-
Abstract:
Web Services is a no-brainer as a standard mechanism for providing access to enterprise applications and data; this will
allow businesses to create words out of alphabet soup (ERP, SFA, CRM, EAI, EJB, COM, BFD). Nothing about Web Services, however,
addresses the front-end complexity of dealing with multi (...)
Excerpt related to
InterAction:
The Next Big Thing or Integration-The Interaction Server Part 2: Possible Solutions. Greg ...
this. Introducing the Interaction Server. ...
Published:
2002-05-22
-
Abstract:
Will firewalls and sign-language soon be interactive? If anyone can do it, Cybernet Systems will be the first. (...)
Excerpt related to
InterAction:
Will firewalls and sign-language soon be interactive? If anyone can do it, Cybernet Systems will be the first.
Published:
2000-09-01
-
Abstract:
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce Automation. Find
Free White Papers, Case Studies, and Other Resources Associated with Workforce Automation and Interaction Center ROI. Interaction
center managers must deliver greater value on small (...)
Excerpt related to
InterAction:
Enhancing Interaction Center ROI in Turbulent Economic Times: Beyond Traditional Data Sources for Workforce
Automation. Find Free White Papers, Cas...
Published:
2010-03-11
-
Abstract:
What happens between the time customers begin to research a product and the final purchase? They’re likely to check out your—and
your competitors’—websites, retail stores, contact centers, and blogs. And each point of contact puts your company in a competitive
situation. That’s why the most imp (...)
Excerpt related to
InterAction:
3 Steps to Making Every Interaction Count. Source ... world. Download <strong>3 Steps
to Making Every Interaction Count</strong>. Comments: ...
Published:
2010-03-11
-
Abstract:
Software Technology evolves in phases. The fundamental assumptions of the current era change dramatically, rendering existing
solutions inadequate. This creates an "inflection point", where new assumptions are the catalyst for innovation, and new solutions
are the end result. (...)
Excerpt related to
InterAction:
The Next Big Thing or Integration-The Interaction Server Part 1: Background and Evolving Problem. ...
Part 2 will discuss Web Services and the Interaction Server. ...
Published:
2002-05-21
-
Abstract:
Software Technology evolves in phases. The fundamental assumptions of the current era change dramatically, rendering existing
solutions inadequate. This creates an "inflection point", where new assumptions are the catalyst for innovation, and new solutions
are the end result. (...)
Excerpt related to
InterAction:
The Next Big Thing or Integration-The Interaction Server Part 1: Background and Evolving Problem. ...
Part 2 will discuss Web Services and the Interaction Server. ...
Published:
2002-05-21
-
Abstract:
Web Services is a no-brainer as a standard mechanism for providing access to enterprise applications and data; this will
allow businesses to create words out of alphabet soup (ERP, SFA, CRM, EAI, EJB, COM, BFD). Nothing about Web Services, however,
addresses the front-end complexity of dealing with multi (...)
Excerpt related to
InterAction:
The Next Big Thing or Integration-The Interaction Server Part 2: Possible Solutions. Greg ...
this. Introducing the Interaction Server. ...
Published:
2002-05-22
-
Abstract:
Will firewalls and sign-language soon be interactive? If anyone can do it, Cybernet Systems will be the first. (...)
Excerpt related to
InterAction:
Will firewalls and sign-language soon be interactive? If anyone can do it, Cybernet Systems will be the first.
Published:
2000-09-01
-
Abstract:
Industry observations indicate that few enterprises have been successful in implementing seamless networks to provide consistently
updated customer information across multiple channels of access, including data stored and used within and outside contact
center applications. There are several reasons for (...)
Excerpt related to
InterAction:
Merging Tactical and Strategic Information to Perfect the Customer Interaction Experience. Source: RightNow
Technologies. Document ...
