Hosting Horrors!
| by Bryan Gobiel |
... a Hosting Company that can or think about taking that service out of your SLA. ... After
the
finance people are through moving bits of paper around you can finally ...
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| http:/.../Research/ResearchHighlights/ExecutiveView/2002/10/research_notes/TN_EV_XBG_10_11_02_1.asp - 16k |
| Summary: What you should ask before committing to a Web Hosting Company...
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Call Center Protocols: Getting Problems Solved! » The TEC Blog
... Every company has its own service level agreement (SLA) to resolve an
incident. An SLA is an
agreement a company makes with the ...
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| blog.technologyevaluation.com/blog/2008/07/15/call-center-protocols-getting-problems-solved/ - 34k - 2008-07-15 |
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The TEC Quick Case for Tero Software
| by TEC staff writer |
... deal with in-coming phone, fax, e-mail, and paper work requests ... on-site installations,
for
which Tero provides customer-specific service level agreements (SLA). ...
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| http:/.../Research/ResearchHighlights/quickcase/2006/01/research_notes/VN_QC_TX_01_27_06_1.asp - 11k |
| Summary: Tero Software specializes in maintenance and asset management solutions for small and medium businesses. This Quick Case for
Tero Software provides concise background information, which is oriented toward organizations considering its Web Work solution.
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A Modern Tale of Long (Supply Chain) Tails -- Part II » The TEC ...
... The paper describes all of these rocket-science-like number-crunching ... most important
reasons
being: achieving service level agreement (SLA) targets, increasing ...
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| blog.technologyevaluation.com/blog/2008/08/01/a-modern-tale-of-long-supply-chain-tails-part-ii/ - 42k - 2008-08-01 |
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It's the Aftermarket Service, Stupid! (Part I) » The TEC Blog
... strategic value-added consulting offering to help companies structure and understand
the cost impact of their
PBL and service level agreement (SLA) initiatives ...
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| blog.technologyevaluation.com/blog/2008/03/05/its-the-aftermarket-service-stupid-part-i/ - 44k - 2008-03-05 |
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It’s About Process (or the Ability to be Responsive) -- Part IV ...
... rules and conditions, escalations, service level agreement (SLA) tiers, field ... Without
those
capabilities on paper, ResponsAbility may get eliminated before ...
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| blog.technologyevaluation.com/.../2008/09/02/it’s-about-process-or-the-ability-to-be-responsive-part-iv/ - 49k - 2008-09-02 |
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It's the Aftermarket Service, Stupid! (Part II) » The TEC Blog
... SBD does what-if scenarios planning for various network situations - eg network
design impacts, impacts of
different service level agreements (SLA’s), impact ...
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| blog.technologyevaluation.com/blog/2008/07/02/its-the-aftermarket-service-stupid-part-ii/ - 53k - 2008-07-02 |
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Is ERP Through SaaS Ready for Prime Time? » The TEC Blog
... I’m not saying that On demand is necessarily bad - just that you still have to do
all the due dilligence on
the application functionality and SLA’s that ...
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| blog.technologyevaluation.com/blog/2008/04/22/is-erp-through-saas-ready-for-prime-time/ - 38k - 2008-04-22 |
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The Lexicon of CRM - Part 3: From R to Z
| by Randy Garland |
... SLA - Service Level Agreement ... White Paper - A lengthy, often technical, article on
a topic that provides background information on corporate products, industries ...
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| http:/.../Research/ResearchHighlights/Crm/2001/11/research_notes/TU_CR_RGG_11_02_01_1.asp - 18k |
| Summary: CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article
to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon
of CRM
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CART 
