Abstract: Mondial Assistance Group relies on efficient sharing of best practices across business units to provide superior customer
service to clients worldwide. By choosing Lombardi Blueprint from IBM to execute the 'SOKE' process improvement program, Mondial
discovered inefficiencies, managed sharing processes, (...)
Excerpt related to Lombardi:
... By choosing Lombardi Blueprint from IBM to execute the 'SOKE' process improvement
program, Mondial discovered inefficiencies, managed sharing processes, and ...
Published 2010-12-17