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The Lexicon of CRM - Part 2: From J to Q
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part article to provide explanation and meaning for

L Part 2  Customer Support Representatives alike. L   LDAP - Lightweight Directory Access Protocol . LDAP is a client-server protocol for accessing a directory service. It is most often used to identify corporate network users, and maintain their passwords, on a central server repository. Some CRM and other enterprise-application vendors are building access to LDAP services into their programs, so that two lists of users and passwords do not need to be maintained (one on an LDAP server, one in the application itse Read More...

Can Software Help Employees Enjoy their Workday (more)? - Part 2


L Part 2  Software Help Employees Enjoy their Workday (more)? - Part 2 Part 1 of this blog series described the genesis and current state of affairs of Workday – a novel company that was founded in March 2005 and launched in November 2006 by two great IT minds and notable PeopleSoft alumni: Dave Duffield and Aneel Bhusri. For a few years now I've been listening to a slew of otherwise hard-to-please analysts and bloggers raving about this software company that has purportedly finally overcome the traditional sho Read More...
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Documents related to » L Part 2


Is There Much More (Pro)Clarity In Microsoft’s BI Strategy Now? - Part 2
Part 1 of this blog series presented Microsoft’s official position on its recent notable change in business intelligence (BI) product strategy, whereby the

L Part 2  There Much More (Pro)Clarity In Microsoft’s BI Strategy Now? - Part 2 Part 1 of this blog series presented Microsoft ’s official position on its recent notable change in business intelligence (BI ) product strategy, whereby the company is breaking apart the business performance management (BPM ) family of products. To that end, Microsoft will include the monitoring and analytic functionality within Microsoft Office SharePoint Server (MOSS) 2007 , while seriously backpedaling on (if not completely Read More...
How Much Supply Chain Optimization Do We Really Need? - Part 2
Part 1 of this blog series introduced the concept of (Rapid) Response Management in the realm of supply chain management (SCM) via a software category pioneer

L Part 2  Much Supply Chain Optimization Do We Really Need? - Part 2 Part 1 of this blog series introduced the concept of (Rapid) Response Management in the realm of  supply chain management (SCM)  via a software category pioneer, Kinaxis . The currently bullish Kinaxis has a number of customers that are SAP ERP customers too, and for a long time SAP was at first dismissive (or at least ambivalent) regarding the need for Response Management, as the company had its own well-known SAP Advanced Planner and Read More...
CAD-Centric PLM, ERP-Centric PLM, and Organic PLM: What’s Right for You? - Part 2
Part 1 of this blog series started with the assertion that product lifecycle management (PLM) solutions are becoming increasingly important to enterprises, to a

L Part 2  customers would not be looking for new solutions. The final part of this series will introduce the third group of PLM providers, a new crop of so-called organic PLM/PDM products, such as those by Arena Solutions, Aras Corp., Omnify Software, Tradestone Software , etc. The next challenge for all PLM providers is process simplification. By solving this problem, this new generation of PLM vendors strives to decrease the complexity and cost of PLM implementations . In the meantime, your views, comments, Read More...
Not Yet Sold on SaaS ERP in Manufacturing? Take a Hard Look at Plex Online - Part 1
The software as a service (SaaS) model is now mainstream in many functional areas of business, quite outperforming its on-premise counterpart in this tough

L Part 2  for 6 months or longer. The next part of this blog series will zoom in on Plex Online’s capabilities. Your views, comments, opinions, particular experiences with Plex and its product are welcome in the meantime. Are you becoming more open-minded and ready for an on-demand manufacturing ERP product? Read More...
Provia Tackles RFID in a Twofold Manner Part Five: 3PL Support and SCE Optimization
FourSite 4.4 is an upgrade of its fulfillment solution oriented towards third party logistics (3PL) providers. ViaOptimize, is an advanced step for companies

L Part 2  Tackles RFID in a Twofold Manner Part Five: 3PL Support and SCE Optimization FourSite 4.4 These days when radio frequency identification (RFID) is constantly on everyone's lips, and when every relevant enterprise application vendor is hedging its bets towards becoming RFID-ready or is even convincing the market that its RFID-compliant solution is exactly what the doctor (such as, Wal-Mart , Target , Albertsons , and the US Department of Defense [ DoD ]) ordered, the typically quiet Provia Software ( Read More...
Managing Risks, Managing Measures: Decision Support Methodologies in Business Part 1: Guidelines
Poor measurement methods can take off millions or more from bottom lines, and contribute at least in part to project failures, corporate inefficiencies and poor

