Supply Chain Management Systems for Service and Replacement Parts ...

by P.J. Jakovljevic and Olin Thompson ... These solutions typically leverage stochastic optimization using nonlinear modeling techniques to analyze input data for randomness. ... http:/.../Research/ResearchHighlights/SCM/2005/08/research_notes/MN_SC_PJ_08_02_05_1.asp - 32k Summary: Improved service management boosts revenue from both service offerings and new product sales, while improved customer service and enhanced offerings increase customer retention, and draw new service business, providing an additional, low risk and likely repeated revenue stream over a long period of owner

Multi-enterprise Responsiveness—Can It Ever Be Achieved?

by P.J. Jakovljevic ... single result. However, in a sophisticated supply chain, actions may have nonlinear results that these systems cannot predict. In ... http:/.../Research/ResearchHighlights/SCM/2008/03/research_notes/NA_SC_PJ_03_14_08_1.asp - 16k Summary: Most manufacturers are now operating in a multi-enterprise, multi-echelon context, and their supply chain processes and supporting IT tools need to accommodate responsive collaboration. Yet most enterprise resource planning systems currently used do not adequately serve the needs of these businesses.