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TEC Products
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Knowledge Management: The Core of Service Resolution Management
| by P.J. Jakovljevic |
| <% articleid = 4193%>. ... |
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| http:/.../Research/ResearchHighlights/CRM/2007/12/research_notes/TU_CR_PJ_12_12_07_1.asp - 58k - 2008-01-25 |
| Summary: Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence
the need for knowledge management software, which helps companies segment and then distribute the information their customers
want to know.
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The Keys to Effective Project Governance Leadership
| by Jed Simms |
| <% articleid = 4189%>. ... |
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| http:/.../Research/ResearchHighlights/projectManagement/2007/12/research_notes/RN_PR_XJS_12_10_07_1.asp - 60k - 2008-02-04 |
| Summary: Project Sponsor.com conducted a three-year research program on project governance. The findings turned up some surprising
facts on how project governance is approached and applied in businesses today, and shed some light on what is required for
project governance to be effective.
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Integrating Customer Relationship Management and Service ...
| by P.J. Jakovljevic |
| <% articleid = 4188%>. ... |
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| http:/.../Research/ResearchHighlights/CRM/2007/12/research_notes/TU_CR_PJ_12_07_07_1.asp - 62k - 2008-02-04 |
| Summary: The business case for integrating call center service resolution management into customer relationship management is becoming
increasingly obvious, as companies need to rely more on inbound (customer-generated) calls than on outbound telemarketing
efforts.
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Data Governance: Controlling Your Organization s Mission ...
| by Lyndsay Wise |
| <% articleid = 4184%>. ... |
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| http:/.../ResearchHighlights/BusinessIntelligence/2007/12/research_notes/PC_BI_LW_12_05_07_1.asp - 64k - 2008-02-04 |
| Summary: Controlling your company s key information through data governance is more than just good practice it can make the difference
between success and failure at meeting compliance requirements and at arming your organization with a competitive edge.
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Small Merger Challenges and Recommendations to Users
| by P.J. Jakovljevic |
| <% articleid = 4185%>. ... |
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| http:/.../Research/ResearchHighlights/ERP/2007/12/news_analysis/NA_ER_PJ_12_05_07_1.asp - 65k - 2007-12-21 |
| Summary: The recent merger of enterprise resource planning vendors CMS Software (now known as Solarsoft Business Systems) and XKO Software
presents some challenges. Although little overlap exists between the companies product lines, customers should verify that
pre-merger support and service contracts are hono
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The Sweet Spot of One Merging ERP Vendor
| by P.J. Jakovljevic |
| <% articleid = 4182%>. ... |
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| http:/.../Research/ResearchHighlights/ERP/2007/12/news_analysis/NA_ER_PJ_12_03_07_1.asp - 67k - 2007-12-19 |
| Summary: CMS Software (now known as Solarsoft Business Systems) may not be a huge global player, but its enterprise resource planning
solutions address a wide spectrum of supply chain management requirements, including customizable electronic data interchange
functions, warehousing, distribution, and traceability
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A Quiet ERP Vendor Merger That s Worth a Closer Look
| by P.J. Jakovljevic |
| <% articleid = 4180%>. ... |
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| http:/.../Research/ResearchHighlights/ERP/2007/11/news_analysis/NA_ER_PJ_11_30_07_1.asp - 69k - 2007-12-19 |
| Summary: The CMS Software-XKO Software merger into Solarsoft Business Solutions offers proof that smaller enterprise resource planning
vendors are not extinct yet. Perhaps in the grand scheme of things, no one should really care about such events, but these
less well-known vendors haven t said their last words
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Bolstering the Call Center with Service Resolution Management ...
| by P.J. Jakovljevic |
| <% articleid = 4195%>. ... |
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| http:/.../Research/ResearchHighlights/CRM/2007/12/research_notes/TU_CR_PJ_12_14_07_1.asp - 50k - 2008-02-04 |
| Summary: Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management)
have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition
to improved customer satisfaction rates.
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Are You Tuned into Radio Frequency Identification?
| by Dylan Persaud |
| <% articleid = 4179%>. ... |
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| http:/.../Research/ResearchHighlights/RFID/2007/11/research_notes/TU_RF_DP_11_28_07_1.asp - 71k - 2007-12-17 |
| Summary: This article examines the organizational fit of radio frequency identification (RFID) and its technology s basic mechanics.
Its prohibitive costs often account for the decision to not implement RFID. Yet some factors influencing adoption may shed
new light on why RFID is important.
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From Local to Hosted: The Story of One Company s Migration to On ...
| by Wayne Thompson |
| <% articleid = 4196%>. ... |
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| http:/.../Research/ResearchHighlights/ERP/2007/12/research_notes/PC_ER_WT_12_14_07_1.asp - 52k - 2008-02-04 |
| Summary: Here s the inside story on how an international manufacturer using a traditional, local enterprise resource planning (ERP)
solution shifted gears to end up with an on-demand, remotely hosted ERP system. It wasn t the change the company originally
intended, but the benefits proved too overwhelming to
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CART 
