Kana

Lipstream Speaks to Kana

by L. Talarico ... ÿþLipstream Speaks to Kana L. Talarico - September 6, 2000 Event Summary. Lipstream Networks, Inc., a Voice Over Internet Protocol ... http:/.../Research/ResearchHighlights/eCommerce/2000/09/news_analysis/NA_EC_LJT_09_06_00_1.asp - 9k - 2000-09-06 Summary: Lipstream, the company that provides voice enabled chat to Excite, also supplies Voice over IP software to eCRM vendors. Kana is the most recently announced CRM customer. Kana has voice enabled their RealTime offering to provide ecommerce sites a way to talk to their customers.

The Mid-Market Is Consolidating, Lo And Behold

by P.J. Jakovljevic ... The most recent was the April 9 merger agreement between Kana Communications, Inc. (NASDAQ: KANA), a provider of enterprise relationship ... http:/.../Research/ResearchHighlights/BusinessApplications/2001/05/news_analysis/NA_BA_PJ_05_11_01_1.asp - 20k - 2001-05-11 Summary: While the higher end of the business applications market has experienced only limited merger & acquisition activity during 2000 (mainly seen in ERP losers been devoured by ERP outsiders), the mid-market has seen more vibrant intra-market activity, which particularly accelerated during the first few month

Onyx Software: CRM Vendor Battling For Viability

by L. Talarico ... GoldMine Front Office 2000. In the mid- to high-end market Onyx primarily competes with Siebel and Kana. Siebel sells Siebel MidMarket ... http:/.../Research/ResearchHighlights/eCommerce/2000/12/research_notes/VN_EC_LJT_12_04_00_1.asp - 20k - 2000-12-04 Summary: Onyx Software is one of the few direct competitors of Siebel Systems with a solid chance at long-term success in the CRM market. A strong customer focus and a commitment to a 100% web-based architecture are just two of its critical success factors. Find out how Onyx is staking its claim.

Marketing Automation: Coming of Age Slowly

by P.J. Jakovljevic ... This category would include the likes Siebel Systems, Chordiant Software, Pivotal, E.piphany, Kana, Onyx, Amdocs, PeopleSoft, SAP, and Oracle. ... http:/.../Research/ResearchHighlights/Crm/2004/05/research_notes/TU_CR_PJ_05_15_04_1.asp - 24k - 2004-05-15 Summary: Marketing is possibly the only remaining major business function yet to revise its core processes to take advantage of IT that can cut time, costs, and improve the quality of its operation. Nevertheless with marketing automation there are huge untapped opportunities for business improvement, given market

Should Uniqueness Vouch For Marketing Automation Niche Players?

by P.J. Jakovljevic ... This category would include the likes Siebel Systems, Chordiant Software, Pivotal, E.piphany, Kana, Onyx, Amdocs, PeopleSoft, SAP and Oracle. ... http:/.../Research/ResearchHighlights/Crm/2003/06/news_analysis/NA_CR_PJ_06_28_03_1.asp - 29k - 2003-06-28 Summary: Unica's possibly unique set of broad and astute functional footprint and geographic coverage, easily-deployable product with proven quick payback may prove the fact that the marketing automation point providers with a differentiating value proposition and with immaculate execution may prevail the onslaug

Onyx Thinks ASP Opportunities Are A Gem

by L. Talarico ... Onyx Software, a CRM vendor that competes against the likes of Siebel, Kana, and Pivotal in the mid-market, is committed to distributing its applications ... http:/.../research/researchhighlights/ecommerce/2000/10/news_analysis/na_ec_ljt_10_18_00_1.asp - 11k - 2000-10-18 Summary: Onyx Software is a CRM vendor that competes in the mid-market. Onyx considers implementation risk, implementation time, and distribution strategy to be significant competitive variables. The result is a clearly defined ASP strategy that emphasizes forging quality relationships with a few ASPs.

Microsoft Paints CRM Landscape On Lately A ‘Still Nature’ ...

by P.J. Jakovljevic ... Thus, such mid-market CRM vendors as Onyx, Best Software/SalesLogix, Pivotal, Kana, and E.piphany might have thereby acquired another lease of life extension ... http:/.../Research/ResearchHighlights/Crm/2002/08/research_notes/EN_CR_PJ_08_16_02_1.asp - 14k - 2002-08-16 Summary: Microsoft’s ambition will be its greatest challenge, as the company is concurrently experiencing an almost disruptive technology transition from Windows to .NET, using Internet rather than PCs. Microsoft Business Solutions is now up to its gills with soul-searching dilemmas, possibly with more issues t

CRM is Busting Out Of Its Britches: Operational, Analytical, and ...

by Randy Garland ... And wave after wave of multi-million if not multi-billion dollar buy outs and consolidations (for one example, see the Kana reference in the Tech Note sited ... http:/.../Research/ResearchHighlights/Crm/2001/08/research_notes/TN_CR_RGG_08_27_01_1.asp - 17k - 2001-08-27 Summary: Back in the early 90’s, ‘CRM’ wasn’t even a trendy acronym. You had a few players thinking beyond 'stovepipe' enterprise applications, but not much beyond. Fast forward to 2001. CRM has gotten fat, and the fatter it gets, it becomes more difficult to understand, more expensive to buy, more dif

Pure-Play CRM Vendors: Choose an Integrated or Best-of-Breed ...

by Randy Garland ... webification products such as Right Now! Technologies, or partial-story vendors such as Kana or eGain. They claim that users should ... http:/.../Research/ResearchHighlights/Crm/2001/09/research_notes/TN_CR_RGG_09_05_01_1.asp - 17k - 2001-09-05 Summary: When selecting a CRM vendor should you go with a one-source solution, reducing the need for integration with other corporate data sources, or go with a best-of-breed approach, getting the best in each category but being left with standalone applications that must be integrated? This article compares the

Best Software To Hold Competition At Bay Part Four: Challenges & ...

by P.J. Jakovljevic ... long been ADP, Employease, Ultimate Software, Agresso, and Lawson, while in the pure-CRM mid-market, that would be the likes of Onyx, Pivotal, Kana, E.Piphany ... http:/.../Research/ResearchHighlights/Crm/2002/12/research_notes/EN_CR_PJ_12_23_02_1.asp - 15k - 2002-12-23 Summary: The downside, as a rule, is the painstaking integration effort yet to be devised for a number of remaining products in the Sage’s/Best’s family and to be subsequently exerted, as there is always a large time bracket from concept to actual materialization. Further, integration is never a simple feat.