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Featured Documents and Solutions » notes crm

Customer Relationship Management (CRM) RFP TemplatesCustomer Relationship Management (CRM) RFP Templates

RFP templates for Customer Relationship Management (CRM) help you establish your selection criteria faster, at lower risks and costs.

Customer Relationship Management (CRM) Software Evaluation ReportsCustomer Relationship Management (CRM) Software Evaluation Reports

The software evaluation report for Customer Relationship Management provides extensive information about software capabilities or provided services. Covering everything in the CRM comprehensive model, the report is invaluable toward RFI and business requirements research.

Customer Relationship Management (CRM) Evaluation CenterCustomer Relationship Management (CRM) Evaluation Center

Define your software requirements for Customer Relationship Management (CRM), see how vendors measure up, and choose the best solution.

Documents » notes crm

A Product Note: Attensity and the Voice of the Customer (Article)

Abstract: Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge García looks at how Attensity’s CEM products can help organizations analyze customer conversations across multiple channels, extract actionable d (...)
Excerpt related to notes crm: Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC ana...
Published 2012-01-12

SAP as a Retail Market Force: More Fact Than Fiction (Article)

Abstract: TEC principal analyst P.J. Jakovljevic interviews the SAP Retail Industry team to shed some light on SAP’s strategy with regard to the retail industry. Can SAP, a market and technology leader in business management software, translate its success in the manufacturing industry to retail? TEC principal an (...)
Excerpt related to notes crm: TEC principal analyst PJ Jakovljevic interviews the SAP Retail Industry team to shed some light on SAP’s strategy with regard to the retail indus...
Published 2012-01-05

Demystifying SAP Solution Manager (Article)

Abstract: Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his article, TEC principal analyst P.J. Jakovljevic discusses how SAP Solution Manager, a unique offering for centralized support and system management, covers a (...)
Excerpt related to notes crm: Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his ...
Published 2011-10-27

What All Sales Organizations Need to Know: An Up-close-and ... (Article)

Abstract: TEC Research Analysts interview Salesforce.com and Blackboard executives on their partnership and new product offering cloud-based sales training. Salesforce.com and Blackboard have joined forces to offer cloud-based sales training for their customers. And according to TEC Research Analysts, if you’re l (...)
Excerpt related to notes crm: TEC Research Analysts interview Salesforce.com and Blackboard executives on their partnership and new product offering cloud-based sales training. ...
Published 2011-09-20

Saba Software: All about People (Cloud) – Part 3 » The TEC Blog (Blog Post)

Excerpt related to notes crm: ... via embedded portlets, online and offline clients, and integrations with other business applications such as Microsoft Outlook, IBM Lotus Notes, and the ...
Published 2011-09-07

PegaWorld 2011 Revisited (Article)

Abstract: TEC Principal Analyst P.J. Jakovljevic sits down with Pegasystems’ executives Alan Trefler and Kerim Akgonul to discuss vendor’s unique approach to BPM. How did Pegasystems avert disaster and become one of the fastest growing technology companies? The business process management (BPM) vendor started d (...)
Excerpt related to notes crm: TEC Principal Analyst PJ Jakovljevic sits down with Pegasystems’ executives Alan Trefler and Kerim Akgonul to discuss vendor’s unique approach to...
Published 2011-08-02

Nimble Releases New Social CRM Platform » The TEC Blog (Blog Post)

Excerpt related to notes crm: ... ago, sales people would communicate with each other by using sticky notes. There was no real solution for contact management—or for anything related to CRM. ...
Published 2011-03-01

Mid-market ERP Vendors Leveraging (and Occasionally Outdoing) ... (Blog Post)

Excerpt related to notes crm: ... This will be recorded as an activity against the contact and any notes sent via Lync shown against the activity and if a call or desk sharing occurs the ...
Published 2011-02-23

Expedia to Acquire Mobiata » The TEC Blog (Blog Post)

