Where Has All the Service Gone?

by Carla Reed ... And even those companies that have chosen to outsource the ‘after sales service' element can create a satisfying experience through the use of technology ... http:/.../Research/ResearchHighlights/Scm/2004/11/research_notes/TN_SC_XCR_11_02_04_1.asp - 13k Summary: For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility. When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines the lapses and promises in providing service

Consumers Shop Everywhere: Understanding Multichannel Sales

by P.J. Jakovljevic ... design their processes to take advantage of the multichannel sales opportunities instead of ... build a complete set of such services in-house or outsource some or ... http:/.../Research/ResearchHighlights/Scm/2005/04/research_notes/TU_SC_PJ_04_12_05_1.asp - 23k Summary: Multichannel retailers must be able to flawlessly execute a full range of services to engage, transact, and fulfill on Web placed orders. Hence, most successful multichannel retailers of today had to either build a complete set of the services in-house or outsource some or all of them.

Selecting an Outsourcing Provider—Art or Science?

by A.B. Maynard ... on the rapport and relationship developed during the sales cycle between the company's senior management and the outsource provider's sales representative and ... http:/.../Research/ResearchHighlights/Outsourcing/2005/08/research_notes/MI_OE_XAM_08_13_05_1.asp - 24k Summary: As there are many different categories of outsourcing services, there are also many outsourcing providers. With many different aspects to consider, how can a company ensure they have made the right choice in selecting one?

MCI WorldCom and Critical Path Power into Outsourced Messaging

by P. Hayes ... and sales force and establish itself as a "household" name within the messaging ASP market. User Recommendations. Organizations looking to outsource all or a ... http:/.../Research/ResearchHighlights/GroupwareMessaging/2000/05/research_notes/EN_GW_MPH_05_01_00_1.asp - 12k Summary: MCI WorldCom and Critical Path plan to offer the following services: Web mail service, starting at $2 per user, per month, POP3 mail service starting at $3.50/user/month, IMAP4 service starting at $5.50/user/month and a Microsoft Exchange collaborative service starting at $12 /user/month with 20MB of dis

Software Evaluation Reports By Categories

... base focuses on the selection of companies who provide outsource services in the ... POS solutions are used in retail stores where sales associates must enter sales ... http://rfp.technologyevaluation.com/rfi.asp?catid=-1 - 52k - 2007-12-04

MAPICS To Leap Forward In A Frontstep Way Part 2: Market Impact

by P.J. Jakovljevic ... ability to support virtual manufacturing enterprises that outsource manufacturing operations ... on modules, Best Software for its SalesLogix sales force automaton ... http:/.../Research/ResearchHighlights/Erp/2002/12/news_analysis/NA_ER_PJ_12_30_02_1.asp - 17k Summary: MAPICS has recently departed from its traditional practice of 'pushing' the sale of the plethora of its components onto customers. Going forward, it will rather try to solve challenges for its customers and/or prospects in their quest of becoming world-class manufacturers.

Outsourcing 101 - A Primer

by A.B. Maynard ... and categories, describe recommendations for firms looking to outsource and describe ... to invest more capital in research and development, sales, and marketing? ... http:/.../Research/ResearchHighlights/Outsourcing/2004/01/research_notes/TU_OE_XAM_01_16_04_1.asp - 18k Summary: Outsourcing is a very diverse topic, and there are many different outsourcing options and outsourcing service providers to choose from. Companies are telling TEC that they need a clearer picture of outsourcing, its potential benefits, and common pitfalls. They want examples of different types of outsourc

Software Evaluation Reports By Categories

... base focuses on the selection of companies who provide outsource services in the ... POS solutions are used in retail stores where sales associates must enter sales ... http://rfp.technologyevaluation.com/rfi.asp?catid=-1 - 52k - 2007-12-04

Lawson Software’s CRM and ASP Moves – Wise, Bold, Injudicious ...

by P.J. Jakovljevic ... has resold Siebel's sales automation software since last spring and in February said ... the ERP components that customers are generally more eager to outsource. ... http:/.../ResearchHighlights/BusinessApplications/2000/05/research_notes/EN_BA_PJ_05_18_00_1.asp - 15k Summary: Two recent moves by Lawson Software have stunned the market: 1) it discontinued its in-house CRM development in favor for partnering with Siebel Systems, and 2) it announced the intention to deliver its product also via 3rd-party Application Service Providers (ASPs). We express our views in this regard.

ManagedOps.com – 13 Years and 93,000 Square Feet

by A. Turner ... to identify, support and continually interact with the sales channel ... While this may indicate initial reluctance to completely outsource applications, ManagedOps ... http:/.../Research/ResearchHighlights/eCommerce/2000/05/research_notes/VN_EC_ADT_05_08_00_1.asp - 16k Summary: New Hampshire’s “Taylor Group” changes its name, builds a 93,000 square foot data center and lays out a plan to leverage 13 years of application experience to promote its ASP solution.