What CRM Should Have Taught IT (although not getting the message ...

by Dick Lee/Caribou Lake ... those who think CRM technology, as bad as it supposedly is, is too good for sales in particular, "Why give those lazy low-lives ... It's not the software, stupid.". ... http:/.../Research/ResearchHighlights/Crm/2003/05/research_notes/MI_CR_XDL_05_01_03_1.asp - 16k - 2003-05-01 Summary: IT hasn't properly supported CRM because it hasn't understood either its importance or its requirements. The advent of CRM exacerbated a serious, pre-existing condition, rather than CRM creating the condition. Bottom line-gathering business requirements for technology support should no longer be IT's pro

Critical Business Functions: Misunderstood, Underutilized, and ...

by Charles Chewning Jr. and Abe WalkingBear Sanchez ... Other customers may be disorganized, lazy or indifferent to paying on time. ... Virginia-based (US) consulting firm specializing in accounting software selection. ... http:/.../Research/ResearchHighlights/EAM/2005/02/research_notes/MI_EA_XCC_02_02_05_1.asp - 19k - 2005-02-02 Summary: The credit and collection function is the most misunderstood, underutilized, and undervalued area of business. When allied with the sales function, controlled A/R can generate a significant cash inflow playing a huge role in the prospect-to-cash cycle.