TEC Products

Customer Relationship Management (CRM) Evaluation Center http://crm.technologyevaluation.com/ Customer Relationship Management (CRM) Software Evaluation Reports http://rfp.technologyevaluation.com/rfi.asp?catid=CRM SAP http://www.technologyevaluation.com/ppc/evaluation-erp.asp

SAP - A Humble Giant From The Reality Land? Part 4: SAP's Strategy

by P.J. Jakovljevic ... together are devised to form SAP's service infrastructure covering the entire life cycle of an e-Business solution. CRM - Through SAP Solutions Subsidiary. ... http:/.../ResearchHighlights/BusinessApplications/2001/08/research_notes/EN_BA_PJ_08_07_01_1.asp - 18k Summary: It appears as though SAP feels confident now that its software solutions outside of its core ERP can stand on their own and attract new customers.

SAP Remains One Of The Market’s Beacons Of Hope

by P.J. Jakovljevic ... could be SAP's very recent decision to end the reselling agreement with Nortel's Clarify call center product for the missing pieces of its CRM solution. ... http:/.../Research/ResearchHighlights/BusinessApplications/2001/05/news_analysis/NA_BA_PJ_05_17_01_1.asp - 16k Summary: On April 19, SAP announced upbeat results for Q1 2001, contradicting thereby the current market malaise. However, flat currency adjusted license revenue in the US and expected cascading economic slowdown from the US to other markets, may feel like a cutthroat competition, a loss of market share and the f

SAP Gives in to CRM (Part Time) Matrimony

by P.J. Jakovljevic ... change the balance of power among major CRM players (or ... as a part of their overall solution, may get ... from purist "one-stop-shop" suppliers like SAP and Oracle ... http:/.../Research/ResearchHighlights/BusinessApplications/2000/05/news_analysis/NA_BA_PJ_05_31_00_1.asp - 12k Summary: On May 2, SAP AG, the leading provider of enterprise software applications, announced a strategic alliance with Nortel Networks to develop and integrate industry-specific CRM solutions.

To Gain Market Share in the Mid-Market, SAP Leaves No Stone ...

by Kevin Ramesan ... SAP pre-configures the industry specific solution within the desired horizontal (ie CRM) module relying on their existing best practices knowledge base and the ... http:/.../Research/ResearchHighlights/Crm/2003/06/research_notes/VN_CR_KR_06_30_03_1.asp - 15k Summary: The star above small and medium businesses (SMB) has never been so bright. CRM solution vendors are courting this market segment extensively. This is the second of a series of articles that look at strategies deployed by major enterprise solution vendors to attract the SMB decision makers and whether t

SAP - A Humble Giant From The Reality Land? Part 2: Expanding ...

by P.J. Jakovljevic ... This option enables non-SAP customers to benefit from mySAP CRM. The solution can be accessed through multiple channels - face-to-face, contact centers, the ... http:/.../ResearchHighlights/BusinessApplications/2001/08/research_notes/EN_BA_PJ_08_01_01_1.asp - 17k Summary: During its international e-business conference, SAPPHIRE, SAP displayed a bullish attitude, contradicting the current market malaise. SAP touts a multi-pronged answer to prevailing heterogeneous IT environments. The company is staking its future on five pillars - exchanges, portals and the three extended

SoftBrands to Institute Fourth Shift for SAP Business One ...

by P.J. Jakovljevic ... US launch of enhancements to SAP Business One ... broader customer relationship management (CRM) capabilities and ... management tools in a single software solution. ... http:/.../Research/ResearchHighlights/Erp/2004/05/research_notes/EN_ER_PJ_05_07_04_1.asp - 19k Summary: As the contest for the lower-end of the market intensifies, SAP is further honing a twofold strategy of promulgating its mySAP All-in-One vertical offerings for the higher-end of the mid-market, while offering the SAP Business One product to appeal to smaller enterprises with less complex processes. Soft

Agile ERP Vendor Ditches a Microsoft Dynamics CRM Alliance for ...

... are Microsoft Dynamics NAV , Microsoft Dynamics AX, SAP Business One ... combination of, eg, a world-class CRM or talent management solution, albeit with ... blog.technologyevaluation.com/.../ - 42k - 2008-01-28

'Collaborative Commerce': ERP, CRM, e-Proc, and SCM Unite! A ...

by Randy Garland ... Looking strictly at the technology aspects of the myCRP spectrum, knowing that SAP dumped Clarify's CRM solution and wrote and re-wrote their own package gives ... http:/.../Research/ResearchHighlights/Crm/2001/09/research_notes/TN_CR_RGG_09_22_01_1.asp - 25k Summary: SAP AG has seemingly crossed a strategy chasm, from a strict, stodgy, Not-Invented-Here (NIH) approach to software development and delivery, to a seemingly quite open approach of broad development alliances, company acquisitions, Internet portals development, and a deep, new relationship with IBM for bot

Integrating Customer Relationship Management through Software As A ...

by Jim Berkowitz ... a fully integrated business suite like NetSuite and a standalone CRM solution like salesforce ... NetSuite aspires to become the Oracle or SAP of the mid-market ... http:/.../Research/ResearchHighlights/CRM/2005/12/research_notes/RN_CR_XJB_12_06_05_1.asp - 17k Summary: The customer relationship management (CRM) market is changing. Over half the market is served by small vendors. Fully integrated business suites like NetSuite standalone solutions like salesforce.com, are heeding the demand for software as a service, but they are approaching the market with very differen

SAP To Take Care Of All Suppliers

by P.J. Jakovljevic ... importance though is that it is SAP's first major ... allows it to offer a collaborative solution even when ... of the component applications (back-end CRM, SCM and ... http:/.../Research/ResearchHighlights/Erp/2002/01/news_analysis/NA_ER_PJ_01_21_02_1.asp - 12k Summary: SAP's first major product delivery that leverages recently the recently endorsed technology foundation, allows it to offer a collaborative solution. This does not mean that the amount of time and resources required to implement and manage the supplier enablement process can be underestimated.