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Customer Relationship Management (CRM) Evaluation Center http://crm.technologyevaluation.com/ Customer Relationship Management (CRM) Software Evaluation Reports http://rfp.technologyevaluation.com/rfi.asp?catid=CRM Customer Relationship Management (CRM) RFP Templates http://rfp.technologyevaluation.com/store.asp?catid=2

Customer Relationship Management (CRM):iEnterprises iExtensions

... Award-winning Lotus Notes CRM and sales force automation (SFA) software, iExtensions CRM allows clients to leverage their Lotus Notes Domino infrastructure. ... http:/.../software/500-23765/Customer-Relationship-Management-CRM/iEnterprises-iExtensions.html - 4k - 2008-11-27

Vendor Rating Updates: Learning, Distribution ERP, Financials, CRM ...

... the latest information on Sage SalesLogix is available in our CRM Evaluation Center. ... and research, I’ll make an effort to publish short notes like these ... blog.technologyevaluation.com/.../10/22/vendor-rating-updates-learning-distribution-erp-financials-crm/ - 34k - 2007-10-22

Customer Relationship Management (CRM):SuperOffice Super Office

... SuperOffice CRM runs on Microsoft SQL Server, DB2, Oracle, and Sybase. ... SuperOffice modules can also integrate to Lotus Notes, with standard links to enterprise ... http:/.../software/500-21196/Customer-Relationship-Management-CRM/SuperOffice-Super-Office.html - 4k - 2008-11-27

Customer Relationship Management (CRM):Oracle Oracle CRM On Demand

... This CRM solution provides Web 2.0 collaboration capabilties and other features such as analytics capabilities, a built in contact center, 'sticky notes' ... http:/.../software/500-24064/Customer-Relationship-Management-CRM/Oracle-Oracle-CRM-On-Demand.html - 4k - 2008-11-27

Customer Relationship Management (CRM):GoPro GoPro

... Customer Relationship Management (CRM):GoPro GoPro. ... best known product is the GoPro case management system, implemented for the IBM Lotus Notes and Microsoft ... http:/.../software/500-23929/Customer-Relationship-Management-CRM/GoPro-GoPro.html - 4k - 2008-11-27

Professional Services Are Catching-up With CRM

by Kevin Ramesan ... including Web browsers, intranets, portals, wireless devices, Outlook, Notes and GroupWise ... Compared to the more traditional CRM applications, it does not offer ... http:/.../Research/ResearchHighlights/Crm/2003/05/news_analysis/NA_CR_KR_05_28_03_1.asp - 14k - 2003-05-28 Summary: The CRM market is shifting. Instead of looking for an all-purpose and horizontal oriented CRM application, customers are seeking a more specialized and industry specific tool. From the larger organization to the smallest customers, CRM buyers are expecting their applications to follow their business mode

Welcome to the CRM Mid-Market Abyss-PeopleSoft

by Kevin Ramesan ... PeopleSoft Accelerated CRM remains a PeopleSoft product with many functionalities and ... of SME users more familiar with their Outlook and Notes applications, the ... http:/.../Research/ResearchHighlights/Crm/2003/06/research_notes/VN_CR_KR_06_26_03_1.asp - 15k - 2003-06-26 Summary: As the market shifts from sophisticated enterprise CRM implementations to the more competitive and overcrowded mid-market-large enterprise vendors tend to step on mid-market vendor's toes. The real concern is to determine whether the mid-market cultural and functional differences are well understood and

'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A ...

by Randy Garland ... CRM: Oracle Marketing - Campaign and events management. Sales - Direct-, Tele-, and Web-sales, as well as Incentive Planning. ... Very shrewd. Other notes: ... http:/.../Research/ResearchHighlights/Crm/2001/11/research_notes/TN_CR_RGG_11_22_01_1.asp - 24k - 2001-11-22 Summary: There are two ways to build enterprise application solutions: link together disparate, best-of-breed solutions, in which vendors embrace open architectures and inter-application messaging protocols, or find a one-stop-shop with all the software, functionality, and interoperability one could ever ask for.

The Lexicon of CRM - Part 2: From J to Q

by Randy Garland ... with information that has been reviewed by technical staff, with notes added, to ... Some CRM and other enterprise-application vendors are building access to LDAP ... http:/.../Research/ResearchHighlights/Crm/2001/10/research_notes/TU_CR_RGG_10_19_01_1.asp - 20k - 2001-10-19 Summary: C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part two of a three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon of CRM.

CRM Testing Throughout Implementation

by James Lyndsay ... Your CRM system—whether it's the latest tool or a stack of sticky notes—exists to handle this information, and whatever you do to the system, you need to ... http:/.../Research/ResearchHighlights/SoftwareTestTools/2004/10/research_notes/MI_TT_XJL_10_13_04_1.asp - 26k - 2004-10-13 Summary: In terms of strategic partnerships, the acquirer is responsible for judging how well customer relationship management (CRM) software will function on the equipment and at the site, and with staff, customers, and third-party applications. Acceptance testing involves three basic flavors: user acceptance, o