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TEC Products
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Customer Relationship Management: Evolution, Not Revolution
| by Jane Affleck |
... Choosing a new customer relationship management (CRM) solution can ... by making the
enterprise customer-centric instead ... Number One Benefit of Implementing a CRM ...
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| http:/.../Research/ResearchHighlights/CRM/2007/09/research_notes/TU_CR_JA_09_24_07_1.asp - 15k - 2007-09-24 |
| Summary: Customer relationship management (CRM) can be a tool for positive change in businesses' operations. Or CRM can—unintentionally—cause
a host of problems, from lost employee time to lost customer data. But with the right information, implementing CRM allows
evolution without the upset of revolution.
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Customer Relationship Management Strategies Part Three: Achieving ...
| by Mike Holland and Trinh Abrell |
... Companies contemplating implementing a CRM strategy must ... the customer, and how the
customer can acquire ... Additionally, a relationship can suffer without careful ...
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| http:/.../Research/ResearchHighlights/Crm/2005/02/research_notes/MI_CR_XMH_02_16_05_1.asp - 19k - 2005-02-16 |
| Summary: Developing the competitive edge involves information gathering and communicating. Using a continuous feedback loop that incorporates
sales, service, and customer satisfaction, will help you realize the benefits of a CRM system.
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Customer Relationship Management Strategies Part Two: Creating ...
| by Mike Holland and Trinh Abrell |
... Customer relationship management is a total business strategy; therefore, proper
planning
is ... After all, you are implementing a customer management system to ...
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| http:/.../Research/ResearchHighlights/Crm/2005/02/research_notes/MI_CR_XMH_02_15_05_1.asp - 34k - 2005-02-15 |
| Summary: CRM system can increase your profits and build customer loyalty by streamlining your processes and provide better quality
products and services. However, you first must be prepared to overcome lack of requirements, combat scope creep, and compensate
for lack of skills.
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Hosted versus On-premises Customer Relationship Management
| by Richard R. Smith |
... to quickly implement complex customer (CRM) and ... most common pitfalls associated with
implementing
complex business ... needed during the term of the relationship. ...
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| http:/.../Research/ResearchHighlights/CRM/2006/07/research_notes/MI_CR_XRS_07_07_06_1.asp - 15k - 2006-07-07 |
| Summary: The dot-com revolution has left few impressions as significant as the hosted software phenomenon. In fact, its success has
caused many organizations with reservations about hosted solutions to think twice. So what exactly are its advantages and
disadvantages?
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Customer Relationship Management (CRM):CDC Software Pivotal CRM
... Pivotal CRM is the customer relationship management (CRM) product ... processes and
external
customer experience that fit ... and effort in implementing custom systems ...
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| http:/.../software/500-21184/Customer-Relationship-Management-CRM/CDC-Software-Pivotal-CRM.html - 6k - 2008-11-27 |
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Integrating Customer Relationship Management and Service ...
| by P.J. Jakovljevic |
... Implementing appropriate knowledge-based and intelligent search–backed ... of the
three-part
series Integrating Customer Relationship Management and Service ...
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| http:/.../Research/ResearchHighlights/CRM/2007/12/research_notes/TU_CR_PJ_12_07_07_1.asp - 16k - 2007-12-07 |
| Summary: The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts.
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Customer Relationship Management (CRM) - Vars
... has over 20 years of experience implementing manufacturing and ... We focus exclusively
on Customer
Relationship Management (CRM) system implementation and support ...
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| http:/.../showcases/vars/cat/87128/Customer-Relationship-Management-CRM.html - 37k - 2008-11-27 |
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Customer Relationship Management Strategies Part One: Changing ...
| by Mike Holland and Trinh Abrell |
... in sales is due to customer relationship management as opposed ... Holland is president
of Management Advisory Systems ... for selecting and implementing business and ...
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| http:/.../Research/ResearchHighlights/Crm/2005/02/research_notes/MI_CR_XMH_02_14_05_1.asp - 14k - 2005-02-14 |
| Summary: Mid-sized companies have the agility of small businesses, and are resource-rich enough to handle CRM implementation. However,
without comprehensive planning, attainable objectives, metrics, and check points mid-sized companies will not realize success
and full potential from their CRM system.
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Customer Relationship Management (CRM):Vertical Marketing crmEZ. ...
... The vendor focuses exclusively on customer relationship management (CRM) system
implementation
and ... VMI has been implementing CRM solutions for over twenty years ...
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| http:/.../software/500-21155/Customer-Relationship-Management-CRM/Vertical-Marketing-crmEZ-net.html - 6k - 2008-11-27 |
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Customer Relationship Management Strategies Part Four: Strategies ...
| by Mike Holland and Trinh Abrell |
... will expand on specific customer relationship management (CRM) system ... efficiencies,
sales growth, customer growth etc ... items by implementing innovative software ...
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| http:/.../Research/ResearchHighlights/Crm/2005/02/research_notes/MI_CR_XMH_02_17_05_1.asp - 24k - 2005-02-17 |
| Summary: Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan
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CART 
