Kana Software

The Mid-Market Is Consolidating, Lo And Behold

by P.J. Jakovljevic ... intelligence solutions. The combined company will be called Kana Software and will have an install base of more than 1300 customers. ... http:/.../Research/ResearchHighlights/BusinessApplications/2001/05/news_analysis/NA_BA_PJ_05_11_01_1.asp - 20k - 2001-05-11 Summary: While the higher end of the business applications market has experienced only limited merger & acquisition activity during 2000 (mainly seen in ERP losers been devoured by ERP outsiders), the mid-market has seen more vibrant intra-market activity, which particularly accelerated during the first few month

Lipstream Speaks to Kana

by L. Talarico ... popular CRM suites such as Quintus' eContact Suite and Kana's eBusiness applications ... Software Developer Kit (SDK) Version - This version provides CRM vendors a ... http:/.../Research/ResearchHighlights/eCommerce/2000/09/news_analysis/NA_EC_LJT_09_06_00_1.asp - 9k - 2000-09-06 Summary: Lipstream, the company that provides voice enabled chat to Excite, also supplies Voice over IP software to eCRM vendors. Kana is the most recently announced CRM customer. Kana has voice enabled their RealTime offering to provide ecommerce sites a way to talk to their customers.

Onyx Software: CRM Vendor Battling For Viability

by L. Talarico ... The founders saw a demand for packaged software that could consolidate customer data ... the mid- to high-end market Onyx primarily competes with Siebel and Kana. ... http:/.../Research/ResearchHighlights/eCommerce/2000/12/research_notes/VN_EC_LJT_12_04_00_1.asp - 20k - 2000-12-04 Summary: Onyx Software is one of the few direct competitors of Siebel Systems with a solid chance at long-term success in the CRM market. A strong customer focus and a commitment to a 100% web-based architecture are just two of its critical success factors. Find out how Onyx is staking its claim.

SalesLogix and ACT! Officially Branded As Best Software Part 2 ...

by P.J. Jakovljevic ... been ADP, Employease, Ultimate Software, Agresso, and Lawson, while in the pure-CRM mid-market, that would be the likes of Onyx, Pivotal, Kana, Salesforce. ... http:/.../Research/ResearchHighlights/Erp/2002/07/news_analysis/NA_ER_PJ_07_30_02_1.asp - 16k - 2002-07-30 Summary: The company must clearly articulate its plans and the timeline for integration for each of its products. Otherwise it may face confusion and/or anxiety amongst both its current and potential customers as well as within its VARs.

Best Software To Hold Competition At Bay Part Four: Challenges & ...

by P.J. Jakovljevic ... long been ADP, Employease, Ultimate Software, Agresso, and Lawson, while in the pure-CRM mid-market, that would be the likes of Onyx, Pivotal, Kana, E.Piphany ... http:/.../Research/ResearchHighlights/Crm/2002/12/research_notes/EN_CR_PJ_12_23_02_1.asp - 15k - 2002-12-23 Summary: The downside, as a rule, is the painstaking integration effort yet to be devised for a number of remaining products in the Sage’s/Best’s family and to be subsequently exerted, as there is always a large time bracket from concept to actual materialization. Further, integration is never a simple feat.

Epicor Picks Clarus' Bargain At The Software Flea Market Part 2 ...

by P.J. Jakovljevic ... its peers (eg, Microsoft Business Solutions, ACCPAC, Exact Software, Best Software and Scala ... be the likes of Onyx, Microsoft CRM, Pivotal, Kana, Salesforce.com ... http:/.../Research/ResearchHighlights/eCommerce/2002/12/news_analysis/NA_EC_PJ_12_05_02_1.asp - 17k - 2002-12-05 Summary: The wealth of product names and a still somewhat unwieldy slew of products, presents sales and marketing confusion for Epicor, both internally and externally across the globe. Therefore, as Epicor has a myriad of products in its portfolio that could benefit from integration with Clarus and/or CRM.NET, it

Best Software Delivers More Insights To Its Partners (As Well As ...

by P.J. Jakovljevic ... Employease, Ultimate Software, Unit 4 Agresso, IBM, Cezanne, and Lawson, while in the pure-CRM mid-market, that would be the likes of Onyx, Pivotal, Kana, E ... http:/.../Research/ResearchHighlights/Erp/2003/07/research_notes/EN_ER_PJ_07_29_03_1.asp - 24k - 2003-07-29 Summary: Best Software/Sage is a company that delivers products based on savvy understanding of its customers' needs, of the competitive forces in the market, and on constant adaptability. It is still standing on top of the hill in many SME markets, and it is typically a much more difficult task for anyone to cap

Microsoft Paints CRM Landscape On Lately A ‘Still Nature’ ...

by P.J. Jakovljevic ... Thus, such mid-market CRM vendors as Onyx, Best Software/SalesLogix, Pivotal, Kana, and E.piphany might have thereby acquired another lease of life extension ... http:/.../Research/ResearchHighlights/Crm/2002/08/research_notes/EN_CR_PJ_08_16_02_1.asp - 14k - 2002-08-16 Summary: Microsoft’s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology transition from Windows to .NET, using Internet rather than PCs. Microsoft Business Solutions is now up to its gills with soul-searching dilemmas, possibly with more issues t

Marketing Automation: Coming of Age Slowly

by P.J. Jakovljevic ... This category would include the likes Siebel Systems, Chordiant Software, Pivotal, E.piphany, Kana, Onyx, Amdocs, PeopleSoft, SAP, and Oracle. ... http:/.../Research/ResearchHighlights/Crm/2004/05/research_notes/TU_CR_PJ_05_15_04_1.asp - 24k - 2004-05-15 Summary: Marketing is possibly the only remaining major business function yet to revise its core processes to take advantage of IT that can cut time, costs, and improve the quality of its operation. Nevertheless with marketing automation there are huge untapped opportunities for business improvement, given market

CRM is Busting Out Of Its Britches: Operational, Analytical, and ...

by Randy Garland ... craze, when "money was free" and intellectual capital and software functionality were ... buy outs and consolidations (for one example, see the Kana reference in ... http:/.../Research/ResearchHighlights/Crm/2001/08/research_notes/TN_CR_RGG_08_27_01_1.asp - 17k - 2001-08-27 Summary: Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise applications, but not much beyond. Fast forward to 2001. CRM has gotten fat, and the fatter it gets, it becomes more difficult to understand, more expensive to buy, more dif