Part 1 of this blog series started a lengthy discussion about the value proposition and parts-and-parcels of business process management (BPM), with an ensuing focus on Pegasystems (also known as Pega) as one of the leading BPM suite providers. Part 2, Part 3, and Part 4 then analyzed in depth a number of the vendor’s “BPM secret sauce” ingredients.
Pega is one of the leading vendors in the
Logistics Process Flow Diagram
drop shipping), through third-party logistics (3PL) networks or the company’s own fleet, through a third-party service network, etc. As seen in TEC ’s previous article Retailing Trends—Shopping Anyway and Everywhere , Internet-based technological advancements have caused consumers to expect interchangeable multichannel (e.g., retail store, catalog, call center, commercial contractor, Web site, kiosk) inquiry, shopping, and goods return. In fact nowadays, a consumer expects a true cross-channel