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Customer Relationship Management (CRM) Software Evaluation Reports
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S ction d'un logiciel CRM : Mieux vaut pr nir que gu r Deuxi ...
by Lou Talarico et Kevin Ramesan
... devraient g r le bon d ulement du projet CRM, mais leurs initiatives devraient
former la base justificative de chaque besoin ct ans l'appel d'offres. ...
http:/.../fr/Research/ResearchHighlights/Crm/2003/04/research_notes/fr/TU_CR_LJT_04_19_03_1.asp - 26k
Summary: Utiliser une base de connaissances dans le processus de s ction permet de r ire le temps, les risques et les co ts associ oute acquisition de progiciel en g ral et, dans le cas qui nous int sse, ne application de gestion de la relation avec le client (GRC, en anglais CRM pour Customer R

S ction d'un logiciel CRM : Mieux vaut pr nir que gu r. ...
by Lou Talarico et Kevin Ramesan
... de l'information (TI) font face lors de la s ction d'un logiciel CRM sont d ... d'affaires,
et sur les moyens de comparaison des diff ntes offres des urs de ...
http:/.../fr/Research/ResearchHighlights/Crm/2003/04/research_notes/fr/TU_CR_LJT_04_18_03_1.asp - 16k
Summary: Depuis ces deux derni s ann , il semble qu'il ne s'est pas pass ne semaine sans que la presse ne relate l' ec d'un projet de gestion de la relation client (GRC, en anglais CRM pour Customer Relashionship Management). Plusieurs de ces articles ne manquent pas d'associer cet ec 'absence ou

L' luation et la s ction de logiciels
by TEC staff
... Bien avant de cr son appel d offres, toute organisation souhaitant comparer diff ...
Parmi les diff ntes soci s, telles que The CRM Matrix, Gartner ou 2020 ...
http:/.../ResearchHighlights/TechnologySelections/2006/06/research_notes/fr/TU_TS_STF_06_12_06_1.asp - 42k
Summary: Les entreprises font tr vite face 'incertitude quand il s'agit de prendre la d sion d'implanter une nouvelle application logicielle. Pour y pallier, encore trop peu d'entre elles ont recours es outils ad ats qui font tous les jours leurs preuves: une base de crit s d' luation objectif




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