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TEC Products
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Integrating Customer Relationship Management through Software As A ...
| by Jim Berkowitz |
... The third approach to CRM application integration is to use the tools provided by
the CRM vendor
for customizing, extending, and integrating its application ...
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| http:/.../Research/ResearchHighlights/CRM/2005/12/research_notes/RN_CR_XJB_12_06_05_1.asp - 17k - 2005-12-06 |
| Summary: The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated
business suites like NetSuite standalone solutions like salesforce.com, are heeding the demand for software as a service,
but they are approaching the market with very differen
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Siebel: Great Plans for Great Plains
| by L. Talarico |
... ERP vendors such as Oracle and SAP have strengths in integrating CRM modules with
the back end,
but lack the functionality of full enterprise CRM suites such ...
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| http:/.../research/researchhighlights/ecommerce/2000/10/news_analysis/na_ec_ljt_10_03_00_1.asp - 8k - 2000-10-03 |
| Summary: Siebel and Great Plains recently announced plans to expand their partnership allowing Great Plains' VARs to sell Siebel's
eBusiness Applications. This agreement will allow Great Plains partners to sell a wide range of enterprise applications to
upper-midmarket organizations
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Knowledge Management: The Core of Service Resolution Management
| by P.J. Jakovljevic |
... and Service Resolution Management. Knowledge management (KM) is at the core
of integrating CRM
and SRM. KM software aims at helping ...
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| http:/.../Research/ResearchHighlights/CRM/2007/12/research_notes/TU_CR_PJ_12_12_07_1.asp - 13k - 2007-12-12 |
| Summary: Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence
the need for knowledge management software, which helps companies segment and then distribute the information their customers
want to know.
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ERP Plus and Beyond
| by P.J. Jakovljevic |
... From the Brink of Demise. By integrating CRM and ERP, and adding knowledge management
processes,
PowerCerv provided a rather decent functional scope. ...
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| http:/.../Research/ResearchHighlights/ERP/2005/12/research_notes/PN_ER_PJ_12_15_05_1.asp - 26k - 2005-12-15 |
| Summary: ERP Plus provides tools that metal fabricators need to streamline their quoting, order entry, inventory control, production,
labor collection, shipping, and invoicing processes.
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PeopleSoft 8 Launched – Anything to Write Home About?
| by P.J. Jakovljevic |
... customer service. This kind of knowledge only comes from integrating CRM
software with back-office
systems. Additional advantages ...
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| http:/.../ResearchHighlights/BusinessApplications/2000/09/research_notes/EN_BA_PJ_09_07_00_1.asp - 26k - 2000-09-07 |
| Summary: PeopleSoft, once a high flyer owing to its congenial culture and slick ERP product, has unveiled a number of new, possibly
revolutionary enterprise applications that it hopes will help it end a protracted dry season and put it back on the ERP top
chart. The company has invested two years and over a half
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Integrating Customer Relationship Management and Service ...
| by P.J. Jakovljevic |
... This is part one of the three-part series Integrating Customer Relationship ... knowledge
management
is discussed, along with its relationship to CRM and service ...
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| http:/.../Research/ResearchHighlights/CRM/2007/12/research_notes/TU_CR_PJ_12_07_07_1.asp - 16k - 2007-12-07 |
| Summary: The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts.
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PeopleSoft: Giving Fervent Hope To The Market And Jitters To The ...
| by P.J. Jakovljevic |
... customer relationships. This kind of knowledge only comes from integrating
CRM software with
back-office systems. Additional advantages ...
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| http:/.../ResearchHighlights/BusinessApplications/2001/06/research_notes/EN_BA_PJ_06_27_01_1.asp - 25k - 2001-06-27 |
| Summary: PeopleSoft has joined the elite group of vendors that can deliver a majority of the components of a complete e-business framework.
If one considers all aspects of a CRM or SCM evaluation, PeopleSoft has earned the license to be evaluated along with market
leaders.
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SAP - A Humble Giant From The Reality Land? Part 4: SAP's Strategy
| by P.J. Jakovljevic |
... customer relationships. This kind of knowledge only comes from integrating
CRM software with
back-office systems. Additional advantages ...
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| http:/.../ResearchHighlights/BusinessApplications/2001/08/research_notes/EN_BA_PJ_08_07_01_1.asp - 18k - 2001-08-06 |
| Summary: It appears as though SAP feels confident now that its software solutions outside of its core ERP can stand on their own and
attract new customers.
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PeopleSoft - Catching Its Second Wind From The Internet Part 2 ...
| by P.J. Jakovljevic |
... customer service. This kind of knowledge only comes from integrating CRM
software with back-office
systems. Additional advantages ...
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| http:/.../ResearchHighlights/BusinessApplications/2001/06/research_notes/VN_BA_PJ_06_06_01_1.asp - 41k - 2001-06-06 |
| Summary: PeopleSoft invested two years and over a half billion dollars to develop new Internet-based enterprise applications. It now
has a pure Internet platform a new set of products and a new assertive attitude. This part examines the strengths and challenges
PeopleSoft now faces in today’s cutthroat competi
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Epicor Claims The Forefront Of CRM.NET-ification Part 1
| by P.J. Jakovljevic |
... To support the claim of Clientele's traditionally strong CRM functionality across
the board - integrating
sales, marketing and support departments - on May 8 ...
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| http:/.../Research/ResearchHighlights/Crm/2002/06/news_analysis/NA_CR_PJ_06_11_02_1.asp - 12k - 2002-06-11 |
| Summary: By harnessing .NET possibly more zealously than its creator Microsoft’s Great Plains and Navision enterprise counterparts,
and while difficult market conditions continue to persist, Epicor might be showing us that ‘a brave heart and wise mind’ can
keep it in the mid-market leadership race amongst a
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