Excerpt related to notes crm: ... The press release notes that the acquisition represents the “most significant ... BPM Business Intelligence CAD Cloud Computing collaboration CRM eam enterprise ...
Published 2010-11-24

Innovation, Innovation, Innovation: Notes from DSCC 2010 (Day 1) ... (Blog Post)

Excerpt related to notes crm: Discussing Enterprise Software and Selection.
Published 2010-11-10

How to Make People More Willing to Share Knowledge in Their PLM ... (Blog Post)

Excerpt related to notes crm: ... Sticky Notes: A tool that captures issues, actions, questions, or otherwise everything worth capturing associated with any object managed in the PLM environment ...
Published 2010-10-07

IFS Bucking the Trends – Part 2 » The TEC Blog (Blog Post)

Excerpt related to notes crm: ... IFS has already added capabilities into its user experience such as the abovementioned IEE (with non-real-time “sticky notes”), EAS, and IFS Virtual Maps ...
Published 2010-09-09

Notes from the TDWI Conference in San Diego, (Day 1) » The TEC ... (Blog Post)

Excerpt related to notes crm: Discussing Enterprise Software and Selection.
Published 2010-08-19

Grape Escape 2010: Of Cloud & Angels, Fun & Games, and “In Vino ... (Blog Post)

Excerpt related to notes crm: ... private (single)-tenant cloud approach vs. multi-tenant cloud approach. Ending with Lighter Notes. As mentioned in Part 1, this year ...
Published 2010-08-05

Delving into the Facts Behind the ERP Vendor Market’s Self ... (Article)

Abstract: ERP vendor UNIT4 has joined the discussion on the topic of its current state of affairs. Rather than pursuing the usual route of writing analyses of major market trends, I’ve decided to ask vendors about their opinions and approaches. UNIT4 has joined the discussion on the topic of its current state of (...)
Excerpt related to notes crm: ERP vendor UNIT4 has joined the discussion on the topic of its current state of affairs. Rather than pursuing the usual route of writing analyses o...
Published 2010-08-04

Grape Escape 2010: Of Cloud & Angels, Fun & Games, and “In Vino ... (Blog Post)

Excerpt related to notes crm: ... The final part of this blog series will provide some concluding remarks and end on lighter and humorous notes. Until then, your ...
Published 2010-07-27

Grape Escape 2010: Of Cloud & Angels, Fun & Games, and “In Vino ... (Blog Post)

Excerpt related to notes crm: ... Stein wrapped up with a few notes about the recent release of SYSPRO Version 6.1, the most important and powerful new product and technology release the vendor ...
Published 2010-07-22

Deltek and Maconomy: Gearing Up for the Global Service Economy? » ... (Blog Post)

Excerpt related to notes crm: ... A slew of seasoned market observers have promptly produced their related blog posts and research notes, largely endorsing the merger in terms of its ...
Published 2010-07-12

SaaS Buyer's Guide for Wholesale and Distribution (TEC Buyer's Guide)

Abstract: Read this SaaS buyer's guide for wholesale and distribution. Learn more about software as a service benefits. Free download. SaaS, despite its phenomenal popularity, is certainly not one-size-fits-all. You need to consider decision criteria such as fit, return on investment, and risk. Learn how SaaS works (...)
Excerpt related to notes crm: Read this SaaS buyer's guide for wholesale and distribution. Learn more about software as a service benefits. Free download. SaaS, despite its phen...
Published 2010-06-29

SaaS Buyer's Guide for Wholesale and Distribution (TEC Buyer's Guide)

Abstract: Read this SaaS buyer's guide for wholesale and distribution. Learn more about software as a service benefits. Free download. SaaS, despite its phenomenal popularity, is certainly not one-size-fits-all. You need to consider decision criteria such as fit, return on investment, and risk. Learn how SaaS works (...)
Excerpt related to notes crm: Read this SaaS buyer's guide for wholesale and distribution. Learn more about software as a service benefits. Free download. SaaS, despite its phen...
Published 2010-06-29
Documents » notes crm
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