the past few years have generally not had a great hit in terms of success rates. Businesses that ... http:/.../Research/ResearchHighlights/Crm/2003/08/research_notes/VN_CR_KR_08_15_03_1.asp - 12k - 2003-08-15 Summary: Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting the software and hardware industry and expanding to other industries with similar requirements in service, helpdesk, sales and marketing. Recently TEC interviewed Michel P.Mallen, RTI

What CRM Should Have Taught IT (although not getting the message ...

by Dick Lee/Caribou Lake ... And the fact that CRM is not, at heart, a technology didn't occur to many companies, particularly companies with IT-led CRM implementations, until they started ... http:/.../Research/ResearchHighlights/Crm/2003/05/research_notes/MI_CR_XDL_05_01_03_1.asp - 17k - 2003-05-01 Summary: IT hasn't properly supported CRM because it hasn't understood either its importance or its requirements. The advent of CRM exacerbated a serious, pre-existing condition, rather than CRM creating the condition. Bottom line-gathering business requirements for technology support should no longer be IT's pro

CRM ROI: Creating a Business Case

by Tom Pisello ... Several 2003 reports claimed the ROI from CRM implementations was dismal, with 8 out of 10 projects failing to deliver on ROI promises, and 50-70 percent ... http:/.../Research/ResearchHighlights/Crm/2004/07/research_notes/RN_CR_XTP_07_23_04_1.asp - 16k - 2004-07-23 Summary: Companies need to implement serious yardstick work when seeking to evaluate CRM-software investments. This involves creating a cost-benefit analysis, determining the tangible and intangible benefits, and the risks involved with CRM implementation.

Welcome to the CRM Mid-Market Abyss-PeopleSoft

by Kevin Ramesan ... enterprises grows and outshines the large implementations, the market gets crowded with SME application providers. The SME market potential has CRM vendors and ... http:/.../Research/ResearchHighlights/Crm/2003/06/research_notes/VN_CR_KR_06_26_03_1.asp - 15k - 2003-06-26 Summary: As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large enterprise vendors tend to step on mid-market vendor's toes. The real concern is to determine whether the mid-market cultural and functional differences are well understood and

TEC: CRM for Financial and Insurance Markets Evaluation Center

... analytics requirements. Compare the advantages and disadvantages of hosted solutions versus on-site CRM implementations. Access listings ... http://crm.technologyevaluation.com/financial-insurance/ - 49k - 2009-08-31

Microsoft Convergence 2003 portrayed an Enterprise Solutions ...

by Kevin Ramesan ... A Very .NET Architecture. During the Convergence 2003 event, Microsoft invited two of its customers to demonstrate the success of MS CRM implementations. ... http:/.../Research/ResearchHighlights/Crm/2003/05/news_analysis/NA_CR_KR_05_02_03_1.asp - 14k - 2003-05-02 Summary: Microsoft Convergence 2003 provided a perfect learning experience to appreciate the overall Microsoft Business solutions and the directions that Microsoft intends to take. To that end the word 'convergence' was not an element of pure fate but rather a portrayal of integration between Microsoft back and f