Call Center Protocols: Getting Problems Solved! » The TEC Blog

... Every company has its own service level agreement (SLA) to resolve an incident. An SLA is an agreement a company makes with the ... blog.technologyevaluation.com/blog/2008/07/15/call-center-protocols-getting-problems-solved/ - 34k - 2008-07-15

A Modern Tale of Long (Supply Chain) Tails -- Part II » The TEC ...

... one of ToolsGroup’s original white papers entitled ... The paper describes all of these rocket-science ... achieving service level agreement (SLA) targets, increasing ... blog.technologyevaluation.com/blog/2008/08/01/a-modern-tale-of-long-supply-chain-tails-part-ii/ - 42k - 2008-08-01

Is ERP Through SaaS Ready for Prime Time? » The TEC Blog

... I’m not saying that On demand is necessarily bad - just that you still have to do all the due dilligence on the application functionality and SLA’s that ... blog.technologyevaluation.com/blog/2008/04/22/is-erp-through-saas-ready-for-prime-time/ - 37k - 2008-04-22

It's the Aftermarket Service, Stupid! (Part I) » The TEC Blog

... strategic value-added consulting offering to help companies structure and understand the cost impact of their PBL and service level agreement (SLA) initiatives ... blog.technologyevaluation.com/blog/2008/03/05/its-the-aftermarket-service-stupid-part-i/ - 44k - 2008-03-05

It's the Aftermarket Service, Stupid! (Part II) » The TEC Blog

... SBD does what-if scenarios planning for various network situations - eg network design impacts, impacts of different service level agreements (SLA’s), impact ... blog.technologyevaluation.com/blog/2008/07/02/its-the-aftermarket-service-stupid-part-ii/ - 53k - 2008-07-02

The Lexicon of CRM - Part 3: From R to Z

by Randy Garland ... SLA - Service Level Agreement ... White Paper - A lengthy, often technical, article on a topic that provides background information on corporate products, industries ... http:/.../Research/ResearchHighlights/Crm/2001/11/research_notes/TU_CR_RGG_11_02_01_1.asp - 18k - 2001-11-02 Summary: CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to provide explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, we continue the Lexicon of CRM