L Part 2  measurement methods contribute at least in part to project failures and corporate inefficiencies that can take off millions or more from bottom lines and poor technology selections alone have contributed to tens of billions of dollars of unnecessary costs. Methodologies implicit within decision aid tools can bring out value for the users, but the question is if these values are really representing what the stakeholders think they are being shown or need. This article provides some guidance into these Read More...
Plex Systems at a Crossroads: Part 1
Plex Manufacturing Cloud is an integrated manufacturing software solution for managing the manufacturing process (including specific lean manufacturing needs

L Part 2  Systems at a Crossroads: Part 1 Plex Manufacturing Cloud is an integrated manufacturing software solution for managing the manufacturing process (including specific lean manufacturing needs), with functionality for: engineering and design; financing and accounting; electronic data interchange (EDI) and orders; materials and inventory purchasing; receiving and tracking; shop floor production and control; process inspection; parts production and traceability tracking; packaging and shipping; and Kanban, Read More...
It’s About Process (or the Ability to be Responsive) -- Part V
Part IV of this blog series further analyzed Webcom ResponsAbility, the on-demand workflow automation and business process management (BPM) solution. Anyone

L Part 2  About Process (or the Ability to be Responsive) -- Part V Part IV of this blog series further analyzed Webcom ResponsAbility , the on-demand workflow automation and business process management (BPM) solution. Anyone interested can take the product for a free trial test drive here . The vendor just released the ResponsAbility p4 release. Competitive Offerings Do Exist Still, Webcom’s first-to-market (or close to) BPM on-demand advantage has already been challenged by the solutions from Skemma, Appian [ Read More...
Bonitasoft, Part 2: Interview with Marketing VP Mac McConnell
Part 1 offered some background on Bonitasoft, provider of open source business process management (BPM) software, and highlighted its approach of targeting

L Part 2  with Marketing VP Mac McConnell Part 1 offered some background on Bonitasoft, provider of open source business process management (BPM) software, and highlighted its approach of targeting process owners. To further flesh out Bonitasoft’s value prop, we recently talked to Mac McConnell, Bonitasoft’s vice president of marketing. He is responsible for all aspects of global marketing, including brand awareness, communications, demand and lead generation, and go-to-market strategy. He comes to Bonitasoft Read More...
SAP Thrives On Competitors' Plight, In Part
SAP announced upbeat results for Q2 2001 and reconfirmed the positive outlook for the rest of the year amid the bloodbath of many of its competitors. However

L Part 2  Thrives On Competitors' Plight, In Part SAP SAP Thrives On Competitors' Plight, In Part P.J. Jakovljevic - August 17, 2001 Event Summary SAP AG (NYSE: SAP), the leading provider of business software solutions, announced strong sales and profit performance for the second quarter ended June 30, 2001. In Q2 2001, revenues increased 24% over the same period last year from EUR 1.5 billion to EUR 1.85 billion (See Figure 1). Net income in the quarter grew up 78% to EUR 424 million compared to EUR 246 million Read More...
#2 Dell Tries Harder, Compaq Hurts
Dell Computer Corporation is the #2 Intel server manufacturer in the world. Can they beat Compaq and make it to #1?

L Part 2  HP, and to a lesser extent Compaq, Dell has not yet tried to expand much beyond the Intel market. Part of the reason for this is that IBM and HP had a successful non-PC business before PCs took over the world. It was therefore easier for them to become and remain total systems houses. Compaq expanded beyond Intel through acquisition, and so it has been more difficult for them to match the IBM/HP fully-rounded product offerings. Although Intel only has been a successful strategy for Dell to date, we Read More...
6 Immediate Business Improvements Offered by an Online SRM System: Part 3: Other Points to Consider
Maintaining an effective supply chain is clearly an integral part of a manufacturing company’s livelihood. Using Web-enabled tools, the enterprise is able to

L Part 2  Improvements Offered by an Online SRM System: Part 3: Other Points to Consider Other Points to Consider Other points to consider when choosing an online SRM system are: Customization Financial Commitment Speed of Implementation Ability to Integrate with Existing ERP Security This is Part Three of a three-part article. Part One presented the supplier relationship activities. Part Two presented the six immediate business improvements provided by an online SRM system. Customization Each enterprise conducts Read More...
Can We Intelligently Use Part Numbers to Configure and Order the Right Products?
In the industrial automation industry, an overlooked, fatal flaw of sales configurator solutions is their inability to simultaneously configure part numbers and

L Part 2  We Intelligently Use Part Numbers to Configure and Order the Right Products? Previous articles have clearly defined the concepts and features of product configurators, such as product options' selection rules, procedures, constraints, variants, and so on (see Product Configurators Pave the Way for Mass Customization and CRM for Complex Manufacturers Revolves Around Configuration Software ). However, there is one feature that is sorely needed by some industries and businesses that has hardly been Read More...

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