Published:
2010-03-11
-
Abstract:
Turn the Internet into a Strategic Sales and Interaction Channel. Reports and Other Software to Use In Your System and to
reach a Strategic Sales and Interaction Channel. With the emergence of the Internet, the business environment has changed
for many organizations, and will change to an even greater ext (...)
Excerpt related to
InterAction:
Turn the Internet into a Strategic Sales and Interaction Channel. Reports and Other Software to Use In Your
System and to reach a Strategic Sales a...
Published:
2010-03-11
-
Abstract:
Interface Software, a provider of relationship intelligence to professional services firms, introduces InterAction 5 with
three additional modules aimed at facilitating collaborative work in both legal- and project-based environments. InterAction
5 reinforces Interface Software's customer relationship ma (...)
Excerpt related to
InterAction:
Interface Software, a provider of relationship intelligence to professional services firms, introduces InterAction
5 with three additional modules...
Published:
2004-08-26
-
Abstract:
Today, financial services firms are increasingly focusing on organic growth—forcing contact centers to drive cross-selling
efforts as well as strengthen customer relationships. But in order to contribute to profitable growth, they must be able to
quickly identify and address customers in a personalized (...)
Excerpt related to
InterAction:
The Profit-minded Contact Center: Building an ROI Case for Customer Interaction Solutions in Financial Services.
Source: Portrait ...
Published:
2010-03-11
-
Abstract:
Whether in a business-to-consumer (B2C) or business-to-business (B2B) context, customers demand multiple channels through
which they can find information, purchase goods, view and pay their bills, request services, or get support based on their
specific needs and preferences. Discover solutions that can (...)
Excerpt related to
InterAction:
How to Deliver a Great Customer Experience and Lower Costs: Achieving Interaction Excellence Across Multiple
Touch Points. Source ...
Published:
2010-09-01
-
Abstract:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are
seeking a more specialized and industry specific tool. From the larger organization to the smallest customers, CRM buyers
are expecting their applications to follow their business mode (...)
Excerpt related to
InterAction:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking
a more specialize...
Published:
2003-05-28
-
Abstract:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are
seeking a more specialized and industry specific tool. From the larger organization to the smallest customers, CRM buyers
are expecting their applications to follow their business mode (...)
Excerpt related to
InterAction:
The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking
a more specialize...
Published:
2003-05-28
-
Abstract:
This continues a reprint of the summary chapter from the book Managing Your Supply Chain Using Microsoft Navision by Dr.
Scott Hamilton. (...)
Excerpt related to
InterAction:
This continues a reprint of the summary chapter from the book Managing Your Supply Chain Using Microsoft Navision by Dr. Scott
Hamilton.
Published:
2005-07-06
-
Abstract:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable business definitions mapped to the different CRM system schemas throughout the organization. (...)
Excerpt related to
InterAction:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable bus...
Published:
2002-12-25
-
Abstract:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable business definitions mapped to the different CRM system schemas throughout the organization. (...)
Excerpt related to
InterAction:
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized,
reusable bus...
Published:
2002-12-25
-
Abstract:
SAN JOSE, Calif.--(BUSINESS WIRE)--Dec. 20, 1999-- Cisco Systems, Inc. today announced that its recently released Cisco eMail
Manager, an enterprise- and service provider-class solution for managing high volumes of customer inquiries submitted to company
mailboxes or to a Web site, has been chosen by bra (...)
Excerpt related to
InterAction:
SAN JOSE, Calif.--(BUSINESS WIRE)--Dec. 20, 1999-- Cisco Systems, Inc. today announced that its recently released Cisco eMail
Manager, an enterpri...
Published:
2000-01-03
-
Abstract:
On May 2, SAP AG, the leading provider of enterprise software applications, announced a strategic alliance with Nortel Networks
to develop and integrate industry-specific CRM solutions. (...)
Excerpt related to
InterAction:
On May 2, SAP AG, the leading provider of enterprise software applications, announced a strategic alliance with Nortel Networks
to develop and int...
Published:
2000-05-31