Knowledge Mapping - Vendors

... Knowledge Mapping - Vendors. ... PDA’s core competency is in software product design and development with the primary product focus being Enterprise Asset ... http:/.../www.technologyevaluation.com/showcases/technology-Directory/cat/87384-V/Knowledge-Mapping.html - 7k - 2008-09-04

The Reinvention of Software Vendors and End-User Value

by Olin Thompson ... application vendors are focusing on their install base as their primary source of ... walks out the door, they take their experience, product knowledge, and market ... http:/.../Research/ResearchHighlights/Erp/2003/05/research_notes/MI_ER_XOT_05_09_03_1.asp - 18k Summary: Application vendors are focusing on their install base as their primary source of revenue while cutting costs to provide profitability. Most vendors will tell you that they are both new account and customer oriented, and some have struck this balance. But the vast majority have been worshipping at the

Do You Know What are the 'Unintended Consequences' of Your CRM ...

by Jim Mercante ... 2. Customer Knowledge. ... All too often companies look at CRM as a project-oriented endeavor, focusing on time and budget measures as the primary metrics of success ... http:/.../Research/ResearchHighlights/Crm/2003/03/research_notes/TU_CR_XJM_03_22_03_1.asp - 11k Summary: CRM, in its most straightforward definition, mandates that a company harmonize between a product/brand view of its business and the all-important customer view. Many companies, hard as it is to believe, do not have a clear idea of who are their most profitable customers.

Do You Know What Are the "Unintended Consequences" of Your CRM ...

by Jim Mercante ... 2. Customer Knowledge. ... All too often companies look at CRM as a project-oriented endeavor, focusing on time and budget measures as the primary metrics of success ... http:/.../Research/ResearchHighlights/Crm/2004/11/research_notes/TU_CR_XJM_11_25_04_1.asp - 12k Summary: CRM, in its most straightforward definition, mandates that a company harmonize between a product/brand view of its business and the all-important customer view. Many companies, hard as it is to believe, do not have a clear idea of who are their most profitable customers.

Great Plains Taps The Web To Deliver Product Support

by L. Talarico ... The primary distinction between eSupport and a knowledge base is that Great Plains has connected its customer web site to its internal incident tracking system ... http:/.../Research/ResearchHighlights/eCommerce/2000/12/news_analysis/NA_EC_LJT_12_05_00_1.asp - 9k Summary: Great Plains has expanded eSupport, its web-based technical support service. The new service promises to provide customers and partners with higher levels of service while increasing Great Plains’ operational efficiency. Here’s how Great Plains uses the web to augment its technical support services.

Project Management Office: Framework Strategy

by Grant Jonasson ... It is imperative that this initiative achieves the following primary goals. Establish Alignment with PMBOK® Nine Knowledge Areas Areas It is essential that ... http:/.../Research/ResearchHighlights/ExecutiveView/2005/09/research_notes/MI_BP_XGJ_09_21_05_1.asp - 30k Summary: IT initiatives driven within silos, where each department maintain its own project management office, inhibits the overall cohesiveness and effectiveness of corporate strategy. This document outlines best practices to centralize and deliver a scalable and robust project management framework strategy.

Enterprise Impact Simulation - Making It Happen

by William Walton ... The primary cause of unintended impacts in IT projects is a lack of knowledge: of the behavior of the IT components, of the usage of the system, or both. ... http:/.../Research/ResearchHighlights/eCommerce/2001/03/research_notes/MI_EC_XWM_03_26_01_1.asp - 23k Summary: Before c-commerce bad estimates and unintended impacts were issues businesses managed. Cost and schedule overruns and disruptions to the business caused by IT projects were an internal affair. Not any more. Not when the business participates in a c-commerce alliance. EIS brings a new IT operating mod

Project-oriented Software: Many Choices, Many Differences

by Charles Chewning Jr. ... Rates for each resource depend on the level of knowledge applied; customers may ... Deltek (http://www.deltek.com/) has focused on one primary area with many ... http:/.../Research/ResearchHighlights/ERP/2006/06/research_notes/VN_ER_XCC_06_06_06_1.asp - 25k Summary: Professional service organizations sell not just time, but knowledge. Thus, in addition to time and expense management, a business management software product must support a means for knowing how this knowledge is tracked, assigned, managed, and billed. But which product?

Tech4Enterprise

... software initiatives, our consultants specialise in four primary strategic solutions ... experience Offerings Our professionals utilise their knowledge of the ... http://www.technologyevaluation.com/showcases/technology-Directory/D/12397/Tech4Enterprise.html - 11k - 2008-09-01

Top 10 Reasons For Having A Project Kickoff - Part I

by Joseph J. Strub ... This is not the primary purpose of the introduction. ... Business Process Specialist, Vendor. Possesses deep functional knowledge and industry expertise to best ... http:/.../Research/ResearchHighlights/Erp/2003/12/research_notes/MI_ER_XJS_12_31_03_1.asp - 22k Summary: You are about to embark on an important project. Whether the project is software or hardware related, it is a good idea to hold a project kickoff meeting. Don't miss this excellent opportunity to get across important communications and establish the tone for the project. This article discusses the 10 obj